I am sorry to hear this! We sent it via priority air mail from our end on the 19th of December 2022. I have gotten back to the email you sent us this morning to resolve this and offer another issue of a refund. I hope you understand due to strikes in the UK, delays may have been present in getting the magazine too you. Also, The magazine was never returned to us, So we had no idea you did not get it until now! Thanks a lot, Ellie :)
“I would rate to his company a zero..Yes I ordered from.overseas(6 month subscription),the magazine took 28 days to reach and now my 2nd issue hasn't even been despatch yet due to some shipment problem..i ask for a refund but they don't want to give..if you got problem with delivering overseas why even bother to accept orders from overseas”
Hi, I am so sorry to hear you think this about our service.
When ordering and when sending emails of dispatch, We inform customers the maximum we ask them to allow depending on where they live. For international mail, We ask a maximum of 30 days and we do send the magazine priority air mail. When we send the magazines, the length of time it can take too arrive is out of our control however, we ask you to allow plenty of time before we compensate, This being 30 days.
The shipment problem was clearly explained in the two emails we have sent to customers, to keep them informed and updated at all times. The shipment problem occurred recently and I must emphasise is nothing to do with Unique Magazines as a company. This is an issue within the royal mail services, A cyber attack which they are working around the clock to get resolved and continue delivery as usual. We have been packaging and having all magazines internationally ready to be sent by packing them and sorting them. We cannot send them from our warehouse until the royal mail have resolved their problems, So this is the most we can do at current apart from also informing customers and keeping them up to date.
I have been in contact with you via email and said the following 'At the moment, We encourage customers to hold on as this could be resolved as soon as this week. It is a temporary problem'. As stated we encourage customers to be patient as this should be sorted very soon, But I did not say a refund is not possible.
If a refund is wanted, I can offer it of course but we know this could be resolved very soon, Hence the reason we are asking customers if possible to hold on.
We completely understand this is not ideal and has been frustrating for us too! We have been also looking at other services to send magazine internationally , Due to the strike action they have taken and now the cyber attacks causing delays. It is very unfortunate, That this has caused your first issue to take the maximum time scale and now preventing issues leaving us.
We accept orders overseas as this is not a long term problem. At the moment we are looking at not allowing new orders to be places internationally until this is resolved, But it could be resolved as soon as this week even!
We understand how your feeling but really hope this clears things up for you. If you want a refund, Let me know! I have emailed you directly to check if this is something you might want.
I want to apologise for this and thank you for your patience during this difficult time for us all. Hope you understand we are doing everything we can to create a great experience for customers and hopefully, All problems within the royal mail will be sorted soon.
Thanks a lot and have a great week.
Thanks, Ellie :)
“Excellent service.
Speedy and accurate international delivery.
5 stars but don't seem to be able to click on the rating here.
Well done and keep up the good work!!”
Thanks so much for this lovely review. I am thrilled the delivery to Europe was speedy and the service you got was excellent from us. This is really important for us to achieve so thanks for recognising our efforts in providing people with their favourite magazines, straight to their door. Many Thanks, Ellie😊
This is perfect! I am glad you found the process of ordering and receiving magazines pretty easy. Thanks for this as it means a lot to hear customers feedback. Many Thanks, Ellie😊
This is such a great choice of publication with some amazing mini figures and collectables! I am so glad they love receiving these each month, I am sure it brings them great joy! Thanks for letting us know and leaving your feedback. Thanks , Ellie😊
Hi, Thanks for your order to country living modern rustic. It seems you have ordered a 2 issue sub and this has not begun yet. We have no control over the content of magazine as we are not publishers. This review is mainly for our service on a sub rather than the content of the magazine. Thanks for the 3 stars. If you need anything regarding your email feel free to email me on ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
Thanks for your review and order to Lego Explorer magazine. I hope you understand as we are not publisher, we have no ability to give magazines at a discounted price. We must get the magazines from a supplier, which costs and then generate a cost of everything based on the cover price which is often ranging between £4.99-£6.99 for this magazine. We then use this and the weight of the magazine to work out postage, Then add packaging and taking into consideration the fact we have to make profit as a business. Royal Mail has also increased there pricing of sending magazines which we have had to make changes for. If you go to the shop and get a magazine you will get it for the cover price and if you get it from publishers, you may also get this for the cover price as it is coming straight from their printers.
Furthermore, When we have promotional offers on magazines it will show on our site. Unfortunately, at the moment loyal discount is not something we can offer as because we are a small business, we must ensure all costs are covered effectively. This would be great for the future but something we cannot offer right now.
Thanks for renewing and hope this clears things up for you.
Many Thanks, Ellie😀
Hi, We have not been able to provide the product yet as there were problems getting it from suppliers. We have been chasing this continuously but if we do not get the stock of an issue, We cannot provide it. I have sent an email directly to you but please be assured we are getting the magazine from another supplier now. This will come in with the next SPRING issue.
It seems the original supplier just did not mention that they no longer stocked it or provided it meaning we were unaware until we chased it.
I am glad our contact has been good but can only apologise for the service. The problem with this was getting stock from suppliers which is now sorted going forward. We have worked really hard to resolve this for you.
Thanks, Ellie :)
Hi, Sorry to hear this. The first issue of this was dispatched on the 14th of December 2022. We dispatched it from our end via priority air mail and clearly state on the email of dispatch that we only ask customers in Europe to allow 15 days for delivery before getting in touch for a replacement/extension. During the time period your magazine was sent, there were postal strikes in the UK causing delays which is not ideal.
I have emailed you to sort a resolution and confirm the delivery address so we can ensure the sub runs as it should.
Please do be assured we pride ourselves in providing customers with the service they pay for. When things like this happen, It upsets us too as all we want us for our customers to be happy! I hope the email I have sent can help resolve things. Many Thanks, Ellie :)
We love that our magazines can bring happiness to our customers! It is lovely to hear it arrived promptly too. Thanks for this, It means a lot to us. You enjoy your week. Many Thanks, Ellie😀
“I don't normally write reviews, I just click the star rating but this company deserves my time on writing about them.
This is a very personable company and pro-active. Delivery is always on time, even through the postal strike (email was sent to advise that there may be delays.
On a personal note - I had made a mistake and ordered 2 subscriptions the same and hadn't realised. The company called me to ask if it was a mistake and when I advised that yes it was, they suggested moving my subscription to the next issue which was perfect .
I doubt that many companies would do the same
Thank you Unique Magazines
Donna”
Hi Donna!
This review is outstanding. Thankyou for taking the time to write this, due to the amazing service you did receive from us.
We always make a active effort to create relationships with customers. This is too ensure the trust for us to provide a service is there and they feel happy to come to us with any problems or questions.
I am so glad we could call and help resolve the situation/error! This happens at times and we always work to ensure customers get a positive outcome.
Thanks again for writing about your experiences with us. This helps our small team always feel motivated and ready to provide an outstanding service.
Many Thanks, Ellie 😊
