Hi, Thanks for the review. When you placed your order and we sent the confirmation email, We explain exactly how to request a specific cover with us. I have checked and you did not contact us to request a specific cover of this magazine, which explain the cover being sent at random. You can also return this if you wish. I have emailed you to explain the action we can take next. Thanks, Ellie😊
Thanks for your comment on our positive customer service. I am thrilled too hear it arrives on time even overseas! Thanks so much for your kind words and 5 stars. Thanks, Ellie😊
I am thrilled the dispatch was speedy and our customer service was satisfactory. I understand costs can be higher however, this pricing is all worked out on multiple factors. We get magazines from suppliers which comes at a cost, then we must consider postage and packaging as well as the fact we are a business running on profit. Thanks for the feedback! Many Thanks, Ellie😊
“My latest copy of Daphnes Diary had a fault within, nothing wrong on Uniques part. I rang to explain. The customer service was exceptional. Totally customer focused to sort out the problem. A fresh magazine has been dispatched on the same day as the phone call. Such a refreshing change. Unique do provide a quality service and Daphnes Diary is an excellent magazine. All the better for not having any advertisements included.”
This is such a beautiful review, which clearly demonstrates our want for customers to have the best experience possible when ordering with us! We also love Daphne's Diary magazine greatly and are glad you do too! Thanks for being so understanding and kind with this feedback. Thanks a lot, Ellie😊
I am so happy you found our customer service so positive. I am aware delivery issues can take place but I am glad our small, friendly, personal team could help you in the midst of this! Thanks a lot, Ellie😊
I am thrilled you love the magazine! I am sorry about the delivery time. We dispatch the magazines via air mail which is the fastest service available. We only ask our customers too allow a maximum of 15 days before we look at compensating. I do apologise for any inconvenience this may have caused but I hope you understand it is hard for us to control the delivery time when they leave our warehouse. Thanks for allowing the maximum time. You can see this clearly on our FAQ's. https://www.uniquemagazines.co.uk/help/Delivery-Services
Thanks a lot, Ellie😊
I am so happy you love the Everyday Puzzles Collection magazine! They are a good balance of challenging but fun! Thanks a lot for leaving your feedback. Thanks, Ellie😊
We pride ourselves in our selection of magazines! I am so happy too hear the delivery time was positive and you were satisfied with the prices. Thanks a lot for this review, as it means so much to us! Many Thanks, Ellie😊
This is great too hear! I am glad you find the service from us positive, the process of ordering fairly easy and the delivery times acceptable! Thanks a lot, Ellie😊
I am thrilled you got your first Daphne's Diary from us and you love it! Thanks for your kind comment on our positive service, as this means so much to us . Thanks a lot, Ellie😊
Thank you for leaving a review.
We dispatch TV Choice first class on a Tuesday before the listings start on the Saturday, which should mean it will arrive in good time.
If you do not receive your copy by the time the listings start in the magazine please get in contact and we can compensate for this.
Many thanks, Megan.
“Generally having good experiences but once I had a magazine not getting delivered and when reached out the representative only resent tracking saying it was delivered but it was to a new address. I have since ordered again to a reliable address but haven't picked it up yet but I have faith it was delivered like the ones prior to the mistake”
Thank you for taking the time to leave a review.
Please do get in contact with us if you experience any issues with delivery and we will do our best to help.
Many thanks, Megan.
