Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
Hi there,
Hope you are well,
My apologies that this was not received! I cannot see that you have contacted us regarding this. We appreciate it when customers contact us so we can resolve matters, rather than coming straight to the review as it doesn't give the full picture. We will refund this issue for you - this will show in your account within 3-5 working days. Kind regards, Jessica.
Hi Kim,
I have had a look into this and it seems that we have not had any stock of this magazine since December 2021, there is a possibility this has ceased. I can get in touch with the supplier to find out for you or if there is any other way you would like to go about this, please let me know.
-Alex
Hi Susan,
I am sorry that nothing has been sent out from this subscription as of yet. I have had a look into this and I can see that we are currently out of stock of issue 01 but issue 02 comes in on the 18th of May. This is when your first issue will be going out.
-Alex :)
Hi Sylvia,
You should have received either a letter or email to explain the circumstances at the moment regarding a couple of Bromleigh House titles. That when the stock was sent over to us from the printers overseas the stock got stopped in customs and then destroyed so it never got to us here. We are hoping to be getting some stock in soon so hopefully, we can get back to sending these out again.
Sorry about this - Alex
Hi Heather, I can see that you placed your order on the 7th of March, at this time issue 02 was the current edition, but there was no stock available to send this to you. Your order has therefore begun with issue 03, this has been dispatched today and should be with you soon. Kind regards, Jess :)
“It’s a shame I love the Enquirer Magazine and delivery of the 3 That I received was prompt but I only received 3 out of 4 editions other wise I would have scored unique Magazines as excellent.
I will not put my review online, I will give you the benefit of doubt maybe one got lost in the post ? But very disappointed, Kind regards Tina Trant”
“Purchased 2 months ago, received one magazine too late to enter the competition then got an email to say magazines had been destroyed by Customs. Not a promising srart”
Hi Marilyn, we are sorry about this situation. The publishers, Bromleigh House, are currently looking to move to printers inside the UK to prevent this from ever happening again. We are hoping for an update soon. Kind regards, Jessica.
“Poor customer service, person I spoke to didn’t seem interested in my order ,sent my wrong details of out stock Lego Ninjago magazine when it was issue 86 I wanted, it’s 2 time this has happened”
Hi Steve, thank you for your review. I am terribly sorry for all the inconvenience caused. You are a valued customer of ours. We value your feedback. Our customer service is extremely important to us and we are so sorry that this time, it was not at the usual standard. Your experience with this order has been forwarded to our manager who will be in contact regarding this. - Kind regards, Jessica.
Hi Peter,
I am sorry that you have been made to pay customs for this magazine. You should not have been made to pay for this. With magazines going to Sweden we state the IOSS number twice on the front of the label to prove that all fees have been paid. Again I am sorry that this took a while to get to you and you had to pay customs.
- Alex:)
“Unfortunately, Unique Magazines showed a magazine on their website that was no longer being published, and even allowed me to subscribe to it!? I have now received a refund.”
Hi Carl, thank you for your review. We do apologise regarding this, at the time this was on the website, we did not know it had ceased until we look into the title a little further. Many apologies for all inconvenience caused. I am glad that you have now received your refund, however. Kind regards, Jessica.
Hi Jessica, thank you for your feedback regarding this. We are looking into changing our packaging constantly, endeavouring to ensure customers goods are not received damaged. Please can you send me an email of the damaged magazine and packaging if you have this? - jessica.austin@uniquemagazines.co.uk - Jessica :)
Hi Pauline, I can confirm that Sudoku Challenge has been pushed back and issue 112 is now due on the 9th of March. Your Sudoku Variations will recommence with issue 80. Kind regards, Jessica.
Hi Martin, thank you for your review. We apologise regarding this printing problem. We are in constant communication with the publishers regarding the lost shipments. Hopefully all subscribers subscriptions will return to normal soon. - Kind regards, Jessica.
“Magazines often arrive damaged . This happens as they are only covered by thin plastic which allows them to get bent and buckled in the post or when posted through letter box.”
Hi! We appreciate the feedback we are continuously working on developing our package and postage. I've looked into your account and can see one time where you contacted us regarding a damaged issue and we sent out a new magazine straight away for you. I apologise that it seems to have been more by the sounds of your review. If we are ever contacted regarding a damaged issue we will do our best to send a replacement (stock depending) I also apologise that you could only give us two stars due to this one incident. I can see that you recently renewed, fingers crossed that this subscription will bring more joy for you. Please do keep in contact if there are any problems - enquiries@uniquemagazines.co.uk - Jessica.
“I bought a six month subscription of the TV times to be delivered in France. So far this year only be received in time once. Generally arriving 6 days after the e mail confirmation of dispatch.
Do not recommend using this service for time critical mags going abroad.”
Hi Mel, thank you for your review. I am sorry that the magazines are not being received in time. Unfortunately this cannot be helped due to postal services. Even without delays, it is difficult to have the weekly mags delivered on time when going overseas. We have the same problems when we obtain foreign magazines over here in the UK, they are always slightly late.
I apologise that this was not explained when the subscription was set up. Thank you for leaving your review however, we appreciate it. - Kind regards, Jessica
