Hi, Super sorry to hear this! We were informed of this on the 9th of September 2021 and we had the right magazine resent right away, if you are referring to the single issue order to 'Flora International'. Please email me on; ellie.purvis@uniquemagazines.co.uk if you have not had the correct issue yet and I will ensure to look into this. Thanks so much for your understanding and I look forward to hearing from you! Kind Regards, Ellie :)
Hi, Thanks so much for this! We are thrilled this arrived quickly and you could get a hold of the niche title you were looking for! Thanks again and have the best week. Thanks, Ellie :)
Hi Susan, thank you for your review! I am glad it was easy and quick for you to order this gift subscription. In regards to the delivery wait, it can take 3-4 weeks for publishers to receive and process customers orders - I am glad the first edition did not take any longer than this to be received however! If you have any further feedback please do not hesitate to contact - enquiries@uniquemagazines.co.uk - Jessica.
“A COMPLETE SHAMBLES...
Of my last ten orders two have arrived damaged. With six of them payment has been blocked by something called SagePay. Sadly Unique Magazines are indeed unique but for all the wrong reasons. On a positive note the company do have a big selection of magazines but Newsstand are so much better.”
Hi Paul, thank you for your review. I apologise that you have had so much trouble with setting up orders then some being received damaged.
Our payment system is SagePay and unfortunately it is out of control whether the payments go through on here - there can be a number of reasons why SagePay rejected your card - our apologies. Regarding the damaged editions - our distribution team is aware and we are currently looking at better packaging materials and methods. We also apologise for the inconvenience caused due to this. If there is any further feedback you can give us so we can improve the service, please do not hesitate to contact us on enquiries@uniquemagazines.co.uk - Jessica.
“With the need to exercise the brain to keep you young, the Sudoku magazine fits the bill perfectly. With the regular subscription it turns up every month without fail and quite often, just as I am ready.”
Hi! Thank you for your review! I can confirm the Fall edition that you have ordered has not came onsale until today 24.09.2021 - this means it should be dispatched today or Monday and with you very soon! Thank you for your patience in the meantime. - Jessica.
Hi Lucy, I can confirm that your subscription will begin with issue 02 - this is due for dispatch on or around the 5th of October. I hope this helps! - Jessica.
“I haven't got this magazine
Issue 7 of your 13 issue subscription to Sudoku Grand Masters has been dispatched today and should be with you shortly.
Usually it has taken three weeks to come. Now it is 29th day from delivery. Can I get a new magazine,or?”
Hi Riitta! Thank you for your review. I can confirm that a replacement has been dispatched out on the 21st of September for you. I apologise the current edition hasn't been received sooner! Kind regards, Jessica.
“You have continued to provide a good service in spite of the Royal Mails use of COVID to disguise there utter incompetence. So thank you for your perciverance by providing a good service.”
Hi, This means so much to us. It has been a challenging year for us , along with many other businesses and we are super happy we could create a service which positively impacted you. Thanks again for your lovely comment and have a nice week. Thanks, Ellie :)
Hi, I am so so sorry to hear this! I can confirm we checked in with suppliers and were informed, issue 08 was not published, hence the gap in your subscription. I can confirm this means, nothing was deducted from your sub for this missing issue and an extra issue will be provided at the end of the subscription. The sept 21 issue is due on the 24th of September and this will be the next issue of your sub, kicking off your renewal. I really hope this is ok and thanks so much for your understanding. Kind Regards, Ellie😊
Hi, super happy to hear this so thankyou! If there is anything we can do to achieve 5 stars, let me know. Have the best day and thanks again for choosing our company. Kind Regards, Ellie😊
Hi, This is brilliant! We are thrilled you find this easy to renew and we can offer such a great selection of magazines, with over 1000 to choose from. Thanks so much for the 5 stars, it means so much to us and have a lovely day! Kind Regards, Ellie😊
Hi! Loving Brocante is such a beautiful magazine, with so many different elements of style and design features. We are happy you look forward to this arriving and glad we could provide this service for you. Thanks a lot and have the best week! Kind Regards, Ellie😊
“Excellent service! Nice little details such as numbering the envelope to show where I am in my subscription cycle and a little email to say the current issue is on its way.
Thank you!”
Good Morning, thanks so much for this! These are very small but important details, which we include to politely remind customers where they are at in their subscription and keep you informed. I am so glad this was recognised and appreciated. Thanks again for this and have a lovely week. Kind Regards, Ellie😀
