“I do not have any complain regarding magazine and subscription, but I have one regarding shipping. It’s the second time magazine went missing. Before was Burda magazine.
Suggestion is to revise the way you are shipping and give possibility to choose tracking shipping. I would be glad to pay instead loosing somewhere on a route.
Regards,
Renata”
I understand this completely and would like to thank you for the constructive feedback to help us improve! We were able to compensate for the missing issue by extending the subscription and I hope this did help, Although I know it is not ideal!
We send the magazine with the royal mail. At this time, that is the best service we can offer. I understand you are willing to pay for tracked shipments but this is not possible as manually it would be difficult to ensure we provide this for your specific order. Our distribution team is small so communication is great but we would not want to cause further disappointment if your order is not sent tracked as requested. It is something we will look into however so thankyou for passing this on. If there is anything else I can help with, Please do let me know.
Many Thanks, Ellie😊
“Quick post (I’m in Melbourne, Australia), well packaged and great prices. Finally I can get my favourite print magazines without spending heaps and/or then waiting forever for delivery. Thanks Unique Magazines!!”
I am so happy this got all the way to Melbourne in quick time! I am thrilled they were well packaged and you were happy with the costs for the service we provided. Super happy we could provide this for you, It really makes me smile! Have a great week. Thanks, Ellie😊
I am so glad you found our service to be fast and efficient! Thanks a lot for leaving your feedback and 5 stars. Have a great week Stanley! Thanks, Ellie😊
Thanks for the feedback Nick! I am glad we can keep you informed and up to date with the status of your order! Thanks so much for your comment on our service, This means a lot to us. Many Thanks, Ellie😊
“Excellent customer service. Hoped to secure two different covers of same magazine by advance purchase. Customer service was second to none, no promises made but they would try to sort this depending on what they received in to distribute. I then got a lovely email confirming this had been done and the items arrived well packaged. Conscious not everyone had this experience trying to order from different suppliers for this high demand issue so I was very grateful a f recommended them to others.”
I am so glad I could assist you through this order process and request Tracey, As I know how important this magazine is too our customers! I am glad I could keep you informed and provide you with the order you wanted! I am also very grateful that you would leave such positive feedback on the service you received and the condition the magazines arrived in, As we are always aiming for that outstanding service. Thanks a lot for this. Have a lovely week and enjoy the magazines😊Thanks, Ellie
The monthly sudoku is a great magazine! The puzzles have a challenging aspect to them, Whilst not being too difficult! Thanks for leaving your feedback as this means a lot to us here. Have a great week Sheila ! Thanks, Ellie😊
This is lovely to hear. Thanks for choosing to order with us for a while due to our positive service and quick delivery! We really appreciate any feedback like this. Thanks a lot Ian and have a nice week. Many Thanks, Ellie😊
I am glad you are happy with our service and satisfied with your purchase. Thanks for taking the time to leave a review as this means a lot to us. Have a great week and thanks again, Ellie😊
“I'm very satisfied with the service. I receive notifications of shipping and subscriptions renewals. Also of other magazines I may be interested in purchasing. All in all, a good professional service”
This is great to hear! We love keeping our customers informed and passing on magazines they may be interested in for their enjoyment. It is amazing to hear this is appreciated so thanks for passing it on. Kind Regards, Ellie😊
“They accepted payment for a magazine. When I queried why it had not arrived after 6 weeks they said it was no longer published by them. I'm waiting for a refund. Disgraceful!!”
I am so sorry that this was missed! I understand your frustration with this one. It just seems to be an awkward crossover between when you placed the order and when the magazine ceased publication. I have been in contact with you regarding this and already refunded the amount back to your account today.
To add, We are not publishers. We are stockists of the magazine and have no control over anything to do with the magazine being published. This decision is therefore publishers and they pass on the information to us regarding this, So we can ensure to compensate for our subscribers.
Thanks for your understanding and I can only apologise for this. Ellie :)
This is great too hear! I am so glad we could help you with your missed delivery and compensate accordingly. I am also grateful too hear your happy with the service and you would rate us 5 stars! Thanks so much for this as it means a lot. Kind Regards, Ellie😊
I am so glad we provided an excellent service and you were satisfied with the product too! I am glad you like our regular emails about magazines that might suit you, As we offer so many to chose from! Thanks for the feedback. Kind Regards, Ellie😊
This is a publication from Europe and although they are printed the same day, The often can be delayed coming into us for different reasons. It's a hard publication to guarantee a certain day for delivery due to where it's coming from and the different factors that can result in different times it is delivered to our warehouse. We always send magazines the same day they come into us. Hope this makes sense and apologies for any inconvenience. Thanks, Ellie😊
