Hi, Sorry to hear this has not arrived yet! Your subscription has not kicked in yet and it is due, to begin with, issue 02 which is due in February. All newly placed orders will naturally begin with this issue and this is explained on our site, under the Daphne's Diary product description https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355212. Issue 01 was already sold out, only being sent to those who have rolling sub's already, due to limited stock. I am sorry but this is the soonest we can get your sub begun. If you need any more info, email me personally on; ellie.purvis@uniquemagazines.co.uk. Thanks so much and apologies for any inconvenience. Kind Regards, Ellie😀
“I’m pleased to write about unique magazines because recently I have been disappointed with the service. I’ve been a good customer for a long time ordering the Methodist Recorder for Dad who was 100 last September…….he looks forward to his favourite paper and often at holiday times it fails to appear…..once I was told the PO hadn’t delivered it so lost a week’s publication and no refund. The paper should arrive Monday but often doesn’t and with Bank Holidays I seem to miss out regularly…..I am a loyal customer and feel that your service is far from efficient!”
Hi, I am so sorry to hear this. I can confirm we always send the issues, as expected, in a weekly fashion. This of course changes slightly over the Christmas period, due to when issues are released but apart from that, they are sent every Friday. We are sending them from our end, via royal mail and whenever issues are late or missing, we can always offer compensation, so I am not too sure why you were not. I can confirm my manager extended your sub by two issues, so you have a full 13 left on your renewal subscription.
Please bear in mind when the issue is with the royal mail, it is out of our hands how fast they deliver it. Despite this, we are here to compensate when they are late or missed. We can only do so much, to ensure the service is acceptable and I am sorry you feel this way about the service lately.
Please do also consider that we were informed due to current high cases of Covid, the Royal Mail is short-staffed, as a lot of them are self-isolating. It has also just been Christmas, which causes further delays at times due to the business of the post.
I am so sorry for any inconvenience and if you need anything else, please let me know so I can help!
Thanks, Ellie😊
That is just amazing to hear! Super happy to hear deliveries are speeding up. If there is anything we can do to achieve 5 stars, please do let us know so we can improve our services. Have a lovely day and thanks again. Kind Regards, Ellie :)
How great! This is exactly what we aim for, decent pricing, super fast delivery and personal customer service, to create an amazing experience. Thanks a lot for this brilliant feedback, it means so much to us. Have a nice day. Kind Regards, Ellie
“Ordered Dazed Magazine Winter issue. No copies available in the shops...all sold out. Super fast delivery and well packaged, arrived in excellent condition. Woud definately use again and recommend :-)”
Hi, How amazing! So glad everything went super smoothly for you. This review means so much to us, so thanks a lot. Hope to see you order again with us soon! Kindest Regards, Ellie😁
“Have previously purchased a subscription for one of your magazines for my granddaughter in the UK.This year I wanted to upgrade to a more age appropriate product. Very easy to use website and purchasing process. Previous magazine was efficiently delivered by Royal mail and thoroughly enjoyed by my granddaughter.She's looking forward to another year of good reading and education.
B.F,, Ontario, Canada.”
Hi, Hope you are okay and thanks so much for this amazing feedback! I am thrilled to hear how easy this process was, and how much your granddaughter loves the magazine! Magazines are great gifts for kids as they are fun and educational, so I am happy she is getting another year of this lovely gift. Thanks so much again and I hope you have a lovely day. Kindest Regards, Ellie😊
Hi, That is so brilliant to hear! I am thrilled you found the order process super easy and glad to hear you would return. That mean's so much to us and so a massive thank you. Kind Regards, Ellie😊
Hi, Hope you are ok and I am so sorry to hear this. This was sent on the 16th of December via international airmail. For deliveries to Israel please allow a maximum of 60 days for delivery and especially over Christmas, considering that the post over December can be slightly busier. The magazine will likely arrive sooner than this maximum time scale but we appreciate you waiting this estimated time. Thanks so much and let me know if you need anything else. Kind Regards, Ellie😊
Hi, This first double issue was sent on 22.12.2021 and I am so sorry it did not arrive with you. I have extended the sub by one issue to compensate and emailed you to check through the address details, to get to the bottom of the non-delivery, Hope this is ok and apologies for any inconvenience caused. Thanks, Ellie😀
Hi, thank you for your review and rating. We are glad that you are enjoying the magazine and the service! Please let me know what we could do for a 5 star review - jessica.austin@uniquemagazines.co.uk - Jessica
“I can’t really comment on the magazine as it is a gift for my son but I know he enjoys it very much. I have been renewing subscription for him for a few years now. The renewal system is very good and the call centre staff are very helpful.”
