We send your first issue on the 20th of December and we ask you allow the maximum of 30 days for it too arrive to Australia. This was sent over the christmas period too so please bare in mind there is some days services were not operating ect. Thanks for your patience and understanding Kind Regards, Ellie😊
I am so sorry too hear this! We send magazines 1st class on a Tuesday and we expect them too arrive by the Saturday in time for the listings to begin. If magazines arrive later than this we will compensate accordingly. I am sorry but once it is with the postal services, It is hard for us to control how long it might take. I do apologise and thanks for your patience and understanding. Thanks, Ellie😊
Hi, This order was selected to start with the next available issue. Issue number 110 is due the 11th of January 2024. This would be the first issue of the 6 month subscription. Thanks for checking in and I really hope this helps. Many Thanks, Ellie😊
“I do not have any complain regarding magazine and subscription, but I have one regarding shipping. It’s the second time magazine went missing. Before was Burda magazine.
Suggestion is to revise the way you are shipping and give possibility to choose tracking shipping. I would be glad to pay instead loosing somewhere on a route.
Regards,
Renata”
I understand this completely and would like to thank you for the constructive feedback to help us improve! We were able to compensate for the missing issue by extending the subscription and I hope this did help, Although I know it is not ideal!
We send the magazine with the royal mail. At this time, that is the best service we can offer. I understand you are willing to pay for tracked shipments but this is not possible as manually it would be difficult to ensure we provide this for your specific order. Our distribution team is small so communication is great but we would not want to cause further disappointment if your order is not sent tracked as requested. It is something we will look into however so thankyou for passing this on. If there is anything else I can help with, Please do let me know.
Many Thanks, Ellie😊
“It does have some lovely articles on the local communities, but the number of adverts is VERY high. And for small businesses like ourselves to afford to advertise within them… almost impossible. It‘s very expensive.
Good quality brochure, but again, overrun with adverts and a little low on content. I am unsure weather we will continue with subscription once this year has run out.”
Thanks for your review on the magazine. We are sorry it's not exactly what you were looking for. Please be assured we are not publishers and so have no control over the content. We get this from suppliers and provide it to customers on a single issue or subscription basis. Please be assured this review service is simply for feedback on our service as a company. Thanks regardless and if your not looking to continue with the sub, We can of course offer a refund. Please do let me know and we can have this actioned! Many Thanks, Ellie😊
I am sorry that the delivery time is delayed for you. As always we are sending these 2nd class from our end, With Royal Mail as always. Any delays, Are within the postal service not from our end. If your referring to the change in frequency from it being a monthly mag to a Bi-monthly, This is not our decisions but a publisher decision. I am sorry but this was for the best interest of the publication going forward. If you need anything else please feel free to contact us accordingly. This includes if any issues are delayed in the postal services, Longer than a week getting to you! Hope this helps and apologies for any inconvenience. Thanks for leaving your feedback and I hope this helps😊Ellie!
“It was a one off purchase. The magazine was not what I expected. I was expecting to see more of ‘life ‘ in Devon. What I got was a glossy, shiny magazine advertising expensive goods and services. A misunderstanding on my side.”
Hi, We are sorry the content of this was not what you expected! Of course we are not publishers and do not print the magazine so have no control over this but thanks for passing on your feedback regardless! I am glad the magazine arrived safely with you though and thanks for choosing Unique Magazines. Thanks, Ellie :)
Unfortunately This is out of our control. Suppliers must put this sticker on before sending the stock to us and it must cover the barcode, To make it a UK one. We have asked suppliers if this can be placed anywhere else on the magazine other than the cover but this is not possible unfortunately. I am so sorry and understand your frustration! Thanks, Ellie😊
Thank you for your review, we are sorry that you sometimes have to wait until Friday for your magazine to arrive, but it is sent 1st class every Tuesday via Royal Mail.
“I ordered a magazine called muscular development after a few weeks the magazine hadn’t arrived I rang and it turned out it hadn’t been dispatched I told them about it and it arrived after a few days”
Thank you for your review. I am sorry to hear that your magazine has not arrived. It should have arrived by now. I have tried to call you to check the delivery details so we can get the issue resent for you. I will reach out again via email. Kind Regards Sarah
“I took out a new subscription for Grand Masters Sudoku and paid £32 on April 20 but unfortunately I have not received any copies yet. I understand they are being dispatched every 2 months now.”
Hello, thank you for your review. As mentioned the publisher has changed the frequency of the magazine to every other month now. Your subscription is flexible and if you no longer wish to receive this magazine due to the change in frequency, we can of course cancel and refund the balance of your order. Otherwise, as each issue goes on sale we will post it out and your subscription will not end until all issues that have been paid for have been sent. Kind Regards Sarah
Thank you for review, so pleased that you are enjoying the Suduko puzzles and we will pass on your comments to the publisher regarding the quality of the paper.
Thank you for your review, we do send out our magazines on the same day as they are delivered but we have to allow a couple of days for postal delivery.
Thank you for your review can you please ring us on 0191 2702800 or email me gemma.smith@uniquemagazines.co.uk so i can check your order please. Thanks Gemma
“Website is confusing, hard to track the issue number some months over which copy you want to buy and you can’t buy back issues which is really disappointing.”
Sorry too hear you think this! We would like too assure you we are not publishers of any magazines and therefore, Have no control at all over the content. The magazine is specific too Mindful Mandalas as that is the name of the magazine. This means the themes will all be the same, As each one is mandalas. If you require different colouring magazines each month with various things too colour maybe try ones like the following titles : Relax With Art, Let's Colour series, Colouring Heaven Collection, Simple colour, or Relax With Art holiday special.
Hope this clears things up! Thanks for leaving a review. Thanks, Ellie :)
“Dear sir
I charge a standard fee of £10 for participating in reviews. Please let me know if this is acceptable and we can proceed forthwith
Yours sincerely
Pa”
Hi, Thanks for leaving your feedback! If there is anything we can do too achieve 5 stars let me know, As this means a lot to us! Glad you love your relaxing colouring books! Thanks, Ellie :)
So sorry to hear this! You ordered this subscription on the 31st Dec 22 and since then we have dispatched 2/3 of your magazines. The first one was sent 3rd Jan 23 and the next on the 11th Jan 23. We ask customers too allow a maximum of 30 days for delivery of their magazines to the USA.
We have started using a new service, As the royal mail cyber attacks were causing major delays sending post internationally. Hopefully this 30 days with the new company is a maximum and magazines will arrive sooner with little delays!
We explain our wait times per country for delivery on the email for confirmation when you order, to give you notice of wait times.
I am glad one has been received and thanks for your patience with the next issue!
Many Thanks, Ellie😊
