“I ordered 3 magazines which arrived in good condition. But I was very disappointed that I had to pay import duty. It would have made a huge difference if all 3 magazines were posted together in one package so I don't have pay import duty for each item.”
Hi there,
I am sorry that you had to pay import duty, You should not have to pay anything for these. That is why we display the IOSS number twice on the front of the Label. I do apologise for this and if this has caused any inconvenience. Even though you have dealt with this we still appreciate the 3 stars :)
- Alex!
Hi Isabell, we have been in contact regarding this - unfortunately, the magazine is on temporary suspension. Many apologies for all inconvenience caused. Kind regards, Jessica.
“Purchased 2 months ago, received one magazine too late to enter the competition then got an email to say magazines had been destroyed by Customs. Not a promising srart”
Hi Marilyn, we are sorry about this situation. The publishers, Bromleigh House, are currently looking to move to printers inside the UK to prevent this from ever happening again. We are hoping for an update soon. Kind regards, Jessica.
“Always inform me that my magazine is due. Very straightforward to renew my magazine. Tells me when my subscription is going to run out in plenty of time.”
Hi, thank you for your review and feedback. We are sorry to hear that the postal services have been delayed recently. Hopefully, this was just a blip and issues will come regularly again soon. Thanks, Jessica.
Hi Daniel, there has been a delay with issue 45. It is due out tomorrow. As soon as we receive this in from suppliers we will be posting it to you. I hope this helps! Kind regards, Jessica
“The service I received with my last subscription for my grandsons magazine was below the level of previous ones. I did renew again however and so far the magazines have been arriving on time once again and have not yet had to query delivery.”
Hi Matthew, thank you for your review and feedback. I am sorry to hear that you were not satisfied with the previous subscription. We are, however, happy to hear that you renewed with us again and the service has returned to normal. If you'd like to give further feedback on this, please email me - at jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
Hi Michelle, thank you for your review. Your subscription is set to begin with the next available edition, this is due on or around the 7th of April, there may be some delays, however. Please expect this to be with you next week. Kind regards, Jessica.
“Magazine arrived in EU very quickly in weather proof packaging. I was kept up to date throughout the order-delivery process. It was my first subscription with this company and I'm happy with them. Hope they will be around for a long time.”
“I ordered a subscription of the Art of Watercolour on February 28th. The latest issue came out in March. Today is April 1st and I have not received an issue. Without the magazine in hand, this is the only rating I can give. Your prompt attention to resave this problem would be greatly appreciated.”
Hi, thanks for your review. There is a gap between issues 44 and 45. Issue 45 is now coming out on the 8th of April, rather than in March. This is why you have not received it yet. I do hope this helps! Kind regards, Jessica.
