“Delivery of the TAB magazine to our home in France has become very unreliable - particularly since BREXIT. Often it doesn’t arrive until several days after the competition deadlines. It used to arrive every Wednesday without fail two weeks prior to the deadlines, but not snymore unfortunately”
Hi Eileen we have been in contract quite a bit regarding this. We post the magazines from our end using priority air mail which is the fastest available service we can use via the Royal Mail. We personally have had the privilege of being able to send them earlier than stores get them to encourage an early delivery for our amazing customers! Unfortunately, when it leaves us we cannot guarantee the 3-7 working days delivery time although this is the expectations we have. Like any other magazine being sent to Europe this way, We have to ask customers to allow a maximum of 15 days. I understand this is a weekly, Time sensitive magazine so it is important for it too arrive on time. Please understand this is something we do have little control over and we always recommend contacting your local office for updates.
Please do contact me if you need any further assistance and I will be happy to assist. We can also pause or cancel the order at any time you wish.
Apologies for any inconvenience.
Many Thanks, Ellie
“Being housebound this is a very much-needed service which is very reliable and consistent. It also helps that they keep you updated about your renewals in good time.”
I am so glad we could help you get a reliable, consistent delivery of magazines. It's so nice to hear we can make such a difference. Thanks for passing this feedback on as it means a lot to us. Thanks, Ellie😊
I am so glad you enjoy and look forward to the deliveries of your chosen sudoku magazine! I can confirm this change in frequency was a publisher decision and they believed it was for the best interest of the publication going forward. Thanks for the feedback though as this means a lot to us! Many Thanks, Ellie😊
“Having my tv and chat magazines delivered every week is so helpful as I'm disabled and not very mobile. It's easy the renew my tv magazine subscription too.”
I am so glad we can help you get the magazines you love so much! We want to provide this service for customers and ensure it's a smooth process. Thanks for taking the time to leave your feedback. Kind Regards, Ellie😊
I am so happy to hear your a repeating customer and you put your trust in us to provide a good service. Thanks for choosing Unique Magazines and being so kind about all that we do. Many Thanks, Ellie😊
I am so sorry to hear this but you did not get this issue as you did not place an order for it. You usually order single issues. The last one you ordered was No 40 which was sent the 6th of October when you placed the order and included listings from the 7th of October. Hope this makes sense. Let us know if you need anything else! Many Thanks, Ellie :)
“It does have some lovely articles on the local communities, but the number of adverts is VERY high. And for small businesses like ourselves to afford to advertise within them… almost impossible. It‘s very expensive.
Good quality brochure, but again, overrun with adverts and a little low on content. I am unsure weather we will continue with subscription once this year has run out.”
Thanks for your review on the magazine. We are sorry it's not exactly what you were looking for. Please be assured we are not publishers and so have no control over the content. We get this from suppliers and provide it to customers on a single issue or subscription basis. Please be assured this review service is simply for feedback on our service as a company. Thanks regardless and if your not looking to continue with the sub, We can of course offer a refund. Please do let me know and we can have this actioned! Many Thanks, Ellie😊
I am so glad you love this magazine as much as we do! Daphne's Diary is a stunning, creative magazine. It's also great to hear you felt our team treated you positively and you have enjoyed the overall experience with us. Many Thanks, Ellie😊
“Customer service on the phone is always polite, cheerful and professional. Magazines arrive promptly, well-packaged and protected from wet weather. A reliable brand and will use consistently in the future. Well done✅👏”
This is such a great review and truly made our day! I am glad we were able to create a good level of service for our customers especially though our telephone interactions! Customer service is so important to us so we are happy this shows in our ability to help and communicate with our amazing customers. It is also amazing to know they are packaged well to avoid damage and you find us reliable. This is just the best bit of feedback so a massive thankyou! Thanks, Ellie😊
This is great! I am glad it arrived in good timing and you felt informed. If there is anything we can do to achieve 5 stars please do let me know. Many Thanks, Ellie😊
I am so happy we could help when you needed it! It's nice to know we could provide you with your favourite magazine and you'd recommend our service to others. Thanks so much, Ellie😊
I am so glad you love the magazine and look forward to the deliveries. It's great to know we can provide you with this service. Thanks for leaving your feedback as this is really important to us. Thanks, Ellie :)
