“I ordered 3 magazines which arrived in good condition. But I was very disappointed that I had to pay import duty. It would have made a huge difference if all 3 magazines were posted together in one package so I don't have pay import duty for each item.”
Hi there,
I am sorry that you had to pay import duty, You should not have to pay anything for these. That is why we display the IOSS number twice on the front of the Label. I do apologise for this and if this has caused any inconvenience. Even though you have dealt with this we still appreciate the 3 stars :)
- Alex!
Hi Isabell, we have been in contact regarding this - unfortunately, the magazine is on temporary suspension. Many apologies for all inconvenience caused. Kind regards, Jessica.
“Purchased 2 months ago, received one magazine too late to enter the competition then got an email to say magazines had been destroyed by Customs. Not a promising srart”
Hi Marilyn, we are sorry about this situation. The publishers, Bromleigh House, are currently looking to move to printers inside the UK to prevent this from ever happening again. We are hoping for an update soon. Kind regards, Jessica.
“Always inform me that my magazine is due. Very straightforward to renew my magazine. Tells me when my subscription is going to run out in plenty of time.”
Hi, thank you for your review and feedback. We are sorry to hear that the postal services have been delayed recently. Hopefully, this was just a blip and issues will come regularly again soon. Thanks, Jessica.
Hi Daniel, there has been a delay with issue 45. It is due out tomorrow. As soon as we receive this in from suppliers we will be posting it to you. I hope this helps! Kind regards, Jessica
“The service I received with my last subscription for my grandsons magazine was below the level of previous ones. I did renew again however and so far the magazines have been arriving on time once again and have not yet had to query delivery.”
Hi Matthew, thank you for your review and feedback. I am sorry to hear that you were not satisfied with the previous subscription. We are, however, happy to hear that you renewed with us again and the service has returned to normal. If you'd like to give further feedback on this, please email me - at jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
