“I wanted a relax with art diary 2022. It was late being printed and after some phoning round to different numbers was told that I would be phoned back when it was available. I did get a phone call back and ordered and paid for my diary but was sent a colouring book instead. I do have to say in their favour that when I phoned and complained I was sent out a diary very quickly. I nearly gave a good rating but the mistake should not have happened so sorry, not quite good enough this year.”
Hi, I am sorry about this! It was simply a human error, which we wish never happened, but I am glad we could rectify this and provide you with the correct magazine as soon as possible. It would have been a packing error that rarely happens but when it does, we ensure to sort it as a priority. Thanks for giving us both the positive's and the challenge you faced, so we know how to improve. Have the nicest week and thanks, Ellie :)
“i waited for my son to receive this magazine but is very happy with it. i am very pleased that you have the magazine available please keep going thank you i forgot how i found you so maybe a wider range of advertisement of your line.”
“My Harry Styles magazine arrived quickly and in perfect condition! The only issue was that when I placed my order the website crashed, my money was deducted from my bank but I received no confirmation/order number etc and the website kept asking me to pay again. I had to email customer service (which were lovely) to “prove” that my payment was taken and they had to “confirm” my order that way otherwise if I hadn’t reached out they wouldn’t have sent my order! This was apparently due to the high number of customers purchasing at that time which is understandable but a little inconvenient as i had to go through the hassle of “proving” that I actually placed an order t get it sent to me.”
Hi, Thanks so much for this review! So thrilled you got the magazine in perfect condition and it was a quick process.
I completely understand this inconvenience when it came to the payment. We had an unusual amount of traffic on the site, at the time of this magazine's release and we were not the only online newsagent who experienced this, as you can imagine!
We had to ask for proof as part of policies, as there was no confirmation. This was also to help us locate the order on the busy system and ensure we can provide you with the product.
I do understand though and thanks for feeding this back.
Thanks, Ellie😊
So glad your order got there in time for Christmas and you found the system super easy to use. Thanks for taking the time to write this review, it does mean a lot to us. Have the nicest day and rest of your week. Thanks, Ellie😊
Hello, Great! We aim for positive service along with some great communication. This can help, as you have mentioned, ensuring nobody forgets about their favorite magazine being delivered! Thanks for the feedback, it means so much to our team. Thanks, Ellie😀
“customer service is top!
as for the price, we receive very often interesting promotion.
When we know the problems due to the covid, I am surprised that my magazine arrive almost always in time.
thank you to Unique magazines!!”
Hi, This is so brilliant to hear! We are super happy you are satisfied overall and your experiences with us are positive. I am so grateful for your fab review. Kindest Regards, Ellie😊
Hi, This is so brilliant to hear. Glad that everything worked out as expected, especially as it was being delivered to Europe. Thanks for taking the time to write us a review. Kindest Regards, Ellie😀
“Have just started having a magazine delivered (2nd issue was due) and they are already claiming that they have sent 4 issues (via email). Am hoping that having a subscription doesn’t mean I’m going to be ripped off but doesn’t bode well.
Alison Mitchard”
Hi, So far two physical copies of the magazine have indeed been sent to you. Despite this, they are both special editions including double the content and they are double the cost per issue. This means rather than scanning out as one issue each, they scan out as two, As it is two magazines packed into one amazing issue! They often do this over Christmas, so issues arrive with no disruption before the Christmas post gets hectic. This will continue as normal from the next issue which is due this week. You will not be ripped off at all. Hope this helps and thanks very much. Kind Regards, Ellie😊
Hi, We do have over 3000 to choose from and we ship worldwide. I am so glad we could help you get a hold of the magazine you wanted due to this and we are super grateful for the positive feedback. Have a nice week. Thanks again, Ellie😀
“Although I didn't receive tracking due the way it was shipped, my magazine arrived to the US in PERFECT condition. Unique meticulously packed it in a box that kept the magazine safe on the long journey. Customer service was excellent with communication. Shout out to Ellie✌🏻 Will definitely order from Unique again. Thank you so much. Happy Holidays and New Year!!! Stay well everyone💗”
Hi Jess, Lovely to speak with you again and I hope you had the best Christmas and new year! I am soo happy your issue got to the USA in perfect condition, this is just fab! Thanks so much for mentioning me in your review, I am glad the quick and easy communication made your order process that little bit easier! Thanks for considering to re-order with us in the future, we are grateful for this feedback. Have the best week. Thanks, Ellie😊
“I had no idea what wrestling magazine my grandson was interested in but the team at Unique Magazines were brilliant in putting me in the right direction. They were helpful and friendly on the phone and have always given me good information and done what they said they would do. I highly recommend them.”
Hi, We are so grateful for this kind review. We always strive to help customers get the perfect product, especially when it comes to providing gifts for their family or friends. I am thrilled we could be so helpful throughout the process and help you choose something your Grandson would love! Thanks again for this and for recommending us to others, It means so much. Kind Regards, Ellie😀
“This company made an exception for us because we were in the USA and their product was limited. We could no longer get the product in the USA, so we were so glad they allowed us to purchase it from them. They shipped priority air mail and it got to us in 7 days - remarkable. We thank the company so much for their service and rapid mailing.”
Hi, Wow I am so happy we could sort this for you. This is a beautiful journal and it is a must-have for 2022, so I am thrilled you could get a hold of it and so quickly too! Thanks so much for taking the time to write this review, it really makes a difference. Have the nicest day and Christmas and thanks once again. Kind Regards, Ellie😀
Hi, We agree! The dazed Winter issue was super popular so I am thrilled you managed to get your hands on it! Thanks so much for the review and 5 stars. Have an amazing Christmas. Kindest Regards, Ellie😀
“Speedy delivery from UK to USA is the first plus then quality of paper is the second. If you are doing the master sudoku puzzles you need to be able to erase before the final number is chosen, full marks for paper quality. Thirdly size matters! Fits very well in purse, backpack or briefcase, clip your pencil on and you’ll be good to go.”
Hi, Sounds perfect to me! Thanks for informing us of what it is you love about the sub and of course for rating us an amazing 5 stars! Have a lovely day and thanks again for this. Kind Regards, Ellie😀
Hi Clara,
I am very pleased that you are happy with our service and your issues have arrived with you with no problems. Thank you for the great review and the 5 stars.
Thanks so much - Alex
“I was so excited to receive my first copy of V magazine as it was the Madonna cover. I loved the stories and the size,beautiful. Customer service was great and delivery was quicker than what I thought. Will definitely buy another copy in the future. 😊”
Hi Jackie,
I am so pleased that you are happy with our service and your issue got to you with no problem. Thank you so much for the wonderful review and the 5 stars.
- Alex
