Your very welcome and thank you for your custom and time spent leaving a review. This is really important to us and means a lot to our small team. Many Thanks, Ellie😊
Perfect! Thanks for the comment on our service and 5 stars for it. I am thrilled they arrive in a timely manner as this is really important to us. Thanks for leaving your feedback and have a great week! Many Thanks, Ellie :)
“I very much regret an it angers me to never have received the ordered sudoku booklet.
EriS
I forbid you to use my full name or / and address if you publish this note!
9.01.23”
This was sent on the 9th of December 2022 via priority air mail to the address you entered online. I am sorry this has still not arrived. There were postal strikes the time which it was sent in the UK causing delays. I am sorry about this but we did send it from our end. I have emailed you too offer the new issue as replacement or a refund. I will do this on private email so you can also confirm your delivery address there.
Hope this is ok and look forward to hearing from you. Thanks, Ellie😊
“I purchased a subscription to the Pokemon magazine as a Christmas for my grandson. The first issue has arrived safely and on time.
The online subscription process was straightforward.”
This is brilliant! I am glad the christmas gift arrived safely and in good timing. I am thrilled it was an easy order too so thanks for that. Many Thanks, Ellie :)
“We have never received the Xmas edition of radio times. We realise the problems in the UK with post at the moment. We have not received several Xmas cards that we would have normally expected.
The Colossus magazine arrived about 27 th december”
We did send it from our end and unfortunately, have no control over postal strikes if we are sending them from our end. We can however, compensate if issues are not received as the order is through us and it is our responsibility to help. We sent it via priority air mail and I am sorry it has not arrived. Would you like a refund for this as it never arrived? I have emailed you too arrange this. Thanks, Ellie :)
“quick service from unique magazines but unfortunately due to royal mail postal strikes still have not received any issues, I have been in touch by phone and the customer service will add on issues at the end of my subscription to make for this”
Thanks for your comment on our great service and realisation that despite the mailing difficulties out of our control, We can compensate for our customers to create a great experience for them. Thanks for leaving this feedback it means a lot to us! Kind Regards, Ellie😊
Unfortunately at this time we can only offer the England edition. My apologies that this is not something we can get from suppliers and offer to customers, as I know it may have caused some inconvenience. Thanks a lot, Ellie😊
This is super sweet thankyou! We really do try to be as helpful as possible to help customers have a great experience with us. I am also glad you find it easy to order, This means so much to us. Thanks for taking the time to leave feedback and a 5 star review. Thanks a lot, Ellie😊
Thanks for this! I am super thrilled we could provide a good service with fast delivery! This means a lot to us. Thanks and have a nice week. Many Thanks, Ellie😊
“I purchased a gift subscription for my grandson. I live in the US and he in the UK. The software set up to purchase a gift and bill to a US address then deliver to a UK address was incredibly easy. I mention this as I've struggled with other services in the past. Additionally, Unique was very timely in getting the 1st issue out and is really great about letting me know when each magazine is being dispatched. Couldn't ask for better. I will continue to use them in the future!”
Hi, Thanks for this! One of the things we pride ourselves in is the fact we can allow customers to send good gifts, to family and friends, regardless of the distance. I am so glad we could create a good service after a few failed attempts with other companies. I am thrilled the time it was sent and arrived in was positive and we can keep you informed at all times. We do like to keep customers up to date. Thanks for being so kind about our business, This means a lot to our small, Hard working team. Thanks again, Ellie😊
Thanks for this lovely review. I can see you may have accidently but 1 star out of 5 but the comment you have made is enough to know your satisfied with the service we provide. Thanks for your kindness. Thanks, Ellie😊
Hi, So sorry to hear this! You ordered the FEB 23 issue which was due the 6th of Jan however, was closed for change. This is on the way to us and will most likely arrive in our warehouse Monday and go out then for you 1st class. It will then take no longer than 7 working days from there.
You will receive a dispatch email when this has left us.
Thanks for your patience. Kind Regards, Ellie :)
This is amazing! Thankyou. I am super thrilled we could offer good customer service and help, As well as the item being delivered perfectly. This is all really important to us so a massive thanks. Kind Regards, Ellie😊
It is great when you find a gift to suit someone perfectly and it makes it that much easier when it is delivered consistently. We love that we can connect families who live far apart through the special gift of a magazine subscription! Thanks for leaving your lovely feedback. Thanks, Ellie😊
Thanks for your continued patience! I am so sorry but we must ask customers to allow a maximum time scale overseas of 30 days. We send all magazines to rest of world via priority air mail though, Which is the fastest service available. If they do not arrive in this time, We compensate and ensure it is accounted for. Thanks for allowing this time as it means a lot to us. Thanks also for the 5 stars! Thanks, Ellie
“Will soon be contacting police to stop this scam. Unique have taken my payment, announced that they do not have the ordered magazines after all, but have not returned my money - even after I “applied” for a refund.”
I would like to assure you we are not at all a scam. Since we get magazines from supplier and don't work with publishers, it is difficult to know exactly when magazines will not be published and therefore available to provide to our loyal customers. Despite this after looking into it and realising that we cannot offer this particular one, we applied a credit to your account. I can only apologise that we weren't informed you wished for a refund, as this may be a system error which I have passed onto my manager, if you followed the steps to do this correctly. I have returned the full amount to your account today and please allow 3-5 working days for it to show up in your account.
If you had of contacted us to let us know no refund was applied yet, I would of ensured to action this almost instantly, Like I have now. Thanks for your understanding and if you need anything else feel free to give us a call where we would love to help on 0191 270 2800. Thanks a lot, Ellie :)
Hi, I am sorry for the delivery time. Despite this, on our confirmation mail we do inform customers delivery to overseas addressed can take this maximum time scale of 30 days via priority air mail. I am glad however, that he was pleased with the magazine! Thanks for letting us know. Thanks, Ellie 😊
