Hi, I am so glad the service has been friendly for you. I have no note to say you requested any additional packaging and I have no direct contact from you. Please forward this request over to me personally at ellie.purvis@uniquemagazines.co.uk. I would then be happy to look into why the request was not fulfilled. On that note however, we are looking at improving the quality of our packaging, by changing suppliers. This will be a lengthy process to ensure the best quality is offered but it is in the works. Thanks so much for your patience and understanding. Thanks, Ellie😊
Hi, thanks for your feedback! We are currently in the talks of a change in our packaging to make it stronger and more environmentally friendly. This will be a lengthy process as we must find a suitable suppliers for a good price, order in batches to test it properly and then make a decision. This is a big thing as one of our core values is all about the quality of the products we send and this includes packaging. Thanks for passing this on! Thanks, Ellie😊
“Really great product, but somehow before it got to me there was a rather large couple creases on one of the pages for the 2000gt which was a bummer.
Otherwise it was good.”
Hi, Thanks for your review! I am so sorry about this damage which seems to have happened whilst on route to Canada. I have emailed you personally to see if you'd like any compensation for this damaged issue. Thanks so much for your understanding and apologies for any inconvenience caused. Many Thanks, Ellie😊
“My magazine didn’t arrive but staff were helpful and offered me a refund as there wasn’t a replacement available. Really bummed as it was a limited edition Star Wars mag.”
I am so sorry this never arrived, as we did send it from our end! I assume it was missing in the post as it never got returned to us. I can confirm a refund was processed for you to compensate. I am so sorry for any inconvenience but thanks for commenting on our helpful staff and rating us 5 stars. Thanks, Ellie😊
“I missed a copy of a wordseach I normally get from my local supermarket so went online and ordered it here. I received it in two days! Very quick delivery! Will definitely order any future ones I miss. Very happy!”
This is so amazing to hear Kerry! I am thrilled we could deliver the magazine you really wanted, in good timing! Thanks for choosing us. Thanks, Ellie😊
Hi, This is the first we have heard of this and I do apologise! This was dispatched to you on the 29th of July 2024. This should have a arrived within 15 days but a maximum of 30 days as per our FAQ's and extended delivery time frames. Please accept my apologies. I have emailed you to help with this and sort out some compensation. Thanks so much for your patience and understanding. I do apologise for any inconvenience caused. Thanks, Ellie😊
“I have been impressed with the efficiency of the service, especially as the subscription was a gift for my sister who lives overseas. She has commented on the swift delivery of her magazine and I have been pleased with the messages sent to me advising that an issue has been despatched.”
I am so happy to hear about your positive experience with us! I am glad we could help give her a gift from you, despite the distance. We also love to hear you enjoy being kept informed and updated with the magazines. Thanks a lot for taking the time to leave your feedback, as this means so much to us. Thanks, Ellie😊
“I've enjoyed being able to purchase a magazine that isn't available in the United States. Great communication and shipping from this company. I only wish the shipping cost was a bit lower.”
It is lovely too hear we could provide you with a magazine which isn't available in your country. It is nice to know we can make this accessible for you. We pride ourselves in regular and clear communication. In regards to shipping costs, I understand. As a business, we get our stock of magazines from a supplier which costs and then we must do pricing including both postage and packaging. Unfortunately you can only get magazine for the cover price in store or with a publisher and the pricing to USA can be a little expensive which is out of our control. Thanks so much for your understanding with this and for using our services. Thanks, Ellie😊
I am so sorry too hear this damage which happened in transit on the way to the USA. I have emailed you to arrange a resolution for this. Hope this helps, Ellie :)
Magazine subscriptions are a great gift, which last a while! Thanks a lot for choosing to use our services to provide a thoughtful gift, as this is so nice to hear. Thanks a lot, Ellie😊
I am so glad you are thrilled with the customer service, delivery and are eager to buy from us again! This is really important to us. Thanks so much for leaving your feedback. Thanks, Ellie😊
