Hi, We are not the producer's of this magazine and unfortunately, have little control over the contents. I appreciate the feedback regardless and if you need anything else, do let us know. Many Thanks, Ellie :)
Morning! I am so happy to hear this delivery was super speedy! We also aim for a friendly, reliable service and I am glad we have achieved this! Thanks for this feedback, Ellie :)
“Bought a three magazine subscription to Monocle as it was marginally cheaper than direct from the publisher. However, the magazines are not sufficiently well packed to withstand the Mail system and two of the three arrived damaged so far. Unique did replace the first one, and bubble wrapped it - it did arrive in marginally better shape, however, it needs rigid packaging. Will not be renewing sadly - will buy direct in future”
Hi, I am so sorry to hear this. We choose this packaging based on a few different factors. This is all based on the weight of the magazine, cover price and location that it may be going, to ensure the magazine can withstand all the moving around, without much damage being caused. We rarely experience many customer order's being damaged so I am so sorry to hear this was the case for yourself. I am glad the resend arrived in slightly better shape than before. I can confirm gladly, moving forward that we will be packing these in stronger, cardboard envelopes to prevent damage. We always send them in almost perfect condition so hopefully this stronger packaging, will prevent this damage going forward! Thanks so much for this review and have a lovely week! Kindest Regards, Ellie :)
We are so glad you love Everyday Sudoku! It is a popular magazine and I understand why. I am so glad it is delivered on time and the service has met or even exceeded expectations. Thanks a lot for the feedback and enjoy your day. Kind Regards, Ellie :)
Morning, Thanks for this! I am so glad your TV magazines arrive on time, as we know they are time sensitive and important to our buyers. They are dispatched 1st class for everyone and so it is lovely to hear they arrive as they should. Thanks for rating our service and have the best day! Ellie :)
Good Morning, Thanks for this ! We always aim to keep customers in the loop about their order, without pressuring them to renew. I am so glad you are happy that we keep you updated, as often as possible. Have a great week, Ellie :)
Hi, This is great! I am glad this is delivered well and you are happy with our service, giving us 5 stars! Enjoy your world soccer magazine and the rest of your week. Many Thanks, Ellie :)
“Two improvements I would love you to make:-
1. Send confirmation on the exact date the first issue of a subscription will be sent.
2. Send your customers a reminder when the subscription they paid for is due to run out 1 month before it's due to end.
Currently it's a bit irritating you don't do 1 and 2 and I would have scored you 5 if you did. I paid for a subscription and I have no idea when the first issue will be sent - not good.
Thanks.”
Hi, Thanks for these improvements. We do send an order confirmation however, when the order is through publisher's we cannot give an exact start date. This is because we must send this to publisher's and allow them to process it before we can find an exact start issue for the order. We do send reminder's via the address label and via email, to tell you how many issues are left if the subscription is placed and dispatched by us. This particular order for you is by publisher's and so they dispatch it in this case. This means, it can depend on their service and whether they include reminder's for renewal's etc. I have emailed the publishing company to get the start date and I hope this is ok. I will get back to you via email regarding this, when I have the start date. Many Thanks, Ellie :)
Hi, Fantastic, thanks for the review. I am thrilled to hear this is quick service and you enjoy ordering through us, as a multiple buyer. Enjoy your magazines and have a fab week. Thanks, Ellie :)
“Why does it take so long to process and get the subscription up and running?
This is my review as the magazine has not yet been received by the recipient”
Hi, This particular order is through publisher's and so we must send this off to them, to allow them time to process it and set a certain start date, usually for the next issue available. I have emailed publisher's to get this date, and will get back to you asap with this information. I really hope this is ok and thanks for your patience. Kind Regards, Ellie :)
“I have not got any problems with the service. Have you thought about using paper envelopes that can be recycled, rather than the plastic bag? It would be better for the environment.”
Hi, Thanks for the feedback. Plastic packaging is used to ensure it is protected for things such as water damage whilst in transit, as paper can easily be ripped or torn. We have thought to use biodegradable packaging and it is something we may look into, in the future. We appreciate the feedback, as this helps us to create a better service, which is also as a result , better for the environment as you have mentioned! Thanks again, Ellie :)
Hi, Thanks a lot! We are so happy you enjoy the service and the magazines include speedy delivery. It is lovely to hear you trust our service and would definitely order again! Thanks again and enjoy your day. Kind Regards, Ellie :)
“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”
Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !
