Hi, Sorry about this system error. It is being looked into at current.
Please do consider, before you go to the end of the order process it will ask you to confirm all delivery and billing details are correct and so it is worth checking this before you checkout, to avoid this happening.
I assume the address need's changing so I have emailed you to sort this.
Thanks, Ellie😀
“My Mum resides in a Care Home and couldn’t guarantee having her TV magazine collected or delivered so I arranged through Unique Magazines for it to be sent each week. We were uncertain if and when we would receive the magazine but a phone call made answered our question promptly and efficiently and I get emails telling me that the latest edition has been despatched.”
“We have subscribed to various lego magazines through Unique for the past two years and we have just signed up for the Lego Star Wars magazine. They are always timely and there has never been any hassle with any of the five subscriptions we have had.”
“I wanted a relax with art diary 2022. It was late being printed and after some phoning round to different numbers was told that I would be phoned back when it was available. I did get a phone call back and ordered and paid for my diary but was sent a colouring book instead. I do have to say in their favour that when I phoned and complained I was sent out a diary very quickly. I nearly gave a good rating but the mistake should not have happened so sorry, not quite good enough this year.”
Hi, I am sorry about this! It was simply a human error, which we wish never happened, but I am glad we could rectify this and provide you with the correct magazine as soon as possible. It would have been a packing error that rarely happens but when it does, we ensure to sort it as a priority. Thanks for giving us both the positive's and the challenge you faced, so we know how to improve. Have the nicest week and thanks, Ellie :)
“i waited for my son to receive this magazine but is very happy with it. i am very pleased that you have the magazine available please keep going thank you i forgot how i found you so maybe a wider range of advertisement of your line.”
“My Harry Styles magazine arrived quickly and in perfect condition! The only issue was that when I placed my order the website crashed, my money was deducted from my bank but I received no confirmation/order number etc and the website kept asking me to pay again. I had to email customer service (which were lovely) to “prove” that my payment was taken and they had to “confirm” my order that way otherwise if I hadn’t reached out they wouldn’t have sent my order! This was apparently due to the high number of customers purchasing at that time which is understandable but a little inconvenient as i had to go through the hassle of “proving” that I actually placed an order t get it sent to me.”
Hi, Thanks so much for this review! So thrilled you got the magazine in perfect condition and it was a quick process.
I completely understand this inconvenience when it came to the payment. We had an unusual amount of traffic on the site, at the time of this magazine's release and we were not the only online newsagent who experienced this, as you can imagine!
We had to ask for proof as part of policies, as there was no confirmation. This was also to help us locate the order on the busy system and ensure we can provide you with the product.
I do understand though and thanks for feeding this back.
Thanks, Ellie😊
So glad your order got there in time for Christmas and you found the system super easy to use. Thanks for taking the time to write this review, it does mean a lot to us. Have the nicest day and rest of your week. Thanks, Ellie😊
Hello, Great! We aim for positive service along with some great communication. This can help, as you have mentioned, ensuring nobody forgets about their favorite magazine being delivered! Thanks for the feedback, it means so much to our team. Thanks, Ellie😀
“customer service is top!
as for the price, we receive very often interesting promotion.
When we know the problems due to the covid, I am surprised that my magazine arrive almost always in time.
thank you to Unique magazines!!”
Hi, This is so brilliant to hear! We are super happy you are satisfied overall and your experiences with us are positive. I am so grateful for your fab review. Kindest Regards, Ellie😊
Hi, This is so brilliant to hear. Glad that everything worked out as expected, especially as it was being delivered to Europe. Thanks for taking the time to write us a review. Kindest Regards, Ellie😀
“Have just started having a magazine delivered (2nd issue was due) and they are already claiming that they have sent 4 issues (via email). Am hoping that having a subscription doesn’t mean I’m going to be ripped off but doesn’t bode well.
Alison Mitchard”
Hi, So far two physical copies of the magazine have indeed been sent to you. Despite this, they are both special editions including double the content and they are double the cost per issue. This means rather than scanning out as one issue each, they scan out as two, As it is two magazines packed into one amazing issue! They often do this over Christmas, so issues arrive with no disruption before the Christmas post gets hectic. This will continue as normal from the next issue which is due this week. You will not be ripped off at all. Hope this helps and thanks very much. Kind Regards, Ellie😊
