Hi Darren, thank you for your review. I am terribly sorry to hear that the magazines were received late. They are sent out 1st class each week, but as you are in Germany, we cannot guarantee that they will be received on time. This is due to the delivery delays across the globe the at the moment. Kind regards, Jessica.
Hi, thank you for your review! We appreciate this feedback! We calculate the costs based on the following factors; magazine cost/cover price, delivery costs with the Royal Mail, frequency of the title and the weight of the magazine. I hope this helps! - Jessica :)
Hi, thank you for your review and rating. Please let us know what we can do to ensure a 5 star service, or is this because the order is yet to be received? The first issue was sent on the 15th of Feb - Jessica :)
Hi, thank you for your review. We apologies it took a while for us to obtain a start date for you. I can confirm that this is all sorted and we were in contact on the 9th of Feb regarding this. Kind regards, Jessica.
Hi Susan, thank you for your review. I apologise that you are not enjoying the content of the magazines. Unfortunately, as we are not the publisher, we cannot comment. But if you would like to give any feedback, please email subs@bromleighhouse.co.uk - Kind regards, Jessica
Hi, thank you for your review and 3* rating! We are so please that you have enjoyed your subscription. Regarding the price, we must include postage and packaging as well as the cost of the magazine. As we aren't the publisher, the prices will be higher than if you were to go through the publisher. I hope this helps! - Jessica
“I’m pleased to write about unique magazines because recently I have been disappointed with the service. I’ve been a good customer for a long time ordering the Methodist Recorder for Dad who was 100 last September…….he looks forward to his favourite paper and often at holiday times it fails to appear…..once I was told the PO hadn’t delivered it so lost a week’s publication and no refund. The paper should arrive Monday but often doesn’t and with Bank Holidays I seem to miss out regularly…..I am a loyal customer and feel that your service is far from efficient!”
Hi, I am so sorry to hear this. I can confirm we always send the issues, as expected, in a weekly fashion. This of course changes slightly over the Christmas period, due to when issues are released but apart from that, they are sent every Friday. We are sending them from our end, via royal mail and whenever issues are late or missing, we can always offer compensation, so I am not too sure why you were not. I can confirm my manager extended your sub by two issues, so you have a full 13 left on your renewal subscription.
Please bear in mind when the issue is with the royal mail, it is out of our hands how fast they deliver it. Despite this, we are here to compensate when they are late or missed. We can only do so much, to ensure the service is acceptable and I am sorry you feel this way about the service lately.
Please do also consider that we were informed due to current high cases of Covid, the Royal Mail is short-staffed, as a lot of them are self-isolating. It has also just been Christmas, which causes further delays at times due to the business of the post.
I am so sorry for any inconvenience and if you need anything else, please let me know so I can help!
Thanks, Ellie😊
“I wanted a relax with art diary 2022. It was late being printed and after some phoning round to different numbers was told that I would be phoned back when it was available. I did get a phone call back and ordered and paid for my diary but was sent a colouring book instead. I do have to say in their favour that when I phoned and complained I was sent out a diary very quickly. I nearly gave a good rating but the mistake should not have happened so sorry, not quite good enough this year.”
Hi, I am sorry about this! It was simply a human error, which we wish never happened, but I am glad we could rectify this and provide you with the correct magazine as soon as possible. It would have been a packing error that rarely happens but when it does, we ensure to sort it as a priority. Thanks for giving us both the positive's and the challenge you faced, so we know how to improve. Have the nicest week and thanks, Ellie :)
“Unique magazines are great, the problem is that being in Mexico I only received half of them, it would be nice to work with a reliable delivery company,”
Hi Francisco, thank you for your review and rating. I am sorry to hear about your delivery problems! I can see that your subscription lapsed in July 2021 - therefore, we, unfortunately, cannot compensate for any missing editions due to our claims policy. We request customers to allow 30 working days to contact us regarding missing or late deliveries. - Kind regards, Jessica :)
Hi, thank you for your review and rating! Your feedback is appreciated, thank you! I can see that you ordered Dazed - Harry Styles edition. We received 2 different covers of this title, unfortunately, we could not manually accommodate all customers due to high level of orders. If you wish to swap your cover, please email me jessica.austin@uniquemagazines.co.uk - Jessica
“My order did not arrived till now ...after speaking to customer service they told me I have to wait 30 days till something will happens to find out where my order is ...”
Hi, thank you for your review and rating! We appreciate this feedback! Unfortunately, we have no control over the global delays of postal services. I am glad this has now arrived, however. Kind regards Jessica.
