Hi Jo, thank you for your review. The email reviews are automatically sent out so long after your order. I apologise you have received this prematurely. BBC Top Gear will begin with the October edition and Horrible Histories will begin with issue 92. I hope this helps! Kind regards, Jessica.
Hi, Hope you are ok? So in regards to the content and publishing of this magazine, we are not actually the creators of it. We stock this magazine and distribute it to customers, but we do not deal with the content or sizing of the book. If you use the following link for publishers, you can inform them of this feedback, to help them improve their magazine; https://www.blackbeautyandhair.com/contact-us/. Hope this helps and thanks a lot, Ellie😀
“They did not get my order right .... So I was unable to get the copy I actually wanted . Their communication was good in sorting it out ..... A bit disappointed , if I am honest - Kevin - Worc”
Hi, I am so sorry for this issue. I can see my manager had dealt with this. This rarely happens and so I am sorry for any inconvenience this may have caused. Thanks for your feedback, it means a lot to us. kind Regards, Ellie :)
Hi, Hope you are ok and I am sorry to hear this. We send what's on TV first class from our end, every Tuesday. They should always arrive by the Saturday and we have a large number of customer's for this magazine and a small number of delivery complaints. We cannot always guarantee it will arrive on time but we can always compensate if they do not get to customers by the Saturday in time for the listings. I do know that at the moment, there are delays in the post due to current self isolation laws regarding Covid-19, meaning shortages of staff within the royal mail services. I can confirm I have extended your sub by an issue to compensate and I apologise for any inconvenience caused. Many Thanks, Ellie :)
“My granddaughter has received her art magazines regularly but her brother has not yet received his Kick football one subscription
p351383. It was ordered over a month ago”
Hi, Really sorry to hear this. This Kick subscription is through publisher's direct and so I have emailed them to obtain the start date of the subscription. With this being a publisher order, it can take a maximum of 4-6 weeks to get started. I will drop you an email with this information on the start date and I do hope this is ok. Kind Regards, Ellie :)
“Ordered a Tempura magazine which unfortunately came damaged. Talked with customer service (which they were very helpful and kind) and was able to get another copy shipped out (free of charge). Unfortunately, that magazine also came damaged.”
Hi, I am so so sorry to hear this came damaged again! With shipping to the USA, they are moved around in bags and it is not unlikely that the magazine has been damaged in this process. We send thousands of magazines overseas every week and the amount of damaged magazine, is so minimal so I am so sorry this has happened twice to you. Despite this, I am very happy to hear you thought of our service as helpful, as we strive to ensure this is the case. I have dropped you a personal email to come to the resolution and I really do hope this is ok. Many Thanks, Ellie :)
Hi, I do apologise but we have no control over when issues are released by publishers. This issue will go out 1st class on the 15th of July and you should receive it very soon after! I am so sorry for any inconvenience and if you need anything else, please contact me directly; ellie.purvis@uniquemagazines.co.uk Thanks, Ellie :)
Hi, I appreciate this feedback. I have dropped you a personal email to resolve this and ensure I can answer effectively. I do hope this is ok and I look forward to hearing from you. Thanks, Ellie :)
Hi, Thanks for the feedback. I can confirm the price is all worked our via a system, which is checked thoroughly. The cover price is included, along with the weight of the magazine which confirms the postage cost. This particular magazine includes a gift, which increases the cover price and it means the magazine is slightly heavier. In this case, we sent your Art Draw and Create 1st class, as it is a single issue. It is also delivered straight to your door and we compensate wherever possible! We do not actually create the content of the magazines, as we are not publishers. I do hope this helps and I apologise for any inconvenience caused. Kind Regards, Ellie :)
“The opportunity to get Daphnes Diary in the UK has been wonderful, however there have been copies that sadly didn’t make it to me and that was somewhat disappointing. I love this magazine and I would dearly love to renew my subscription but I can’t justify paying a subscription when I don’t receive all the magazines. I have contacted customer services and not really felt satisfied with the response while it was pleasant and courteous it didn’t compensate for the missing magazines offer an explanation so lovely but no prizes there. Again the Magazine is wonderful and I do love it so much I shall really miss it as I have done on a few occasions already”
Hi, I am sorry to hear this. It seems that these were being dispatched and it seems they must be gotten lost within the postal services, as they have not been returned to us at any point. I have read previous emails with yourself and the agents and can understand it may not of been the resolution you were hoping for. It is difficult in some cases to find the reason magazines are not arriving, especially after checking the address and having confirmation we are sending from our end at Unique. I have dropped you a personal email to see if there is anything we can do, to ensure that they would be recieved if the magazine is renewed. I do apologise for any inconvenience caused and hope we can sort this. Many Thanks, Ellie :)
“Reasonably fast delivery, I’m happy with the magazine, but unfortunately the bag it came in wasn’t waterproof so parts of the magazine was damaged...”
“The service from unique magazines has been excellent. Because of covid 19, I have at times had my mum, who is 93, staying with me so that I could look after her. I had to change the mailing address for the magazine several times and it was always done quickly and efficiently.”
“I am very upset at the way you have “dumb downed” the main crossword in Bella, it is the main reason I buy the magazine and would not have renewed my subscription if I had known you were going to do this”
Hi, I hope you are ok. I am sorry to hear this. Unfortunately, we have no control of the content of the magazines, as we are not the publishers. I would advise sending the feedback to the following email, which is them direct; Bella.Letters@bauermedia.co.uk. Hope this helps and I do apologise. Kind Regards, Ellie :)
“Since Brexit, my books used to come 4 business days after the email. I am presently waiting 2 books that were shipped March 31. It is not Unique Magazines fault, but their shipping system needs to be better to guarantee we receive goods purchased more efficiently.”
Hi, So sorry to hear this. We send our magazine subscription within the UK , 2nd class, via the Royal Mail. After a maximum of 15 days waiting for the magazines, we always compensate for customers through resends or extensions. I have extended your sub by an issue to compensate for issue 78, which means you have one issue left before your renewal will kick in. I do hope this is ok and I apologise for any inconvenience caused. Many Thanks, Ellie :)
Hi Maureen, thank you for your review. I apologise that the magazines were not always received on time. As this is a weekly television guide we understand the importance of being on time and in date when received. We apologise this was not always the case. We send all TV mags the same method each week through the Royal Mail and can only assume this is down to local postal delays. I apologise for any inconvenience that was caused however. Kind regards, Jessica.
“I renewed my subscription for Sea Breezes through Unique Magazines ,order no.- UMO . On 18th March I received a subscription reminder from Sea Breezes !! I hope they have my renewal by now.”
Hi, Your renewal was sent to publishers on the 13th of March 2021 and so they will have this renewal order at this point. I do hope this is okay! Kind Regards, Ellie :)
Hi, Sorry to hear this. We send out TV magazines 1st class every Tuesday, which is a day earlier than the shops get them in. They should arrive by the Saturday and if not, we will always compensate. My apologies but we cannot send these any quicker :( I have extended your sub by an issue to compensate for the late arrival, and I do hope this is okay. Kind Regards, Ellie.
Hi Barbara, thank you for your review. I can confirm that your first issue is due on the 5th of September. Unfortunately the publishers have taken a gap in publishing and this title is temporarily suspended. I do apologise for all inconvenience. If you would like to discuss this further, please email me - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
