Hi, I am so sorry to hear this! You placed the order in December to start with the next available issue that comes into us after christmas. This means your sub is due to begin with the FEB 23 issue due for release on or around the 24th of February 2023. The last issue we had into us was before christmas so this is why you have received no issues of the publication yet, Due to the start date set. Hope this is ok! Thanks for being so understanding. Kind Regards, Ellie😀
“This is my second order from Unique Magazines for the Hide'n'seek Word Search as I haven't been able to find them anymore in the supermarkets. When there was a problem with a missing issue the matter was resolved quickly and efficiently. A brilliant service.”
“I bought this magazine for my wife for Christmas this I is now our sixth year I don't think we be able to stop because she enjoys it so much p Thank you”
Thanks for your order. You selected for this to begin with the next available issue after the 22.12.22. The most recent issue we had in was early December the 7th and since you ordered after this date for the next issue, This magazine was not apart of your subscription. It will begin with the next available issue due on or around the 16th of February 2023. Please bare in mind this magazine is only quarterly so it is not a reflection of our service but the frequency of the magazine and the date it was ordered !
Many Thanks and if you need anything else, feel free to get in touch with me ellie.purvis@uniquemagazines.co.uk. Have a nice week. Many Thanks, Ellie😊
“Always enjoyed the Essex magazines, but enjoyed it more when you did more reviews of social and business celebrations. Always hoped there would be people I knew in the photos ! Enjoy the restaurant reviews and the articles of villages, towns and islands. And love looking at the magnificent houses etc for sale. Many thanks”
We are not the publishers of any magazine so in regards to the content we have no control over what is included! I am glad your enjoying elements though that is amazing and thanks for this! Thankyou for choosing Unique Magazines. Thanks, Ellie :)
I am sorry to hear this! We sent it via priority air mail from our end on the 19th of December 2022. I have gotten back to the email you sent us this morning to resolve this and offer another issue of a refund. I hope you understand due to strikes in the UK, delays may have been present in getting the magazine too you. Also, The magazine was never returned to us, So we had no idea you did not get it until now! Thanks a lot, Ellie :)
“I would rate to his company a zero..Yes I ordered from.overseas(6 month subscription),the magazine took 28 days to reach and now my 2nd issue hasn't even been despatch yet due to some shipment problem..i ask for a refund but they don't want to give..if you got problem with delivering overseas why even bother to accept orders from overseas”
Hi, I am so sorry to hear you think this about our service.
When ordering and when sending emails of dispatch, We inform customers the maximum we ask them to allow depending on where they live. For international mail, We ask a maximum of 30 days and we do send the magazine priority air mail. When we send the magazines, the length of time it can take too arrive is out of our control however, we ask you to allow plenty of time before we compensate, This being 30 days.
The shipment problem was clearly explained in the two emails we have sent to customers, to keep them informed and updated at all times. The shipment problem occurred recently and I must emphasise is nothing to do with Unique Magazines as a company. This is an issue within the royal mail services, A cyber attack which they are working around the clock to get resolved and continue delivery as usual. We have been packaging and having all magazines internationally ready to be sent by packing them and sorting them. We cannot send them from our warehouse until the royal mail have resolved their problems, So this is the most we can do at current apart from also informing customers and keeping them up to date.
I have been in contact with you via email and said the following 'At the moment, We encourage customers to hold on as this could be resolved as soon as this week. It is a temporary problem'. As stated we encourage customers to be patient as this should be sorted very soon, But I did not say a refund is not possible.
If a refund is wanted, I can offer it of course but we know this could be resolved very soon, Hence the reason we are asking customers if possible to hold on.
We completely understand this is not ideal and has been frustrating for us too! We have been also looking at other services to send magazine internationally , Due to the strike action they have taken and now the cyber attacks causing delays. It is very unfortunate, That this has caused your first issue to take the maximum time scale and now preventing issues leaving us.
We accept orders overseas as this is not a long term problem. At the moment we are looking at not allowing new orders to be places internationally until this is resolved, But it could be resolved as soon as this week even!
We understand how your feeling but really hope this clears things up for you. If you want a refund, Let me know! I have emailed you directly to check if this is something you might want.
I want to apologise for this and thank you for your patience during this difficult time for us all. Hope you understand we are doing everything we can to create a great experience for customers and hopefully, All problems within the royal mail will be sorted soon.
Thanks a lot and have a great week.
Thanks, Ellie :)
