“The procurement process was fine. The delivery was a mixed bag. Basically there were two magazines for dispatch from UK to Australia - for our grandsons (aged 6 & 11). One arrived very promptly ***** ! but the other has yet to arrive :-( boohoo. The ultimate performance is subject to the vagaries of a multitude of transport providers - I do understand that, but the final result was shambolic ..”
Hello, Thank you for your review. I am sorry to hear both issues have not yet been received, despite them being posted on the same day. I will reach out to you via email to find out which is missing and confirm the date when we assume it has gotten lost in the post. Kind Regards Sarah
“After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts( @ )_gmail_._com ). They provided assistance and helped me successfully retrieve all my stolen money back. You can also contact her via Whatsapp +44 743 (868)7236”
We are sorry to hear this. We can see that you have been in touch and we got back to you with some information regarding your delivery, as we have not heard back we have reached out again in case you did not receive our first message. Thanks. Sam😊
“Daughter arranged for me to have a trial run of 3 of these magazines. First two arrived together and were identical - very irritating. Daughter sorted out for me. Am still waiting., Understand from you that third edition is in the post.. Still waiting. Do not intend to proceed. Thank you and please do not hassle me, my life at the moment is too fragile.”
We are sorry to hear that you had issues with the first delivery from us, it looks like you were sent two issues the same in error and we do apologise for this, I can see that you already spoke with us and we extended your subscription to allow for an extra issue to compensate for the error. The final issue of your subscription is due to be released from the publishers on the 22nd of November and as soon as it's on sale we will post it to you. Sam😊
We are so sorry to hear that you have not yet received the first issue of your subscription. As we haven't heard from you I have sent you an email to explain that the first issue has not yet gone on sale with the publisher but as soon as it has we will dispatch it to you. Hope this helps! Sam 😊
Hi, This is the first we have heard of this and I do apologise! This was dispatched to you on the 29th of July 2024. This should have a arrived within 15 days but a maximum of 30 days as per our FAQ's and extended delivery time frames. Please accept my apologies. I have emailed you to help with this and sort out some compensation. Thanks so much for your patience and understanding. I do apologise for any inconvenience caused. Thanks, Ellie😊
I am so sorry too hear this damage which happened in transit on the way to the USA. I have emailed you to arrange a resolution for this. Hope this helps, Ellie :)
I can see my operations manager refunded this for you on the 10th of July 2024. Thanks so much for your patience and understanding with this and apologies for any inconvenience caused. Thanks, Ellie😊
Thank you for taking the time to leave a review Paul.
Your order was set up to start with the next available issue, which we received into stock yesterday. Your copy of National Geographic History was dispatched the same day and should be with you in the next few days.
Hope this helps, Megan.
“Disappointed with the Taylor Swift Ultimate era magazine. Poor in both quality and content. An 8 year old would enjoy the wordsearches and colouring in, but would not interest anyone older. It should have an age appropriate printed on it, as it was suitable for under 10s - far too young for my 14 year old.
Hugely overpriced at £12.99”
Thank you for leaving a review.
Your feedback is important to us, and we are sorry that the magazine did not cater to the interests of your child's age range. I have passed your concerns on and have suggested an age recommendation for similar magazines. We apologize for any confusion this may have caused.
We will happily refund your order if you would like to return the magazine, unused.
Many thanks, Megan
I am so sorry too hear this. Your Spring issue, which was the first issue of your 4 issue sub was sent on the 2nd of April 2024. Please allow the maximum of 30 days for delivery to Europe as per our FAQ's page. https://www.uniquemagazines.co.uk/help/Delivery-Services If your magazine does not arrive by the 2nd of May 2024, please contact us on enquiries@uniquemagazines.co.uk or to me personally on ellie.purvis@uniquemagazines.co.uk. We can then ensure to resend the issue or extend the sub by an issue to compensate. Thanks so much for your patience and understanding, this means so much to us. Many Thanks, Ellie😊
Hi, Sorry too hear this! We dispatch the magazines every Thursday and they should arrive no later than the following Wednesday just before the new issue comes in. I have emailed you regarding this to discuss it further But I can confirm in order to quicken the delivery, I have changed the postage class from 2nd to 1st. I hope you understand this is all we can do to ensure delivery, As we have dispatched magazines from our end. Thanks so much for your understanding. Thanks, Ellie😊
We send this magazine every Tuesday using royal mail 1st class postage which is the fastest possible service available! If the magazine does not arrive by the Saturday in time for listings to begin, I will then ensure we compensate accordingly. We have only sent 2 issues of your sub so far and I was informed of one arriving late so I extended the subscription accordingly to compensate. I am sorry this happened and if it does continue to happen, Please let us know! Although when the magazine leaves us and is in the postal service it is out of our control, We will always compensate when informed of issues. Thanks, Ellie😊
“With all due respect as I am in the USA & ordering your magazine was a nightmare it was misleading & not represented properly i didn't see my choice clearly to pick the correct magazine so I had to pay double shipping costs...Very skeptical in future purchases”
Hi, I have checked your order and can see my operations manager resolved this for you. You accidently ordered Glass and to correct this, My manager resent Glass Man in the post for you including Callum Rutner on the cover, As was your preference. We show 'Glass' and 'Glass Man' as two separate products entirely for future purchased you might make:
https://www.uniquemagazines.co.uk/Glass-Magazine-Subscription-p353066
https://www.uniquemagazines.co.uk/Glass-Man-Magazine-Subscription-p356239
Hope this clears things up and that you are happy with the outcome.
Thanks for your understanding. Kind Regards, Ellie😊
Hi Andrew,
I can see that you have started your subscription with Issue 25, which does not go on sale until the 18th January. Please get in contact if you like your subscription to start with the current issue.
I apologise for any confusion on the matter.
Many thanks, Megan
“Renewed subscription and then realized price was 33% cheaper if I just started a new subscription for the same magazine instead of renewing. Sent an email to customer service a month ago and never received a response. Most likely will discontinue service after next subscription runs out due to what appears to be price gouging to existing customers. Best suggestion is to check new prices before renewing blindly.”
Hi, Hope you are well and thanks for the review. I have actually emailed you back regarding this. Our prices for renewals and new orders are always the same. Prices do change often but the costs always match up. You paid the correct renewal price of £149.45 going to the USA. For the cheaper cost you seen, I believe your potentially looking at UK costs as of course this delivery is lower, Since this is where we dispatch our magazines from.
I have emailed you this too, In case you'd like to discuss it further.
Hope this clears things up and apologies for any inconvenience.
Many Thanks, Ellie😊
This was selected to be the next available issue. I have contacted suppliers to find out a date for this next issue and I will contact you accordingly. Thanks for your patience and understanding! Thanks, Ellie :)
Hi, I can confirm you are still due an issue of your subscription. This next edition is 01 due the 28th of December 2023. There is a bit of a longer gap from the last issue, Which is a publisher decision but you will get all issues paid for do not worry. Thanks for your patience and let me know if you need anything else! Thanks, Ellie😊
Hi, Hope you are well and thanks for the review. We sent the magazine as fast as possible from our end and I am sorry if there were potential delays in the postal services. We also cannot offer magazines for the cover price and this is something only stores or publishers can offer. We must consider other costs when generating an overall price for customers and we try to be as fair as possible checking what the system does generate. I have explained this on a personal email too you and hope this helps! Apologies for any inconvenience. Thanks for your feedback as it helps us improve! Many Thanks, Ellie😊
