“Ordered and received my magazine within two days, very impressed. FAB magazine and great that I can order one at a time. Am about to put order in for the next issue of this brilliant magazine!”
That is so brilliant to hear! I am thrilled the service was fast, the magazine is brilliant and that you enjoy making multiple orders. Thanks for choosing unique magazines and ordering with us and enjoy your magazines. Have an amazing weekend :) Thanks, Ellie!
“Unique Magazines have many magazines but...the latest one again arrived damaged - as usual.I have yet to get a magazine that has looked 100% new. Latest one bashed in left corner.
The annoying SagePay nightmare continues. Blocking payments what a genius idea! Not!
Soon I am shutting my PayPal account so if the SagePay "problem" does not end, that's it...”
Hi, So sorry to hear this. I do assume this is for French Fries magazine? We have had no previous claims of damaged issues. When you claim with us, we can always resend the issue when we have stock, ensuring the packaging is strengthened to avoid this sort of thing re-occurring. We can always compensate for damaged issues and I can assure you we always send them in pristine condition to start with, so the damage is done in transit. It is difficult to ensure they get there in perfect condition, due to the number of times they are moved around by the busy royal mail system, whilst on the way to your door! Sorry to hear about this problem with Sagepay. It can block your payment if you attempt it too many times, the details are entered incorrectly or if you are using a MasterCard Santander card. This is purely for security reasons and to avoid any fraud payments, protecting customer data. I understand any frustration though! Since it seems french fries is damaged, I would like to offer either a new issue (which we only have 1 in stock of at the moment) or, a refund/credit. Please secure one of these options and let me know what you would prefer by emailing me: ellie.purvis@uniquemagazines.co.uk. Hopefully, this helps resolve the issue and a massive apology for any inconvenience. Thanks a lot, Ellie :)
Hi, I am so happy to hear this! We are happy that we can provide thousands of customers, with hard-to-find magazines. I am thrilled that the delivery was efficient, this is important to us. Thanks for the review, means a lot. Kind Regards, Ellie :)
“I get Daphne’s Diary. A really great magazine for the art traveler! Unique artists, recipes and off the beaten path places to add to your bucket list.”
Hi, We love Daphne's diary! It is such a beautiful magazine, full of crafts, ideas and just content in general! We love the idea of finding inspo for places on the bucket list. It can create this sense of travel and exploration, so we are glad you also find this in the magazine. Thanks for your 5 stars and the great review. Kind Regards, Ellie😁
Hi, I am super thrilled to hear this! We have helped so many people during lockdown, keeping them busy and occupied. I am so happy to hear we could be of assistance and provide you with your favorite magazine! Thanks so much for your amazing review and 5 stars. Kind Regards, Ellie😁
Hi, Amazing! Good service and efficient delivery, could not ask for much more. Thanks for the feedback and 5 stars, this is super important to us. Have a nice week. Thanks, Ellie😊
Hi, I am glad the product itself is great, this magazine is a good choice. I am super happy to hear it arrived safe and in a good time, especially since it is being dispatched to the rest of the world! It sounds like an overall positive service and thanks for giving us your feedback. Have a nice week. Thanks, Ellie😁
Hi, Wow this is an outstanding review! It is so lovely to hear you would rate us so highly due to our fantastic service. Thanks so much for this, it means a lot. Kind Regards, Ellie😊
“I was really pleased to receive this "Astronomy Now" magazine as it contained an image of the cosmic bubble (p.102) taken by my brother. No shops which sell A-N in my area and I am not too good on my feet, so it was a godsend!
Unique magazine service, feedback and respect for customers is amazing.”
Hi, I am so thrilled to hear this! Wow, I bet that is amazing to have your copy, where you can see the image your brother took. It also means so much to us that you believe our service, feedback and respect for customers are brilliant, as these are our main aims. I appreciate you taking the time to write a review and I hope you have an amazing week. Thanks, Ellie :)
Hi, Thanks David, that means so much to us. I am so happy you are satisfied with our 'Excellent service'. You are very welcome and I hope you have a nice day. Kind Regards, Ellie :)
“Magazine Absolutely Great.
When you are giving up the plastic wrapper? Everything else I now receive is in paper except Postscript magazine which comes without a wrapper at all. The address printed on the back. Your magazines the same size could do likewise.”
I am glad you are satisfied with your Sudoku Challenge magazine!
I agree and this is something we have looked into, to help the environment and gain a strengthened package, to protect the mags. We do twist wrap boxes for larger magazines, especially when they go overseas, which include no plastic.
The costs of these various packaging are being weighed up and have been considered but at current, there are no plans to move forward further with this, until the time is right. I have passed this on though, so thanks a lot for the feedback it means so much!
Have a nice day. Thanks, Ellie :)
“Only once so far has the TV Magazine turned up late.
Mag starts on a Saturday and it arrived on the Monday after.
Apart from that occasion very pleased with the service
and ease of renewing the subscription.”
Hi, I am so sorry to hear it arrived late but I am happy to hear it has happened only once. We send our magazines weekly with the same service and process, with no changes. These are sent every Tuesday, 1st class and should arrive by the following Saturday just in time for the listings. If they do not, always let us know so we can apply an extension to compensate!
Thanks for your comment on our positive service and informing us of how easy you found placing the renewal. That is just brilliant to hear.
Thanks so much for this 4-star review and let us know if you need anything! Have a nice week. Thanks, Ellie😁
Hi, I am so happy to hear you are thrilled to get the magazine! With this being a publisher order, it can take a maximum of 4-6 weeks for it to begin. This is stated in our policy as we must allow time to send the order to them, for them to receive this, process the order and have it set up. They then often allow it to start with the next available issue, hence the slight wait. Hope this makes sense and clarifies the reason for this. Thanks so much for your understanding and the 4 stars! Kind Regards, Ellie😊
Hi, This means so much to us, thank you! I am super happy the magazine arrived no bother and that you are satisfied with the customer service we offer. Thanks for choosing Unique Magazine's and for the brilliant review. Have an amazing day and thanks again, Ellie :)
“absolute disgrace, it is Tuesday and I just got the message the tv magazine for this week just have been dispached!! well I dont need it any more than, thank you for leaving me without it for a week with covid, really nice NOT!! I want to cancel this asap, waste of time and money”
Hi Joanna. There seems to be some confusion. I can see that this is your first subscription with us.
The edition posted on Tuesday is for Saturday coming (20.11.2021) and onwards. Not for beginning (13.11.2021).
Please contact us by telephone, email or live chat if you have any queries or questions regarding your subscription, we can then help you with all subscription queries and questions, rather than leaving us a review. - Jessica
Hi, This means so much to us, a massive thanks for taking the time to leave us a review. We always aim for an easy order system and a quick delivery process! Have the best week. Thanks, Ellie😊
