Hi, thank you for your review and rating. We are continuously looking into how we can ensure are packaging and postage service is best suited :) - Jessica
Hi, thank you for your review. We send out dispatch emails to the email address inputted when the order has been set up. I am sorry that due to this, you could only give us 3 stars. I've now ceased any emails being sent to you. If there are any other feedback and suggestions you have so we can make this a 5* experience, please do not hesitate to contact us - enquiries@uniquemagazines.co.uk, Kind regards, Jess
“BBC Music and BBC History have suddenly got very expensive to subscribe to in Australia. Any explanation? I thisnk this will be my last years subscription.”
Hi Rob,
The prices for delivery to Australia and other places outside of Europe have always been higher - this is due to everything such as postage, sometimes VAT, packaging and other things being included in the price. I do apologize if this price is too high for you. We do completely understand if you do not renew due to the price. Thank you for the review and if there is anything we can do to improve please let us know.
Thanks again- Alex.
“When I had 2 issues missing I was refuned which was excellent.Thank you so much.I am unable to go out so your service for me is absolutely brilliant.When I have had to ring the ladies I have spoken to have been so friendly and helpful.Well dine girls keep up this excellent service 👍👍”
Hi, Thank you so much for this brilliant review. We always compensate when there are missing issues and I appreciate your understanding in regards to this. I am also so happy we have been able to help you during a challenging time, over the lockdown period. It is brilliant to hear how friendly we are whenever you need some assistance. Outstanding customer service is one of our most important goals so I am thrilled you were beyond satisfied with this! Thanks again for the amazing feedback and the encouragement regarding our service. Have a nice day and thanks again. Kind Regards, Ellie😁
Hi Sheila,
I am so happy to hear that you have not had a problem with our service and that you have renewed - we are very grateful for the 5 stars.
Thanks so much - Alex :)
“The packaging was not suitable for the type of product that I was receiving -- it caused the magazine's corners to bend and it also allowed water damage in it. I also didn't receive the correct magazine. From the listing, I was certain that I was going to receive the face magazine, but I ended up getting the bike magazine. I had ordered the bike magazine from a different website because I wanted to have both, but now I have a duplicate. And because I had ordered from a different website and it came in perfect condition, I know that it could've been packaged better.”
Hi Amy, thank you for your review. I am sorry that the magazine was received in this condition.
We endeavor to ensure our packaging is efficient as possible, we had hundreds of orders for this publication and it has been extremely rare that customers received them damaged.
Due to the damage, however, I am going to refund you for the full order.
Please accept our apologies in the meatime. Please allow 3-5 working days for this to show in your paying account. Kind regards, Jessica
“Great communication and easy to order. Unfortunately the magazine I ordered no longer being published ( Llamas). However, Unique magazines were efficient and speedily returned my subscription payment. Great service”
That is amazing! I am sorry the publication stopped printing, But I am glad we could inform you and compensate accordingly. Thanks for your comment on our service, it means so much to us. Have a nice weekend and thanks again. Kind Regards, Ellie😁
“I'm so excited to get the Lego Ninjago magazine for our 7 year old son! He got it for Christmas from the ninjas and they told him he gets it because he's a special ninja, too! It's such an awesome way to surprise a young one that believes in all of the magic of Christmas 😉🎅”
Ahh, that is such an amazing story. It is so lovely when they are young and believe, I bet it makes you so happy to see his face light up when he gets a gift from the Ninjas. I am so glad he was thrilled with his gift and thanks for taking the time to write this review. Have a lovely weekend. Thanks, Ellie😊
Hi, thank you for your review and feedback. I am sorry that you are experiencing problems. Our customer service agent, Ellie has your ticket and will get in touch to resolve this today. - Jessica
“I received the Harry Styles Yearbook magazine today which I ordered as part of a gift for my daughter, a huge Fan of Harry Styles. However, I’m really disappointed with the condition it’s arrived in. The cover is bent, scratched and overall tatty and doesn’t look like a new copy. I’ve ordered items from Unique Magazines in the past and they’ve always arrived in pristine condition.”
Hi, thank you for your review and feedback. I will email you directly today regarding this. We will request photo proof of the condition this was received in. I am sorry for all the inconvenience caused - Jess
Hi Douglas, thank you for your review. I can't see that you have contacted us regarding this, unfortunately. This is one of our publisher titles, which can take 4-6 weeks to process. Your subscription will begin with the March 2022 edition. This is due to be with you on or around the 21st of January. I apologise for any inconvenience caused, however, I hope this helps! Kind regards, Jessica.
Hi Fay, Hope your ok and thanks so much for this lovely feedback! You are more than welcome, I am so glad I could help you achieve this. Have the nicest day and thanks again for this lovely comment. Kind Regards, Ellie😊
“I ordered the magazine mid December 2021. As of yet - 8 Jan 2022 we have not received a copy.
I emailed the company & they are looking into it. Very disappointed I have paid but not received it yet. It was a Christmas present for my Dad & he has been looking forward to receiving it. .”
Hi Alison, thank you for your review and feedback. I can confirm that this is one of our publisher titles, which can take 4-6 weeks to process. We are currently looking into this for you and will get back to you as soon as the publisher has updated us. - Kind regards, Jessica
