Hi Victor,
Thank you for taking the time to leave a review. Unfortunately, this is not within our control as we do not publish the magazine. I have sent you an email as to whom your concerns about the changes can be made to.
Many thanks, Megan
“Ordered and paid for a year’s worth of magazines for my grandson, which arrive monthly. Would prefer not to be reminded monthly that it’s being sent out, just when subscription about to end.”
Hi, Thanks for your review! We can remove your email from the system if this is preferred and the reminders will be sent on the label with the physical magazine. I will email you personally too see if I can help further and thanks so much for your patience and understanding! Thanks, Ellie😊
Hi, Thanks for this! I am so glad the magazine arrived in good timing and with no damage. I am sorry about the packaging but glad it done it's job, taking the brunt of the damage that may have occurred on it's way to you! Thanks a lot for your review as this means so much to us. Many Thanks, Ellie😊
Hi Elizabeth, I am sorry too hear this but can see for the issue missing that was claimed by you, my colleague Megan has already extended your order for it. We are dispatching your magazines 1st class every Tuesday and we ask you allow until the Saturday for them too arrive as this is when the listings begin. If the magazines arrive after this date and you inform us we will then compensate accordingly. I hope you understand from our end we dispatch the magazines and it is hard for us to control the speed in which they arrive, when we are already sending them the fastest available service. I have emailed you personally to check if you need anything else regarding any missing issues and can only apologise this has been your experience, this is the last thing we want for our customers. Thanks a lot, Ellie😊
“If you are in Andorra don't expect it in time . My first 4 issues have not arrived in time . It is Thursday and this weeks still has not arrived . I use it with catch up .”
Thank you for taking the time to leave a review. We dispatch the magazine with priority airmail on a Tuesday before the listing start and which is the fastest service we can offer. Due to the time restraints of the magazine we cannot guarantee it will arrive before the listings start. I have emailed you to discuss the matter further.
Many thanks, Megan 😊
Hi, Thanks for the review. When you placed your order and we sent the confirmation email, We explain exactly how to request a specific cover with us. I have checked and you did not contact us to request a specific cover of this magazine, which explain the cover being sent at random. You can also return this if you wish. I have emailed you to explain the action we can take next. Thanks, Ellie😊
Thanks for your comment on our positive customer service. I am thrilled too hear it arrives on time even overseas! Thanks so much for your kind words and 5 stars. Thanks, Ellie😊
I am thrilled the dispatch was speedy and our customer service was satisfactory. I understand costs can be higher however, this pricing is all worked out on multiple factors. We get magazines from suppliers which comes at a cost, then we must consider postage and packaging as well as the fact we are a business running on profit. Thanks for the feedback! Many Thanks, Ellie😊
“My latest copy of Daphnes Diary had a fault within, nothing wrong on Uniques part. I rang to explain. The customer service was exceptional. Totally customer focused to sort out the problem. A fresh magazine has been dispatched on the same day as the phone call. Such a refreshing change. Unique do provide a quality service and Daphnes Diary is an excellent magazine. All the better for not having any advertisements included.”
This is such a beautiful review, which clearly demonstrates our want for customers to have the best experience possible when ordering with us! We also love Daphne's Diary magazine greatly and are glad you do too! Thanks for being so understanding and kind with this feedback. Thanks a lot, Ellie😊
I am so happy you found our customer service so positive. I am aware delivery issues can take place but I am glad our small, friendly, personal team could help you in the midst of this! Thanks a lot, Ellie😊
I am thrilled you love the magazine! I am sorry about the delivery time. We dispatch the magazines via air mail which is the fastest service available. We only ask our customers too allow a maximum of 15 days before we look at compensating. I do apologise for any inconvenience this may have caused but I hope you understand it is hard for us to control the delivery time when they leave our warehouse. Thanks for allowing the maximum time. You can see this clearly on our FAQ's. https://www.uniquemagazines.co.uk/help/Delivery-Services
Thanks a lot, Ellie😊
I am so happy you love the Everyday Puzzles Collection magazine! They are a good balance of challenging but fun! Thanks a lot for leaving your feedback. Thanks, Ellie😊
