“I bought a magazine from you and you reassured me that I was not going to pay any taxes for it. Finally, in order to get the magazine from my local post office I paid 3.5 euros extra for taxes”
Hi,
I am sorry to hear this.
With new laws implemented from the 1st of July 2021, the process of sending overseas is now different and per country, VAT and handling fees will be charged as issues are imported.
For any active subs from before the 1st of July, we cover all VAT and handling fees.
Per new subscription or single issue ordered, being sent overseas, a slight additional amount may be charged from our end to cover all VAT and handling fees. To then declare this and avoid postal services charging customers again when delivering magazines, we applied something called an IOSS number to all address labels. This proves that we have collected the appropriate VAT and magazines should be delivered straight to the customer's door.
We have taken all appropriate steps to ensure this is running smoothly and take all action needed from our end, to avoid problems. We have ensured all documents and information provided with the magazine are completely accurate and so there is nothing more we can do from our end to ensure magazines arrive as expected.
We have had information from a handful of customers, that they are still being charged VAT and handling fees, despite these documents and information put in place to ensure this is avoided. We are extremely sorry to hear this and are fully aware this has been the case for some customers. We believe since this system is still slightly new, several postal services are still coming to grips with the changes and have not fully understood all the elements included within the new system for sending overseas.
The option we can offer at current is to pause any active subs, for as long as you require, to possibly give the postal services a chance to get caught up and familiar with all the new changes in place. We understand this is not ideal, but it may allow local offices to get the system perfected, as a result avoiding further unnecessary charges.
We can also offer a credit or refund for any active subs!
Thanks for your understanding and I look forward to hearing from you.
Jessica
“Bought for a grandson - hadn’t heard of this magazine but the
help, we received was lovely.c
Grandson beyond happy
Grandma thrilled for him
Such nice helpful people we will be back”
“Have purchased a word search puzzle subscription a couple of times as gifts for my dad who is an avid puzzler and difficult to buy for. Easy to order, I could choose when I wanted the deliveries to start and got updates letting me know when each magazine had been sent out. My dad was over the moon with his subscription and really looks forward to them dropping through the letterbox. Would recommend. Thank you!”
“Daphne s diary is full of inspiring information, it takes a few weeks to read through , just in time for the next one .
This is my second year of buying .
Thank you”
“Based on very limited experience with the subscription to Minecraft World for my grandson, I would rate the magazine Excellent. It delivers what he was looking for, and I was very impressed with the speed of delivery (to rather- troubled Sri Lanka!).”
“The company offers a wide variety of magazines that are not otherwise available in the United States. The subscriptions are a bit expensive, however.”
