“We have experienced excellent service. When we did not receive a copy of our daughters subscription magazine, a replacement was sent out immediately. Thank you.”
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the delivery service with the Royal Mail. - Jessica :)
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the customer service with us. - Jessica :)
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the delivery service with the Royal Mail. - Jessica :)
“It’s such a shame - we have used the subscription service for over 6 months. Delivery was brilliant to start with. We order for my 88 year old father in law and TV is his life. But since the last renewal the magazine comes half way through the week of TV listings. Useless ! I have called for the last 3 weeks and stated what has happening. The team are helpful and add another issue on to the subscription but they are not fixing the route cause problem. Meanwhile we are having to run round each week and buy my father in law a magazine to keep him happy. I will now be cancelling and using a local estate agent.”
Hi Joanne, thank you for your review and feedback. I can confirm that the magazines are posted out the Tuesday before the start date on the magazines, they are sent out in the afternoon with the Royal Mail. Unfortunately if they are being held up in sorting offices this is out of our control. We could only compensate for the order, we cannot change how the magazines are sent as once they leave our warehouse it is up to sorting offices and then local postal offices. I have spoken to you today and we have offered you a full refund due to all the problems which you have incurred, even though this was out of our control. Thank you for your kind words towards our department however. Kind regards, Jessica :)
“Magazines often arrive damaged . This happens as they are only covered by thin plastic which allows them to get bent and buckled in the post or when posted through letter box.”
Hi! We appreciate the feedback we are continuously working on developing our package and postage. I've looked into your account and can see one time where you contacted us regarding a damaged issue and we sent out a new magazine straight away for you. I apologise that it seems to have been more by the sounds of your review. If we are ever contacted regarding a damaged issue we will do our best to send a replacement (stock depending) I also apologise that you could only give us two stars due to this one incident. I can see that you recently renewed, fingers crossed that this subscription will bring more joy for you. Please do keep in contact if there are any problems - enquiries@uniquemagazines.co.uk - Jessica.
“I have already written an excellent review about your company . I am usually told when to expect my next magazine , however I seem to be missing this month’s edition, I hope I don’t have to rewrite my review”
Hi, thank you for your review and rating. I can confirm that the last issue was issue 211, this was posted out on the 17th of January. An issue has not been released in February, issue 212 is due on the 10th of March. I hope this helps - Jessica.
“We've had a subscription using Unique Magazines for well over a year now and they've been great as a distributor. No problems with the product arriving safely and on time. Really well packaged too.”
“I bought my granddaughter an annual subscription to Horrible Histories without the plastic and she absolutely loves it and does all the quizzes and games. It is also great that I get an email telling me when the latest edition is due. Very helpful on the telephone.”
Hi there,
I am so happy that your granddaughter enjoys her maagzines so much and that you are so pleased with our service. It makes us so happy to know we can achieve satisfaction from customers in every aspect. Thank you for this and I have saw your other review - so thank you for the 5 stars :)
- Alex!
“As a regular contributor to your Company, I have nothing but praise for the service I have had including notification of the latest items for sale. Also the speed of dispatch and delivery of items.”
“I have been very pleased with friendly and helpful staff but I feel that the quality of the paper has started to lack the quality I have been used to but will carry on using your service”
Hi, thank you for your review and rating. We are so glad that the service and order have been enjoyed! I apologise regarding the content/material of the product. Unfortunately we can't comment on this as we are not the publisher of the magazine. - Jessica :)
“Had trouble finding a newsagent that carried the American magazine "Fine Scale Modeler" and found 'Unique Magaines' after a hunt through the internet.
As a test i bought the current issue which arrived in a matter of days and in A1 condition.
Was impressed enough to place an order for the following six issues, and to date all have arrived in very good order.
It's good to find a company that supplies the service they advertise.”
Hi, thank you for your amazing review and rating. We are so glad that the service and order have been enjoyed! Thank you once again for your review it is completely appreciated - Jessica :)