“Delivery’s very haphazard and unreliable, but that’s probably not their fault. However, their lack of monitoring of the postal carriers performance could be improved”
Hi Eileen, thank you for your reviews and rating. I am sorry to hear that your deliveries have been sporadic. I can confirm that we send out Take a Break on the same day each week. The Royal Mail always picks this up at the same time each week and it is then dispersed out to sorting offices.
Unfortunately we are unable to monitor this, as it is out of our hands. However, we will compensate our customers for late or missing deliveries when informed. I hope this helps! - Jessica :)
Hi Andy, I hope you are well. I can confirm that as we are not the publisher we need postage costs and also the packaging. The publisher can include all of these within their heavily discounted prices as they are the publisher. Whereas we also have to purchase the magazine.
If you would like to discuss this in any further detail, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk
Thanks! - Jessica :)
“Unique Magazines have many magazines but...the latest one again arrived damaged - as usual.I have yet to get a magazine that has looked 100% new. Latest one bashed in left corner.
The annoying SagePay nightmare continues. Blocking payments what a genius idea! Not!
Soon I am shutting my PayPal account so if the SagePay "problem" does not end, that's it...”
Hi, So sorry to hear this. I do assume this is for French Fries magazine? We have had no previous claims of damaged issues. When you claim with us, we can always resend the issue when we have stock, ensuring the packaging is strengthened to avoid this sort of thing re-occurring. We can always compensate for damaged issues and I can assure you we always send them in pristine condition to start with, so the damage is done in transit. It is difficult to ensure they get there in perfect condition, due to the number of times they are moved around by the busy royal mail system, whilst on the way to your door! Sorry to hear about this problem with Sagepay. It can block your payment if you attempt it too many times, the details are entered incorrectly or if you are using a MasterCard Santander card. This is purely for security reasons and to avoid any fraud payments, protecting customer data. I understand any frustration though! Since it seems french fries is damaged, I would like to offer either a new issue (which we only have 1 in stock of at the moment) or, a refund/credit. Please secure one of these options and let me know what you would prefer by emailing me: ellie.purvis@uniquemagazines.co.uk. Hopefully, this helps resolve the issue and a massive apology for any inconvenience. Thanks a lot, Ellie :)
“Hopefully you will send my subsciptions for Fieldsport to the right people. One to Mr Orde and one to myself. Customer Services does not answer letters!”
“I have a regular subscription to a magazine for my 11 year old granddaughter. I know she enjoys receiving these, though I don't see them myself as we live some distance apart, so my rating is based on the cost and frequency of publications.”
“When codeword letters are entered in the puzzle page, puzzle on the other side is ruined, as the blank black squares transfer the letters on the other side of the page. This is due to very thin pages and the ink used. To overcome this I use a blank card in between the pages so as not to mark the other side.
I do enjoy doing the puzzles.”
Hi, thank you for your your review. We would recommend using a ballpoint pen or pencil to help with this! Thank you for your three star rating - please let us know what else we can do, as a service to ensure we receive 5 stars next time! - Jessica :)
Hi, Thanks for the feedback! Sorry to hear this. We dispatch your take a break every Thursday and this should take no longer than 5 working days for delivery, so it arrives before the next issue goes on sale. We have had no claims from you for missing issues therefore, have been unable to compensate for any super late or missed issues, as we not aware of the problems you were facing! I am really sorry to hear this, as we send them regularly and do everything from our end to ensure customers get their magazines.
I have dropped you a personal email to get this resolved and ensure that any missing issues inside our claims policy, are compensated for. Thanks, Ellie😊
“My subscription with the magazine Take A Break by Unique Magazines has always been a extremely satisfying one until I went to renew a 6 month subscription with them. My Mum has not been receiving the new issues and I sent a email to the company to confirm that the order went through and that they were sending the magazine to her.
I never heard back anything from them and was extremely disappointed as every time I have corresponded with them before, I always got a answer back.
I will now have to think what to do now when this subscription ends.”
Hi, So sorry to hear this. Upon checking our email/tracker system, there is no email on the system off you under your usual email address. This must have not been delivered from your inbox as we always respond to mail within 24 hours. We have sent two issues to her so far, from the renewal. I have dropped you a personal email regarding this, to compensate for the missed issues and work out what may have went wrong. I apologise for any inconvenience and want to thank you for your patience. Kindest Regards, Ellie😊
“I haven't got this magazine
Issue 7 of your 13 issue subscription to Sudoku Grand Masters has been dispatched today and should be with you shortly.
Usually it has taken three weeks to come. Now it is 29th day from delivery. Can I get a new magazine,or?”
Hi Riitta! Thank you for your review. I can confirm that a replacement has been dispatched out on the 21st of September for you. I apologise the current edition hasn't been received sooner! Kind regards, Jessica.
