I am super happy to hear this! Thankyou for continuing to use us and for appreciating our support! This is much appreciated so thanks for leaving your feedback. Thanks, Ellie😁
“Took out a subscription to TV magazine only to find out it didn't cover Scotland so cancelled subscription, my request for a refund took a bit longer than usual due to the person dealing with it not putting my request through so will not be taking out any further subscriptions with this company.”
My apologies for this. My colleague Jessica no longer works here and the likelihood is in the effort to catch up with everything before leaving, the refund was missed which I have already apologised for. I picked this up and refunded you on the 21.11.22.
In regards to it not covering Scotland this is something we advise checking in before ordering. We are not publishers and have no control over content so in regards to the areas it covers, its best to always check in with us before placing the order.
Sorry if this caused any inconvenience but we did everything from our end to resolve your issue. Thanks a lot, Ellie :)
This is so amazing to hear! I am happy that you are a repeating customer as this means a lot to our business. We always aim for customer service available at all times so I am thrilled that we have been able to help you when it was needed. Thanks a lot for taking the time to leave your feedback! Kind Regards, Ellie😊
I am super thrilled our customer service has been great and our service of delivery outstanding. Thanks a lot for leaving this feedback. Thanks again, Ellie :)
“A thing to improve is the package. A thin transparent plastic bag is not enough protection for a shipment outside UK. The magazine arrived slightly damaged. Otherwise the service was correct.”
Hi, So sorry to hear this. The weight of the magazine determines the way its packaged. If it is heavy enough, a twist wrap box is used for the protection of it. I am so sorry this arrived slightly damaged and if you would like to send us some images of this please do so, so we can possibly improve our service. I am glad the service was good and I am sorry for the damage overseas but hope you understand we do include on the label that should not be bent but is obviously disregarded during the postal system, due to the volume of mail. Thanks a lot , Ellie😊
I am super happy to hear this! I am glad we could help you provide a gift from you too your grandchildren in Vienna. It is nice to know we could be apart of this. Thanks so much for the feedback, it means a lot to us. Thanks, Ellie😊
This is so amazing to hear! I am thrilled that not only do they arrive on time, but also undamaged and in good condition. I am glad we can also help whenever it is needed, as we aim to always have someone in a position to answer questions from our customers. Hope you enjoy your magazines and thanks again. Kind Regards, Ellie :)
Amazing! I am glad you are happy with our service and pricing as a new subscriber. I am glad that not many problems have been experienced as this is really important to us, but if for any reasons delays do become present during the strike periods, let us know so we can compensate accordingly. Thanks a lot, Ellie😊
This is amazing! Glad that even during the difficult strikes we are experiencing, That we could offer good, efficient service. This is really important to us and we are working super hard from our end to ensure customers get their magazines on time. Thanks a lot for this. Kind Regards, Ellie :)
I am glad we have enough magazines to chose from, A great service and you find our products and service good value for money. This means so much to us. Thanks a lot for taking the time to review. Thanks, Ellie😊
“As always Unique magazines come up trumps and deliver! I have used their services repeatedly as I live in Oman and getting specialist magazines here is incredibly difficult.”
I am super happy to hear this! I am thrilled we could help get your specialist magazine fix, from us all the way to you in Oman. This means so much to us so thanks a lot! Kind Regards, Ellie😊
Hi, I am so happy to hear this! This is such a brilliantly published magazine with so many amazing insights! Glad you enjoyed it and if there is anything we can do to achieve 5 stars do let us know! Thanks a lot for the feedback. Thanks a lot, Ellie :)
“My father discovered the fun UK children's magazines on a trip to Scotland three years ago. With the pandemic and our inability to return to visit family and friends over there, I've ordered the magazines several times for my children as birthday and Christmas presents. Unique Magazines has been reliable in their inventory and shipping. What a find!”
That is so brilliant! I am sorry you were not able to visit during that period but I am glad we could create a sense of nostalgia through these amazing comics we offer! I am super happy we were able to provide enough stock and quick shipping as this is important to us. Thanks so much, Ellie :)
Hi, Thanks so much for this it means a lot to us here at Unique Magazines. Have a nice week and thanks for this review, we are beyond grateful. Thanks, Ellie :)
That is amazing and thanks for understanding this is out of our control! If issues are ever late due to the strikes please let us know so we can extend it accordingly. I am so glad this usually arrives on time though! Thanks a lot, Ellie😊
Thanks for understanding that this is out of our control. The postal strikes are effecting postal services everywhere and I am so sorry for this. I can confirm we are doing everything as usual from our end to ensure the service is efficient but due to the delays in the post, it is causing disruption. I have extended your sub by an issue to compensate.
This week we were also able to send the copies a day earlier 1st class to ensure delivery.
Thanks a lot for the 5 stars and the understanding from you.
Kind Regards, Ellie :)
“Got the end of the year annual Harry Styles Magazine that came with posters and a calendar for my daughter for Christmas. I'm on the west coast of USA and it was an easy process from start to finish. It only took a couple of weeks to get her and arrived safe and undamaged.”
This is so brilliant! I am super happy you were able to get it for her as a gift, it means a lot that the magazines we provide can make someone smile! I am also happy the process was straight forward and thanks for leaving your feedback, it means a lot. Kind Regards, Ellie😊
