“I have found my experience if Unique magazines to have been professional and so far I've always received my magazines in time. I also get regular email reminders or information about other items.”
This is brilliant to hear. I am super happy we could keep a professional communication with you and that the magazines so far have been received in a timely manner. I am happy we can keep you informed too as this is really important to us! Thanks for leaving 5 stars, This is great! Many Thanks, Ellie :)
This is great! We are glad that when customers cant get out to shops, we are then able to get magazines directly to their doors! We pride ourselves in this so thankyou for recognising it. Thanks for recommending us to others as this is important to us. Kind Regards, Ellie😊
This is great! Thanks for being so kind about our service and the product costs we offer. We work really hard to ensure they are exceptional and create a good experience for customers. Thanks a lot, Ellie😊
“We ordered a Scandinavian living magazine for family
in Australia it arrived just before Christmas 🎄
It would be good if the Xmas e-card could be placed in the magazine itself but for the rest excellent service 👍”
I am so happy it arrived just in time for the festive period! This is a great bit of feedback and it is something we have tried previously. Due to the volume of orders, it would be hard for our small distribution team to manage and ensure each magazine gets there gift card attached. This is however something we may look at in the future to make it manageable so thanks a lot for leaving this review. Thanks so much for your amazing review on our great service as this is really important to us. Thanks a lot, Ellie😊
This is so kind! I am super thrilled you are happy with the service you are getting and this review is more than enough to make us smile. Thanks a lot for it, it means so much to us. Thanks a lot, Ellie😊
“Have been using Unique Magazines for many years now and it is superb. When there was a problem with a missing issue the matter was resolved quickly and efficiently. A brilliant service.”
Thanks for your continued custom and trust with us! I am aware things don't always go right so I am glad when this is the case, We are there to help overcome problems and provide what you have called 'A brilliant Service.' This has truly made our day so a massive thankyou for this! Many Thanks, Ellie😊
Hi Eileen. We already get these magazines a day earlier than stores get them, with the hopes they always arrive with customers in time for the listings beginning on the Saturday. During the christmas period, where strikes were ongoing, we sent multiple issues earlier than planned and this helped them arrive. Thanks for your feedback but this is something we did already action and were hoping with no further strikes scheduled as of yet, we can send in the usual way and customers will get them as regularly as they used too before the strike period. Thanks , Ellie :)
“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵💫😵💫😵💫😵💫😵💫”
Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)
“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵💫😵💫😵💫😵💫😵💫”
Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)
Hi, I am so happy to hear this arrived so quickly! Thanks for letting us know this and giving us an amazing 5 stars! This means a lot to us so thankyou! Kind Regards, Ellie😊
Hi, I am so happy that you enjoy this magazine! We sent your latest issue on the 13th of Dec 2022 via 2nd class post. Due to christmas post, I would of expected your magazine to arrive no later than Wednesday the 28th as this was the first working day since the 22nd. I have emailed you to check in that you have received it so I can compensate if you have not! Thanks a lot, Ellie :)
We love Sudoku Grand Masters and are glad you do too! Thanks for letting us know that these also arrived in good timing as this is really important to us. Thanks a lot, Ellie😊
Perfect, Thanks for this! I am glad you would rate our service as excellent with quick arrival and in good condition. These are all really important basics to us that we always want to fulfil. Thanks for letting us know that we met this. Thanks again, Ellie😊
Hi sorry to hear this. This was placed by you online and set to begin with the Autumn issue. When you ordered, the Autumn issue was in stock so your sub began the same day. We actually have a drop down option added on our site, just before christmas, clearly stating 'Start after christmas' for gift orders. If this was not selected, we would naturally begin your subscription as soon as possible unless stated otherwise. Sorry but hope this clears things up! Thanks- Ellie :)
Hi, Sorry to hear this. We sent your single issue of The Week magazine on the 18th of November 2022 with 1st class postage. We have sent it from our warehouse so it seems the none delivery is down to the postal services, as we have had nothing returned to us here. Since this weekly issue you ordered is backdated, We do not have stock to resend it. I have therefore cancelled your order and refunded the amount back into your account. Please allow 3-5 working days for this to show.
Hope this help and apologies for any inconvenience.
Thanks, Ellie :)
