“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”
“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine.
I hope this is useful input.”
Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)
Hi, I am really sorry to hear this. At the moment, there are a few American publications which are not coming into the UK, or arriving in limited supply. This is unfortunately, out of our control and we are getting updates as often as possible as to when this will continue as expected. Issue dates are often pushed back, indicating due to current circumstances, they are not coming into the UK. If you are not happy to wait, please email me on; ellie.purvis@uniquemagazines.co.uk and I can sort a credit or refund. Hope this is ok and I apologise for any inconvenience caused. Kind Regards, Ellie :)
“The one off order has still not be received so I can't give a constructive review yet.
In fairness I have been informed that there is a problem in your supply from the publishers which I accept is beyond your control.”
Hi, I am so sorry about this. As you are aware, there has been some issues in supplying this direct and we are working hard to stock the correct amount of copies for all customers. We can offer a refund or credit at anytime you request, as we would hate to keep you waiting for the next issue if you do not wish too. We have had confirmation that we will get the correct amount of copies for the next issue and so we should definitely be able to provide our customers with this, as per ordered. I am really sorry for any inconvenience and if you need anything further, please email me directly; ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)
Hi, I am so sorry to hear this. We dispatched this on the 9th of July 2021 for you , via international, priority air mail. We ask to allow no more than 30 days for delivery and so this should have arrived. I have emailed you directly , to sort this and ensure we get a replacement issued or a refund. Thanks a lot. Kind Regards, Ellie :)
Hi Kate, thank you for your review. Unfortunately as we are not the publisher, we can't comment on the content. However, please do give us feedback on the service as a whole :) - Kind regards, Jessica.
“Purchased two subscriptions for magazines. When I received the first issue from both of the subscriptions, they were received damaged. Costumer service said the problem were out of their hands once they were shipped and would nothing do but to give me a refund. Had hoped to get them cheaper here than on eBay, but I was totally wrong about that.. Unfortunately. They were only shipped in a plastic bag, not even cardboard was used because that would make the shipping more expensive.. They even said they couldn’t ensure me I would receive them in perfect condition.”
Hi Nicklas, thank you for your review. I am terribly sorry that the magazines did not arrive in good condition! Unfortunately, we can not always promise that they will arrive in pristine condition - we can only promise that they are sent out in pristine condition. Due to the magazines being very light they are more susceptible to being damaged. If we were to use a different packing method, this would unfortunately bump up the costs for a subscription. We post thousands of magazines every week all over the world and we rarely get any damaged magazines - so I am very sorry that you have incurred these problems. The subscriptions have now been cancelled and refunded back to you. I can only apologise that the delivery service has failed both parties in this matter. If you have any further feedback, questions or queries - please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“Why does it take so long to process and get the subscription up and running?
This is my review as the magazine has not yet been received by the recipient”
Hi, This particular order is through publisher's and so we must send this off to them, to allow them time to process it and set a certain start date, usually for the next issue available. I have emailed publisher's to get this date, and will get back to you asap with this information. I really hope this is ok and thanks for your patience. Kind Regards, Ellie :)
“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”
Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !
Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.
Hi, I am so sorry to hear this. It seems this payment was done online and selected to begin with the June-July issue, which we recently had in. I am going to investigate this a little further and please expect a personal email regarding this, in the next hour. Thanks a lot for your patience and understanding. Kind Regards, Ellie :)
“I ordered quiltmanua 143 at the beginning of May. I have still not received it and have rung twice, spoke to a girl who had no idea what I was talking about. Dreadful service”
Hi, Sorry to hear this! I can see your order and confirm you ordered issue 143, which was due the 4th of June 2021. This is most likely on the way to us from suppliers however, I have checked in with them regardless, to ensure this is the case. I will drop you a personal email to confirm this and thanks for your patience. Have a lovely day, Ellie :)
Hi, Thanks for the feedback which is positive, but I can see you have only gave us 1 star? Is there anyway we can improve the service? Please let us know and thanks again, Ellie :)
“I think it is a shame that your system hadn’t registered that although I have paid for a magazine, the payment was for a magazine which was sold out (although this was not shown on the advert for the magazine) and I have yet to receive any magazine from you. I am sorry to have to say that I think you have made three errors.”
Hi, I am really sorry to hear this. We have been able to offer the next issue, a refund or a credit applied to your account. I see you chose the next issue and so we will ensure to provide this to you. I am really sorry that there was not enough stock to provide your order and this is a rare occurrence. Please do let me know if you need anything via my direct email; ellie.purvis@uniquemagazines.co.uk. Have a lovely day, Ellie :)
Hi, I am sorry to hear this. This was dispatched on the 26th of April 2021 and it should have been with you no later than today. I have dropped you a personal email to find out how you would like us to compensate and I do hope this is ok. I apologise for any inconvenience caused. Kind Regards, Ellie
Hi, Thanks for the review. I see you have given us only 1 star, is there any way we can improve? If so please let me know ;ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)
“My daughter really wanted a Marvel comic subscription for her 12th birthday. I ordered 12 months worth of comics a few weeks before her birthday in the hope that I could give her the first comic on the day. Nothing arrived, then a couple of weeks later I received an email cancelling the subscription. I had to actually request a refund of the £75 spent and still haven’t received it in my bank account. Very poor service. My daughter was very upset and I am still out of pocket!”
Hi, sorry to hear this. Unfortunately, this particular magazines has ceased publication and this is a decision made by publishers, which is out of our control. We have credited you the £75.00 and to request the refund, please follow the instructions on the email sent including your credit. If you have already done this, my apologies as it is a new system and we are working on any errors. I have passed this information onto my manager and your refund will be processed in 7-10 working days. I apologise for any inconvenience caused. Thanks, Ellie :)
“Despite ordering and paying for 3 months of thatslife crime scene magazine in April reafy to get the May edition. I have received nothing. Money gone from my bank not happy, disgraceful service.”
Hi, sorry to hear this. The May edition of That's Life Crime Scene is due on the 15th of May 2021. This issue will be sent for you on or around this date and please allow a maximum of 14 days for delivery, although it is usually a lot quicker. I hope this is ok and if you need anything else, please contact my direct email; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise again. Thanks, Ellie
Hi, Sorry to hear this. This is a publisher order and so please do bare in mind they can take a maximum of 4-6 weeks to kick in. I have checked in with publishers and can confirm this will begin with the June 2021 issue, which will be with you no later than the 19th of May 2021, which is the official on sale date of the magazine. I do hope this is ok and if you need anything else, please do email me at; ellie.purvis@uniquemagazines.co.uk. Thanks for your patience, Ellie :)
