Hi Kate, thank you for your review. Unfortunately as we are not the publisher, we can't comment on the content. However, please do give us feedback on the service as a whole :) - Kind regards, Jessica.
“Received the magazine safe and secure on the 28th of June... ordered on the 1st... Late but not due to Unique Magazines' fault as the COVID-19 situation affected the delivery to Malaysia...will purchase from here again if need be.”
“Purchased two subscriptions for magazines. When I received the first issue from both of the subscriptions, they were received damaged. Costumer service said the problem were out of their hands once they were shipped and would nothing do but to give me a refund. Had hoped to get them cheaper here than on eBay, but I was totally wrong about that.. Unfortunately. They were only shipped in a plastic bag, not even cardboard was used because that would make the shipping more expensive.. They even said they couldn’t ensure me I would receive them in perfect condition.”
Hi Nicklas, thank you for your review. I am terribly sorry that the magazines did not arrive in good condition! Unfortunately, we can not always promise that they will arrive in pristine condition - we can only promise that they are sent out in pristine condition. Due to the magazines being very light they are more susceptible to being damaged. If we were to use a different packing method, this would unfortunately bump up the costs for a subscription. We post thousands of magazines every week all over the world and we rarely get any damaged magazines - so I am very sorry that you have incurred these problems. The subscriptions have now been cancelled and refunded back to you. I can only apologise that the delivery service has failed both parties in this matter. If you have any further feedback, questions or queries - please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“The magazine arrived within the expected period, however, it was folded in half and with scratches on the side. The aim of the magazine was to offer a friend who collects magazines with covers that are important to her (Billie Eilish) it was ugly to offer the magazine with this presentation.
It is customary to buy magazines online where it usually comes wrapped in hard cardboard (like a book) or padded envelope. At Unique Magazines, it was the first time I bought it and the magazine was just wrapped in simple plastic.
PS: Although the review indicates that it is possible to upload photos, I can't find the place to upload them. However, if you want to contact me, I am available to share the photos I have.”
Hi, I am so sorry to hear this. We package the magazine's based on a few factors such as weight, cover price and location. If the magazine is larger and classed as a parcel, we send this over in a strong cardboard twist wrap packaging. Going forward, we have new strong cardboard envelopes to package all magazines, to prevent this happening. We have a very small number of customers who receive damaged magazines and I am so sorry this was damaged in transit, on the way to Portugal. You would send these images to enquiries@uniquemagazines.co.uk. I will drop you a personal email , to sort this issue and I do apologise. Thanks for letting us know. Kind Regards, Ellie :)
“Great selection of magazines and they arrived super quickly. Unfortunately there was some minor damage to one of the large format magazines and I would have expected this to be backed with cardboard to protect it.”
Hi, Really sorry to hear about the damage. The packaging all depends on factors such as location for delivery, the weight of the magazine, whether it is a larger letter or parcel, The cover price. We always send these in pristine condition and so I assume the damage was done whilst on the way to you. We can never confirm that the magazine will get there in perfect condition, due to it being moved around within the postal services. We recently got some new stronger envelopes, for certain magazines which will be used in future. I am so sorry about this and if you would like to possibly get a replacement issued, if it is unreadable, please email me on; ellie.purvis@uniquemagazines.co.uk. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
“Good price and super quick delivery! Magazine came well packaged. I ordered the June issue of the Rolling Stone and Unique Magazines was the only shop that had stock at the time. Customer Services were also quick to reply to one of my queries and very helpful. Can definitely recommend!”
“My grandson finds the magazine very informative and interesting , it had been a very good christmas/birthday present for him . Thanking you . PS His dad has enjoyed reading it as well !”
