I am sorry this took a while too arrive! I am glad however it showed up and your enjoying the puzzles you have. Thanks so much for leaving your feedback! Thanks, Ellie😊
“Dear Lady/Sir!
Good Day!
I am basically satisfied with the activities of your company.
Sometimes I feel that the delivery time is a bit long.
I know England is no longer a member of the European Union.
So far, the magazines have always arrived in perfect condition.
What's more interesting, the postman brings it to my house once to go to the post office for me.
What does it depend on?
I haven't been able to figure it out yet.
I wish you a lot of strength for your work!!
Merry Christmas!
Best regards Sándor Somogyi-Laczik”
I am sorry delivery to Hungary is a bit longer! We send these priority air mail with the royal mail. This means magazines should arrive in no longer than 15 days as apart of our policy!
I am glad they have arrived in great condition! In regards to where they deliver it is out of our control. It can depend on the weight of the magazine or if it would fit through the post box in most cases!
Thanks for your kind words. Happy new year and thanks for being a loyal customer. Hopefully we continue to see more order's from you in 2024😊Thanks, Ellie
We dispatched the magazine the same day you made the payment so I can only apologise that delivery to France was a bit longer than anticipated. I am so glad you love the magazine though, Thanks for leaving this feedback. Many Thanks, Ellie😊
“I look forward to getting my weekly and monthly magazine. I curl up on the sofa, covered in a throw and wearing my hoodie, and first I read the magazine then I do all the puzzles. Keep up sending them to me”
This sounds bliss Lillian! I am so glad you love receiving them and catching up on the gossip. If there is anything we can do to achieve 5 stars please do let me know. Kind Regards, Ellie😊
Hi Josefin, I'm sorry that your magazine did not arrive but I'm glad that you found our customer service helpful and that we were able to refund you. Megan 😊
I am so sorry to hear this but you did not get this issue as you did not place an order for it. You usually order single issues. The last one you ordered was No 40 which was sent the 6th of October when you placed the order and included listings from the 7th of October. Hope this makes sense. Let us know if you need anything else! Many Thanks, Ellie :)
This is great! I am glad it arrived in good timing and you felt informed. If there is anything we can do to achieve 5 stars please do let me know. Many Thanks, Ellie😊
I am so sorry to hear this and as long as you let us know, We will always compensate accordingly by extending the sub! We always send the magazine 1st class on a Tuesday so it should arrive by the Saturday for the listings to begin.
I have extended the sub by an issue to compensate and I hope this helps. Please do let us know if this happens again! Thanks, Ellie😊
“Unique Magazine is my "go to" to have our UK magazines delivered to our door all the way to Indonesia, Bali. We receive our copy around 30 days after the magazine was sent. We had to pay taxes but less than 1 pound. I will definitely continue ordering with them”
I am so glad we could get you your magazine fix all the way to Indonesia! I am sorry for the delay in the postal services but I am glad it arrives safely. I am sorry about the taxes as, We do add information on the label to avoid this happening! It is something which is being looked into further but I am glad it is not too much for you. Thanks for choosing to order with us, This means so much to us. Thanks, Ellie :)
Thanks for the comment on our fast and friendly service as we really do try and provide this for all our customers. The packaging depends on the weight of the magazine. I understand your magazine was going to Belgium and so therefore, There is more chance of damage in the postal system with the longer distance it needs to travel. If any damage is on the magazine, Please do send an email to us including images of this: enquiries@uniquemagazines.co.uk.
Thanks for your feedback as it does help and get passed on.
Thanks, Ellie😊
“Fast delivery, very pleased. Paper is getting a bit thin -- bleed thru from other side makes it look dirty/messy, Also doesn't erase as well as it used to. But the Master Sudoku puzzles are great.”
I am sorry to hear this! This is something the publishers/printers of the magazines have control over but regardless thanks for passing on your feedback! I am glad you still enjoy the magazines! Thanks for the 4 stars on our service as this means a lot to us. Many Thanks, Ellie😊
“This process worked well --ordering online. I first saw this puzzle magazine on a market stall, and decided I liked it enough to subscribe. My first copy came very promptly.”
I am so sorry to hear this! We truly understand this is not ideal or what we expect, Especially for the nature of the magazine you ordered. We do not send magazines with damage, Unless we are able to check with the customer first to let them know when a certain issue has came in from suppliers with damage. I have emailed you personally to help resolve this. Despite this thanks for the 4 stars! Your feedback means a lot to us. Thanks, Ellie :)
