Hi, Thanks for your order to country living modern rustic. It seems you have ordered a 2 issue sub and this has not begun yet. We have no control over the content of magazine as we are not publishers. This review is mainly for our service on a sub rather than the content of the magazine. Thanks for the 3 stars. If you need anything regarding your email feel free to email me on ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
Hi, So sorry to hear this! You ordered the FEB 23 issue which was due the 6th of Jan however, was closed for change. This is on the way to us and will most likely arrive in our warehouse Monday and go out then for you 1st class. It will then take no longer than 7 working days from there.
You will receive a dispatch email when this has left us.
Thanks for your patience. Kind Regards, Ellie :)
“A thing to improve is the package. A thin transparent plastic bag is not enough protection for a shipment outside UK. The magazine arrived slightly damaged. Otherwise the service was correct.”
Hi, So sorry to hear this. The weight of the magazine determines the way its packaged. If it is heavy enough, a twist wrap box is used for the protection of it. I am so sorry this arrived slightly damaged and if you would like to send us some images of this please do so, so we can possibly improve our service. I am glad the service was good and I am sorry for the damage overseas but hope you understand we do include on the label that should not be bent but is obviously disregarded during the postal system, due to the volume of mail. Thanks a lot , Ellie😊
Hi, Sorry to hear this. Unfortunately, there is not much else we can do in this case. We send magazines a day earlier than stores get them, to ensure magazines get to customers in time for Saturdays listings. We also send them using 1st class postage, which is the fastest service we can offer for subscriptions. We can compensate for missing issues as long as they are reported by the Monday after the listings begin however, we have no record of you contacting over missing/late issues so we were unaware this was happening. Sorry to hear this but thanks for the feedback and let us know if you need anything else or miss issues in future so we can compensate accordingly. Thanks, Ellie :)
“Good books, but they've changed their formats on some pages meaning the drawings have very dark edges leaving nothing to the imagination for those that like to so their own thing.”
“Bought in her Studio magazine for part of friends birthday. Came in plastic bag bashed corner and was folded by postie to put through letterbox. Not impressed by response from unique magazines if honest. I could send back for refund but they don’t have any other ones which seems a bit strange. Was planning on getting subscription for friend , won’t bother.”
Hi, thank you for your review. I can confirm that it was me that you spoke to on the phone. I apologised regarding the arrival of the damaged magazine due to the postal service and packaging I, unfortunately, cannot send out a replacement because we don't stock back issues of any titles we hold. I, therefore, offered a refund for you if the magazine was returned.
I apologise that this resolution was not helpful to you, but I had limited options of what I could do.
Many thanks for your review and feedback in the meantime. Management does look at the reviews and will pick this up as we're constantly trying to make our customer's experience better - Jessica.
“I missed your confirmation of my subscription of June 28 2022.
The only confirmation I received was my Paypal payment to you.
I was content with delivery of my earlier subscription from about a year ago.”
“I can not write a review as I have paid for a set of magazines but not yet received anything I believe the first issue is out this month so hopefully I will receive them if not I shall need a refund. It was Daphne's diary”
Hi Annette, thanks for contacting us! I can confirm that your first issue is due for dispatch this week! Once posted you'll receive a dispatch notification via email. - Kind regards, Jessica
Hi Bruce, thank you for your feedback. I can confirm that we will look into this feedback in the future. We are glad, other than this, the subscription was enjoyed. Kind regards, Jessica.
Hi, thank you for contacting us - I've emailed you directly regarding this. If photo proof is shown we will compensate for this accordingly. Kind regards, Jessica
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
“Previous subscriptions have been fine. This current one has been painful to set up. Set up in Feb. Nothing rec’d. Called April, nothing rec’d. Called again in May and finally started to receive them”
Hi Nicola, thank you for your review. I can confirm that the order was started in February, but was not completed (paid for) until the 14th of April. Publisher orders can take 4-6 weeks to begin and I can confirm that I have been in touch regarding your start date. Kind regards, Jessica.
“Disappointing on last occasion. Autocar received instead of Autosport. Particularly disappointing as that particular issue of Autosport contained full details for all the races this year. Phoned on receipt of wrong mahazine to be told that issue of Autosport was out of stock.”
Hi Jean, unfortunately, cannot comment on the content of the magazine. We would love to hear your thoughts on the delivery and ordering process. You can email me jessica.austin@uniquemagazines.co.uk - Jessica.
“until this year magazines have come regularly. since January no sudoku challenge, my favorite., has been disappointing. aged 83, Not able to get out much the regularity of such magazines helps.”
Hi Margaret, thank you for your review and feedback. We are sorry regarding Sudoku Challenge, the publisher has recently had so much bother with a lot of titles. We have our fingers crossed that the issues will come regularly again soon! - Jessica.
“I ordered 3 magazines which arrived in good condition. But I was very disappointed that I had to pay import duty. It would have made a huge difference if all 3 magazines were posted together in one package so I don't have pay import duty for each item.”
Hi there,
I am sorry that you had to pay import duty, You should not have to pay anything for these. That is why we display the IOSS number twice on the front of the Label. I do apologise for this and if this has caused any inconvenience. Even though you have dealt with this we still appreciate the 3 stars :)
- Alex!
Hi, thank you for your review and feedback. We are sorry to hear that the postal services have been delayed recently. Hopefully, this was just a blip and issues will come regularly again soon. Thanks, Jessica.
“I was really pleased with getting my TV magazine every week but was really upset that I was sent the English edition when my address is in north east Scotland so a lot of the guide was wrong.”
Hi, thank you for your review and feedback. I can confirm that we only do one region of What's on TV which is the England region. I apologise that this wasn't specified clearly on the website! I have updated this now on our website. Kind regards, Jessica.
Hi Jennie, thank you for your review. I am terribly sorry, we are currently experiencing a delay with a few of the Bromleigh House Puzzles.
The printers are overseas and when they sent them to us, they've gone to the wrong address. Bromleigh House are trying to locate where they are but we've had no luck so far, I am sorry.
We do have issue 205 in stock however, your subscription lapsed with 204. I will send out issue 205 today for you for the start of your subscription.
Kind regards, Jessica.
