“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”
Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !
“Thoroughly recommendable supplier of otherwise difficult-to-obtain magazines, which are reasonably priced and promptly dispatched. And you can talk to them.”
Hi, I am so glad you are happy with this feature. We like to keep customers informed as often as possible, so they know what to expect and when they may need to renew. Thanks so much for your amazing feedback and have a great day! Kind Regards, Ellie :)
Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.
“There have been a few problems but I have got to say that I have always had them resolved not only quickly but in a manner that made me feel that the team really do care about their customers”
“I love that I can get my magazine every week delivered but if at all possible could u please tell me when I need to review my subscription as I’ve missed it before and missed my mag for a week. This would be most helpful. U could do it by e-Mail. Thank you.”
“I can't fault this company. Regular supply of a hard to get foreign magazines and all done with great courtesy and high efficiency.
Just wish everyone I dealt with was this good!
Well done to all and thank you.”
“Ordered a Tempura magazine which unfortunately came damaged. Talked with customer service (which they were very helpful and kind) and was able to get another copy shipped out (free of charge). Unfortunately, that magazine also came damaged.”
Hi, I am so so sorry to hear this came damaged again! With shipping to the USA, they are moved around in bags and it is not unlikely that the magazine has been damaged in this process. We send thousands of magazines overseas every week and the amount of damaged magazine, is so minimal so I am so sorry this has happened twice to you. Despite this, I am very happy to hear you thought of our service as helpful, as we strive to ensure this is the case. I have dropped you a personal email to come to the resolution and I really do hope this is ok. Many Thanks, Ellie :)
