“I am still waiting for the first (of thirteen issues) to be delivered to my grandson. Would it be possible to let me know when this will be? Thank you.”
Hi, thank you for your review! I can confirm this will be Feb 2021 edition due at the beginning of Feb! If there is anything else I can help with, please do not hesitate to contact us! Kind regards, ^JA
Hi! Thank you for your review! I can confirm that this will begin with the Feb edition - this is due in the first week of February. If there is anything else we can help with, please do not hesitate to contact! Kind regards, ^JA
“Haven't received anything yet and they don't answer their emails or phone. Disappointing!!!!!
Update: finally spoke to someone yesterday who promised to contact me this morning at the latest, haven't heard anything yet.”
Hi, thank you for your review. I can confirm that this subscription will begin - This will start with issue 189, on sale 4 February (dates are subject to change). If there is anything else we can help with, please do not hesitate to contact us. We have had a surge in customer queries due to the recent lockdown and have been working very hard to contact all customers in a timely manner. We hope as this subscription begins you will find this service a lot better. My apologies for all inconvenience caused. Kind regards, ^JA
Good afternoon, thank you for your review. I have looked into this for you and I can confirm that the current issue has been dispatched for you today. I apologise for the delay! Kind regards, Jessica.
Good afternoon, thank you for your review. I can confirm this was dispatched on the 29th of December. As this is going to Saudi Arabia we request you allow a maximum of 6-12 weeks for this to arrive. I apologise for the delay! Please email me on jessica.austin@uniquemagazines.co.uk if you have any questions or queries. Kind regards, Jessica.
Hi, thank you for your review. The New Yorker can take around 4-6 weeks to begin. We apologise for any inconvenience caused. A member of our team will be in contact directly to confirm your first issue. Kind regards, ^JA
“Ordered a magazine and didn’t arrive within two weeks, I was assured it would arrive within one week. I called and asked what happened as I needed the magazine for a very important project - they said it was out of stock and failed to inform me. To amend this they assured to send me another copy that should arrive within the next three days. I never received it and called yet again to be informed that they didn’t know where it was.”
Hi, I do apologise for this negative experience. We dispatched issue 11 on the 19th of December 2020 , using 1st class postage. We believe it must have gotten lost in transit and of course I apologise. I can confirm the full amount you paid was refunded on the 31st of December 2020 and I apologise if this caused any inconvenience. If you need anything, please do not hesitate to contact me. Thanks Ellie :)
Hi, I apologise. There is a delay in issue 75 of 'Relax With Art' getting to us however, we are looking into this with our supplier and are hoping to get these sent out to customers next week. If there any further updates, we will let customers know and I hope this help's. Kind Regards, Ellie Purvis :)
“Poor administration to ask for a review when not received anything ! Or does the fact that I have received this request for a review tell me that I should have received something by now and it has gone astray? If so, please investigate this problem and contact me of how you are going to rectify this mistake. Thank you.”
Hi John, thank you for your review. This request for a review is automatically sent within a weeks of purchasing a subscription. I can confirm that your first issue will be the Feb 2021 edition, which has been dispatched this week for you. Apologies for all inconvenience caused. Kind regards, Jessica.
Hi John, thank you for your review. A customer service agent will be in touch shortly to confirm when your first issue will arrive. Kind regards, Jessica.
Hi, I do apologise and thanks for now letting us know. I can confirm I have extended your subscription by one issue to compensate for the missing issue last week. Please let us know if you are missing anymore issues, so we can compensate. Thanks, Ellie Purvis😊
Hi, with Daphne's Diary subscriptions, it always begins with the next issue and this information is stated on our website. Please view this information on the following link : https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
Your first issue was dispatched on the 30th of December 2020, being issue number 01. I do hope this is okay😊Thanks, Ellie Purvis
“I ordered a copy of a magazine in early December. I live in Canada so was prepared to have a delay in it arriving, but the only notification I have received from you is that because of Covid the magazine will not be mailed for an indefinite period in time. If it was mailed just after I ordered it, and I am assuming it wouldn’t take that long to process my order because you took my payment right away, it would be nice to receive a confirmation that the issue had indeed been mailed. Instead, I got a notification a week before Christmas saying it is indefinitely suspended. As a customer, I would appreciate receiving more information on my specific order and not a generic notice. So I have no way of knowing if my magazine is already on its way, or if I am able to cancel my order. I do understand that Covid has thrown a wrench into things, but I think that when you take my money you should be able to be in contact with me personally and let me know what’s happening. Thank you.”
Hi, thank you for your review. I apologise that you did not receive your dispatch notification. I can confirm that your issue was dispatched on the 1st of December. We do have to advise customers that orders may take between 6-12 weeks to arrive outside of Europe. Unfortunately this is due to increase in costs that we could not absorb to send via air mail and therefore all mail is sent via sea freight. I do apologise for all the inconvenience caused. I hope your order arrives soon! Kind regards, ^JA
