“Excellent service.
Speedy and accurate international delivery.
5 stars but don't seem to be able to click on the rating here.
Well done and keep up the good work!!”
Thanks so much for this lovely review. I am thrilled the delivery to Europe was speedy and the service you got was excellent from us. This is really important for us to achieve so thanks for recognising our efforts in providing people with their favourite magazines, straight to their door. Many Thanks, Ellie😊
This is perfect! I am glad you found the process of ordering and receiving magazines pretty easy. Thanks for this as it means a lot to hear customers feedback. Many Thanks, Ellie😊
This is such a great choice of publication with some amazing mini figures and collectables! I am so glad they love receiving these each month, I am sure it brings them great joy! Thanks for letting us know and leaving your feedback. Thanks , Ellie😊
Hi, Thanks for your order to country living modern rustic. It seems you have ordered a 2 issue sub and this has not begun yet. We have no control over the content of magazine as we are not publishers. This review is mainly for our service on a sub rather than the content of the magazine. Thanks for the 3 stars. If you need anything regarding your email feel free to email me on ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
Thanks for your review and order to Lego Explorer magazine. I hope you understand as we are not publisher, we have no ability to give magazines at a discounted price. We must get the magazines from a supplier, which costs and then generate a cost of everything based on the cover price which is often ranging between £4.99-£6.99 for this magazine. We then use this and the weight of the magazine to work out postage, Then add packaging and taking into consideration the fact we have to make profit as a business. Royal Mail has also increased there pricing of sending magazines which we have had to make changes for. If you go to the shop and get a magazine you will get it for the cover price and if you get it from publishers, you may also get this for the cover price as it is coming straight from their printers.
Furthermore, When we have promotional offers on magazines it will show on our site. Unfortunately, at the moment loyal discount is not something we can offer as because we are a small business, we must ensure all costs are covered effectively. This would be great for the future but something we cannot offer right now.
Thanks for renewing and hope this clears things up for you.
Many Thanks, Ellie😀
Hi, We have not been able to provide the product yet as there were problems getting it from suppliers. We have been chasing this continuously but if we do not get the stock of an issue, We cannot provide it. I have sent an email directly to you but please be assured we are getting the magazine from another supplier now. This will come in with the next SPRING issue.
It seems the original supplier just did not mention that they no longer stocked it or provided it meaning we were unaware until we chased it.
I am glad our contact has been good but can only apologise for the service. The problem with this was getting stock from suppliers which is now sorted going forward. We have worked really hard to resolve this for you.
Thanks, Ellie :)
Hi, Sorry to hear this. The first issue of this was dispatched on the 14th of December 2022. We dispatched it from our end via priority air mail and clearly state on the email of dispatch that we only ask customers in Europe to allow 15 days for delivery before getting in touch for a replacement/extension. During the time period your magazine was sent, there were postal strikes in the UK causing delays which is not ideal.
I have emailed you to sort a resolution and confirm the delivery address so we can ensure the sub runs as it should.
Please do be assured we pride ourselves in providing customers with the service they pay for. When things like this happen, It upsets us too as all we want us for our customers to be happy! I hope the email I have sent can help resolve things. Many Thanks, Ellie :)
We love that our magazines can bring happiness to our customers! It is lovely to hear it arrived promptly too. Thanks for this, It means a lot to us. You enjoy your week. Many Thanks, Ellie😀
“I don't normally write reviews, I just click the star rating but this company deserves my time on writing about them.
This is a very personable company and pro-active. Delivery is always on time, even through the postal strike (email was sent to advise that there may be delays.
On a personal note - I had made a mistake and ordered 2 subscriptions the same and hadn't realised. The company called me to ask if it was a mistake and when I advised that yes it was, they suggested moving my subscription to the next issue which was perfect .
I doubt that many companies would do the same
Thank you Unique Magazines
Donna”
Hi Donna!
This review is outstanding. Thankyou for taking the time to write this, due to the amazing service you did receive from us.
We always make a active effort to create relationships with customers. This is too ensure the trust for us to provide a service is there and they feel happy to come to us with any problems or questions.
I am so glad we could call and help resolve the situation/error! This happens at times and we always work to ensure customers get a positive outcome.
Thanks again for writing about your experiences with us. This helps our small team always feel motivated and ready to provide an outstanding service.
Many Thanks, Ellie 😊
This is perfect! Thanks for your comment on our efficiency in dispatching magazines and the customer service we have also provided. This means a lot to us, So a massive thankyou. Kind Regards, Ellie😊
Thankyou! I am so glad our customer service and delivery of magazines has been exactly what you wanted. Thanks for leaving your feedback and review. Many Thanks, Ellie😊
This is so kind. This means an awful lot to our small but hard working team! Thanks for leaving us this review and rating out service and your experience with us so highly. Thanks a lot, Ellie😊
“Unique Magazines offer a great product. Have been subscribing to WWE Kids Magazine for two years now and plan on renewing once the current subscription ends. Very happy with the customer service also.”
Thanks for your regular custom with us and letting us know how our service positively impacts you! Thanks for your comment on our customer service as this is a fundamental part of our job that we strive to do better in constantly. Thanks for this! Kind Regards, Ellie :)
I am so glad you found a magazine you can focus on! There is truly a magazine for everyone and I am thrilled you have found yours. Thanks for your comment on our business and that you have always felt satisfied when dealing with us at Unique Magazines. Many Thanks, Ellie 😊
