“Very easy to order and arrives on time every week . Also the notification that it has been dispatched is very useful. Would consider using Unique for other magazines when needed.”
Good afternoon, thanks so so much for this! We are super pleased that you found our site and order system easy to navigate and that your TV mags arrive on time, every week! Also sending dispatch emails are super important to keep you informed that your issue is on the way! Really hope to see you re order in future for other magazines too, as we have over 1000 to choose from. Have the best week. Kind Regards, Ellie😁!
Brilliant ! It is amazing to hear you have had no problems with the delivery of issues, as of course your TV Guides are time sensitive magazines. We are happy that your happy and a massive thanks for ordering! Have the best week. Kind Regards, Ellie :)
Hi, We are so glad you are happy with our communication with subscribers. We love to ensure we do this, so they know the status and whereabouts of their order. Efficiency is also so important to us, so It is brilliant to know this has not went unnoticed. Thanks for the 5 star review and feedback. Have an amazing day. Thanks, Ellie :)
Good Morning, thanks a lot for this feedback. We like to keep our order systems easy, to ensure they are accessible for all customers. It is brilliant to hear this 1st class postage is creating speedy delivery for customer order's, so you can get your magazine fix as soon as possible. Thanks so much for this and enjoy your day. Many Thanks, Ellie :)
Hi, Thankyou so much for this. We like to keep our order and renewal processes as simple as possible, to suit every user. Furthermore, we love to keep customers informed via email and with the physical label on the magazine, to ensure they know the whereabouts of their subscription. Your very very welcome Mrs Mead. Have the best week. Kindest Regards, Ellie😁!
“i bought this subscription for my 93 year old mum who is partially sighted. she so enjoys them and eagerly looks for the next book. She says it keeps her brain active”
Hi, This is such an amazing gift for a relative! The puzzle books are great to keep the brain active and eager to learn, whilst the larger print can also make the puzzles easier to see and complete. I am so happy she enjoys these puzzles and I am really grateful for your review! Have the best week. Kind Regards, Ellie😁
“Had a query on line so rang the company. Personal contact very helpful and sorted my query. Paid over the phone and the magazine arrived the next day. Just as it should be but not always the case - so well done.”
Hi, This is so lovely to hear. We are glad we could sort your query, place your order and get the magazine to you the next day! Thanks so much for the amazing review on your experience with us. Kind Regards, Ellie😁
Hi, thankyou so much for the review! Daphne's Diary is stunning and has some beautiful ideas for crafts, which can help inspire you! We are so happy you enjoy this. Have the best week. Kind Regards, Ellie😁
Hi, That is brilliant! Thankyou so much for your comment on our service and letting us know they are always delivered on time. That is just brilliant to hear, so thankyou very much. Have a lovely week. Kind Regards, Ellie😁
“Signed up to receive 7 copies of The Big Puzzle Magazine over the space of one year. Good variety of puzzles, very good value and 1st book arrived within days.”
Hi, good choice of magazine and great review! The big puzzle has a fab range of puzzles included, meaning each one can help you master the different elements and even help choose your favourites! I am so happy you experienced quick delivery in most cases and would rate us 5 stars. That is so amazing, thankyou for the lovely review. Have a nice day and rest of your week. Kind Regards, Ellie😁
Good Afternoon, thanks a lot for the review. I am so happy your single issues arrived quickly, In strong packaging. The relax with art collection is perfect to relax and unwind in some stunning images. Thanks for your eagerness to re-order, that is just so fab. Have the best week and thanks again for this lovely review. Kind Regards, Ellie😊
Hi, Thankyou so much! Relax with art is a fantastic publication and is super popular as a whole. The pictures are so stunning and we are happy to hear you enjoy it! Have the best week and thanks a lot for this review, it means so much to us. Kind Regards, Ellie😁
“I ordered and paid the latest issue of Sudoku Grand Masters on July 11th. On July 12th you told me in an email that "The FINAL issue has been dispatched..." But still today a month later it has not arrived to me. Instead, you sent me another email on Aug 2nd telling exactly the same thing "The FINAL issue has been dispatched..." When did you actually post it, before mid-July or as late as early August? When shall I have it in my hands? How can a simple mail delivery inside Europe take several weeks time? - Rgds, Risto”
Hi, Hope you are well? I am so sorry to hear this and we apologise for any inconvenience. Due to new regulations regarding the Vat charges implemented from the 1st of July, there has been some changes in the mailing system. So originally, the issue would have went on the 12th of July 2021 however if we sent the issue on this date , you would have been charged vat or handling fees. We decided to hold these back, untill we recieved something called an IOSS number, to apply to labels to stop you or any other European customers for single issues, getting charged this additional VAT implemented. We were waiting this number for some time and it means from now on, any active subs or single issues will not be charged anything additional. We officially sent this issue on the 2nd of August 2021 via priority air mail and we ask if you can allow the MAXIMUM of 30 days for delivery. You will not be charged for this issue, as we kept this in order to ensure you did not. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
Hi Ayse, thank you for your review. I am glad that we were able to answer your questions efficiently.
Please do let us know how we can obtain a 5 star review from you!
Kind regards, Jessica.
Hi Donna, thanks so much for this amazing review! We are so happy you had a great experience overall, this is just brilliant and exactly what we expect. Thanks again and have a fab day. Kind Regards, Ellie😁
“Ordered a single issue.It did not arrive after 5 days of waiting.Rang and explained I had not received it and another was sent out in the post and I received it the next day! Always very helpful and friendly on the phone. Keep up the good work.”
Hi, Thanks for sharing this experience! It was me that spoke with you I believe and had the issue resent so it is just amazing to hear the replacement arrived promptly. We always aim to be helpful with all customer so I am happy to hear we have achieved this. Enjoy the rest of your day and thanks so much for the review. Kind Regards, Ellie :)
“havent recieved my mag yet of ultimate cross stitch even thoughpayed for a year there has been no emails on what is going on are you going to publish this mag or offer a refund”
Hi, I am really sorry to hear this. I can confirm this magazine is quarterly and you ordered early July. This will be why an issue has not yet been recieved, as they only release 4 issues per year. I have checked in with suppliers for you, to find out when we will be due the next edition and I will get back to your via email, no later than this time tomorrow. I really hope this is ok and I appreciate your patience and understanding. Kindest Regards, Ellie😁
Hi Thanks a lot for this! We have over 1000 magazines! So happy to hear your single issue was delivered promptly, this is so important to us. I hope you have a lovely rest of your week and thanks so much for this amazing review, you have made our day! Kind Regards, Ellie😊
Hi Chris, thanks so much for this! It is just amazing to hear you are happy with the service we have provided over the length of your order. TV choice is one of our most popular mags and we are really thrilled to know that this is arriving as it should, with no problems at all. Have the best day and thanks again! Kind Regards, Ellie😊
