Hi Sorry to hear this! We sent your latest issue on the 12th of December 2022. We usually only ask customers to allow 8 working days at most for 2nd class post but due to current strikes, longer wait times are advised unfortunately.
Since you made your renewal in November, We could only send the latest issue in stock which was December.
I have emailed you too see if you'd prefer a resend or an extension of this missing issue.
Please do understand the strikes are out of our control at this time and we are doing everything to ensure customers get the service they wish for.
Thanks for your understanding, Ellie :)
Magazines are great gifts as they are packed full of content which matches peoples personality and interests! I am super happy they arrived promptly and you were happy with the communication we offered throughout the process. This is really important to us so thanks a lot! Kind Regards, Ellie😊
I am thrilled to hear this! It is good to have something too look forward too coming through the door each month and the challenging content in Sudoku Grand Masters is a great one to challenge yourself! Thanks for leaving your feedback as this means a lot to us. Many Thanks, Ellie😊
“Fantastic service over the last 8 years...never had a problem and the Daphnes Diary magazine i subscript to is absolutely beautiful and something to treasure and look forward to!”
Thankyou for being a subscriber for 8 years. This is so amazing to hear so a massive thankyou for your loyal custom throughout the years. Daphne's Diary is one of the most beautiful magazines! The creative aspect of this and the exercises you can do are like no other, so I am glad you find enjoyment in this. Thanks for your honest feedback as this means a lot to us. Many Thanks, Ellie😊
Hi and thanks for this! I am glad we provided a service you were satisfied with. I am sorry the strikes within the Royal Mail might be causing delays and we understand the frustration this will cause. It seems no strike dates are scheduled at current so hopefully the delivery will improve from now and throughout 2023. Thanks for leaving your feedback, it means so much to us! Thanks a lot, Ellie😊
This is amazing too hear! I am super happy we could keep you updated and you receive all your issues regularly! This is perfect so thanks for leaving your feedback. Thanks, Ellie :)
Hi, Hope you are ok and sorry to hear this. We have had no contact from you to inform us that you received the wrong magazine and therefore were unaware and unable to compensate. Please feel free to email me personally with what you received instead and we can then look at resending/extending or refunding for your subscription. Hope that makes sense and apologies for any inconvenience. My email: ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)
“I was so excited when I received the magazine I ordered from Unique Magazines, there's something special about a magazine coming through the door!
From the simple ordering process to receiving the magazine, the whole experience was swift and I was kept updated with the progress. A big bonus for me was the minimal yet recyclable packaging that the magazine arrived in.
I would highly recommend this company to anyone if you want a fast, efficient service for a one-off magazine or subscription.”
This is fantastic! I agree that a specialised magazine coming through the door is just something very special.
I am super thrilled that you felt informed when your delivery was on route as this is super important to us. We also try our best to make a small dint in helping the environment and so minimal yet recyclable packaging is important to us! Thanks for recognising this small touch to our business standards.
Thanks for recommending us to others. It is really important customers feel genuinely happy with their orders so thanks for your feedback and satisfaction with the product we provided and the condition it arrived in.
Thanks a lot again, Ellie :)
“Excellent service. We ordered from Canada and expected our order to take weeks as it was Christmas time and the postal strike in the UK but it came in a week!”
This is so brilliant! I am super thrilled this arrived so quickly, especially all the way to Canada, This is impressive for sure. Thanks for letting us know this and for the 5 star rating as this is very helpful to our small team. Thanks a lot and Merry Christmas too you! Thanks a lot, Ellie😁
“Not really sure, bought as a gift for a 1.5 year old who lives 300 miles away. Seemingly it’s a bit too old for him so is being kept for him to enjoy a bit later. I’m sure he’ll love them then.”
Hi, Thanks for this! Glad that although the content may be a bit old for him now, he will be able to make use of them at a later date. This is a great way to still use the amazing magazine we were able to provide. So thanks for the 5 stars, It always means so much to us. Thanks a lot, Ellie😁
Absolutely brilliant! I am glad it arrived in great condition, in perfect time and was everything you wanted when ordering with us. We love meeting customer expectations and in some cases exceeding them. Thanks a lot for this, it is so amazing to hear. Thanks for your feedback. Kind Regards, Ellie😁
We are so glad we could make your favourite magazine accessible for you in Canada. We love shipping worldwide! Thanks for leaving your feedback, it means so much to us. Thanks a lot, Ellie😁
“The Home Series are a great addition to my repertoire of recipes. They are informative and encourage you to try them. Will be renewing my membership again.”
I am super happy to hear this! Thankyou for continuing to use us and for appreciating our support! This is much appreciated so thanks for leaving your feedback. Thanks, Ellie😁
“Took out a subscription to TV magazine only to find out it didn't cover Scotland so cancelled subscription, my request for a refund took a bit longer than usual due to the person dealing with it not putting my request through so will not be taking out any further subscriptions with this company.”
My apologies for this. My colleague Jessica no longer works here and the likelihood is in the effort to catch up with everything before leaving, the refund was missed which I have already apologised for. I picked this up and refunded you on the 21.11.22.
In regards to it not covering Scotland this is something we advise checking in before ordering. We are not publishers and have no control over content so in regards to the areas it covers, its best to always check in with us before placing the order.
Sorry if this caused any inconvenience but we did everything from our end to resolve your issue. Thanks a lot, Ellie :)
This is so amazing to hear! I am happy that you are a repeating customer as this means a lot to our business. We always aim for customer service available at all times so I am thrilled that we have been able to help you when it was needed. Thanks a lot for taking the time to leave your feedback! Kind Regards, Ellie😊
I am super thrilled our customer service has been great and our service of delivery outstanding. Thanks a lot for leaving this feedback. Thanks again, Ellie :)
“A thing to improve is the package. A thin transparent plastic bag is not enough protection for a shipment outside UK. The magazine arrived slightly damaged. Otherwise the service was correct.”
Hi, So sorry to hear this. The weight of the magazine determines the way its packaged. If it is heavy enough, a twist wrap box is used for the protection of it. I am so sorry this arrived slightly damaged and if you would like to send us some images of this please do so, so we can possibly improve our service. I am glad the service was good and I am sorry for the damage overseas but hope you understand we do include on the label that should not be bent but is obviously disregarded during the postal system, due to the volume of mail. Thanks a lot , Ellie😊
I am super happy to hear this! I am glad we could help you provide a gift from you too your grandchildren in Vienna. It is nice to know we could be apart of this. Thanks so much for the feedback, it means a lot to us. Thanks, Ellie😊
