“I was really pleased with getting my TV magazine every week but was really upset that I was sent the English edition when my address is in north east Scotland so a lot of the guide was wrong.”
Hi, thank you for your review and feedback. I can confirm that we only do one region of What's on TV which is the England region. I apologise that this wasn't specified clearly on the website! I have updated this now on our website. Kind regards, Jessica.
Hi, thank you for your review and feedback! I am so pleased to hear that your grandson is enjoying his magazines! Please let us know what we could do to obtain a 5 star rating next time! :) - Jess
Hi there,
Thank you for the kind words and I ma very pleased that you are happy with our service and you have not experience any problems with it. Thanks for the 5 stars.
- Alex :)
Hi Hilary,
Thank you so much for this lovely review and we are so pleased that we have helped you and made it essier going through that tough time. We really appreciate this and the 5 stars.
- Alex !
“Poor customer service, person I spoke to didn’t seem interested in my order ,sent my wrong details of out stock Lego Ninjago magazine when it was issue 86 I wanted, it’s 2 time this has happened”
Hi Steve, thank you for your review. I am terribly sorry for all the inconvenience caused. You are a valued customer of ours. We value your feedback. Our customer service is extremely important to us and we are so sorry that this time, it was not at the usual standard. Your experience with this order has been forwarded to our manager who will be in contact regarding this. - Kind regards, Jessica.
“Take a Break Pets is a brilliant magazine. It has heartwarming stories and is full of photos and advice. I can`t find any fault and it was delivered promptly and good value for money.”
Hi, thank you for your review and feedback. We are so pleased that you enjoyed this order! Please let us know what we could do to obtain a 5-star rating! jessica.austin@uniquemagazines.co.uk - Jessica
Hi Janet,
We are so pleased that you are happy and satisfied with our service. We always want to cater to our customer's needs so having more than one option for the length of a subscription or the offer for one single issue can be very helpful. Thank you for the 5 stars!
- Alex:)
Hi Candida,
That is amazing, I am so pleased that this has arrived with you promptly and in a good time. I am happy that we have satisfied you as a customer of our service. Thanks for the 5 stars!
- Alex
“I gave that score because they are good value and deliver on time. Some of these magazines are difficult to find in newsagents and it is great to be able to still get a favourite one online.”
Hi Jane,
Thank you so much for this review and this rating we appreciate this. We are pleased that you enjoy the variety of our magazines. Thanks for the 4 stars!
- Alex:)
Hi Amy,
Thank you for this review and the rating, we appreciate it. I understand the prices can be a bit high but everything is included in this price such as postage and packaging, everything that needs to be paid is in this price. Deliveries to the US can take a while be we always want these to arrive promptly, we send everything overseas priority air mail to try and get these to customers quickly.
- Alex
Hi Karen,
Thank you so much for this great review and the 5 stars. We are so pleased that you enjoy our service so much and you think that our selection is very useful and we can provide for everyone's likes.
- Alex:)
Hi Peter,
I am sorry that you have been made to pay customs for this magazine. You should not have been made to pay for this. With magazines going to Sweden we state the IOSS number twice on the front of the label to prove that all fees have been paid. Again I am sorry that this took a while to get to you and you had to pay customs.
- Alex:)
“Renewed my item on-line for the umpteenth year with no problem. Sadly I am still awaiting e-mail confirmation of this renewal as promised, although I can see the subscription payment has been completed.”
Hi there,
I can see here that your renewal has gone through and is all complete. I will send your order confirmation email again but if you still don't receive this please give us an email at enquries@uniquemagazines.co.uk and we can see if we can amend your email or get a confirmation letter sent out to you.
- Alex:)
