“The price is now out of my budget £30 for five magazines is too dear unfortunately that was my last purchase I'm a 74 year old pensioner have to watch the costs.”
“I have not yet received the magazine that I ordered. Customer service immediately responded and assured me it is on the way. Not 5 stars because I did not realize a magazine released Dec 24th in the US would take so long to arrive in the UK.”
We are sorry to hear that your experience with us so far hasn't been good. I have reached out to you directly as I cannot see that we have had any contact from you. The issue you requested to start your subscription with only went on sale today within the UK and we are due our stock any day now, as soon as our stock arrives we will dispatch the issue to you and you will receive an email once it is on it's way. Hope this helps. Sam 😊
We are sorry to hear this! Most of our orders are sent 2nd class with Royal Mail so they should arrive within 2-5 working days however during busy periods it can take longer. I have sent you an email regarding your delivery and we will look forward to hearing from you. Sam😊
We are sorry to hear this! All of our prices include the cover price per issue plus postage & packaging to deliver each issue, the postage & packaging fee can vary depending on the delivery location. We will always try to keep our prices as competitive as possible. Sam 😊
We are sorry to hear this. We have checked and cannot see that we have received any contact regarding any missing magazines. We have sent you an email to look into this further. Sam
We are sorry that your Sudoku has not yet arrived, I can see that you have been in touch already and we had responded with some information regarding your delivery, please let us know if you still need assistance. Sam😊
We are sorry to hear this! We are here to offer a luxury and reliable service and our subscription prices are calculated by the price on the cover of the magazine plus postage. We take your feedback on board regarding loyalty service for customers. Sam😊
Hi, I am so sorry to hear this. When we send What's on TV the weekly time sensitive magazines within the UK, we send them on a Tuesday 1st class and expect them to arrive in time for the listings to begin on the Saturday. Unfortunately, we cannot guarantee this service when sending to France. Although they are sent on a Tuesday via priority air mail, it is hard to guarantee the delivery in time for the listings. I am aware this is not ideal but when the magazine leaves us, it is really difficult to control the time scale in which magazines arrive. I am aware your sub has now ended and you may be hesitant to renew, which is understandable. We do not often get orders for TV mags overseas for this reason. I am sorry we cannot send these any quicker and the service included some late issues. This is not the service we wish for our customers. Thanks a lot for your patience and understanding and if you need anything else regarding this, please do feel free to contact me personally: ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
“Delivery to EU (Poland) takes more than a week. Postal office locally charges custom processing charge, which makes already high price for EU delivery even higher (I would hope that VAT OSS removes that hurdle...)”
Thank you for taking the time to leave a review.
I apologise you have been charged customs. This should not occur as all taxes and customs are prepaid before shipping.
If you send us any information and receipts you have we can compensate any fees.
Apologies,
Megan Houseman
“Good magazines, had a subscription for my wife for several years now, but prices are getting expensive at almost £11 per magazine, maybe last year my subscription gets renewed.”
Hi, I do apologise for price increases over the years. I understand entirely that this is not ideal but from a business perspective, cannot be avoided. This magazine is a specialist title and for some time, we worked with publishers to get our customers exclusive discounted prices, as we were working as the distributors of their magazine worldwide. We now get this stock ourselves and do everything in house meaning we cannot afford to do it at that discounted rate anymore. This means our cost must be generated based on the cover price, postage and packaging. We must also take into account the cost to get this from a supplier. I hope this does clear things up and if you need anything else regarding this please feel free to let me know! Thanks so much for your understanding. Thanks, Ellie :)
“I have bought 4 magazines in one same order but I need to paid separately of postage fee for each magazine and when I receive, they are combined in one package and cost is less that I was paid. Should I have refund back.”
Good afternoon Edward,
Thank you for leaving a review.
Postage and packaging are included in the price of products on our website, if multiple issues are in stock at the same time we will dispatch them together for the most efficient delivery.
We are currently working towards adapting delivery costs for orders multiple magazines and hope to bring this into action as soon as possible.
Apologies for any inconvenience,
Megan Houseman
Hi Lorna,
Thank you for leaving a review.
Your order has been dispatched on the 24th May 2024 and should be with you shortly.
If you need any further information please contact us at enquiries@uniquemagazines.co.uk
Hope this helps.
Kind Regards,
Megan Houseman
“When it works it's good. The challenge I find is not being able to get what you want. Of recent orders, and due to ill health, I had to stop supply of three magazines that I had on order. When I got back home, with extra things to do, I had to reduce my order to two magazines. Wonderful, I thought. First delivery was okay but then, for some unknown reason, it reduced to one magazine only. I should have had two magazines.
It makes me wonder if I should continue with your company and what sort of comments I would use on Trust Pilot, Google etc. A call from you would assist, I think. 07748 052 202
Thank you.”
Hi Malcolm! I am so glad I got to chat to you on the phone today and get this all sorted. You now have your subs set up on auto renewal so that you won't miss an issue or payment! If you ever need anything else in future please do let me know and I would be happy to help! Enjoy your magazines Malcom and have a nice week. Thanks, Ellie😊
Hi,
I apologise for the condition your order has arrived in. Please get in contact with us and we will do our best to rectify the issue.
Many thanks, Megan
Email: enquiries@uniquemagazines.co.uk
Call: 0191 270 2800
Thanks for your review. It is brilliant to hear for the most part, the magazines arrive on time as we expect. I am sorry about the late issue however and I have emailed you about this to find a resolution😊Thanks so much for your patience and understanding! Kind Regards, Ellie
Hi Victor,
Thank you for taking the time to leave a review. Unfortunately, this is not within our control as we do not publish the magazine. I have sent you an email as to whom your concerns about the changes can be made to.
Many thanks, Megan
Hi Elizabeth, I am sorry too hear this but can see for the issue missing that was claimed by you, my colleague Megan has already extended your order for it. We are dispatching your magazines 1st class every Tuesday and we ask you allow until the Saturday for them too arrive as this is when the listings begin. If the magazines arrive after this date and you inform us we will then compensate accordingly. I hope you understand from our end we dispatch the magazines and it is hard for us to control the speed in which they arrive, when we are already sending them the fastest available service. I have emailed you personally to check if you need anything else regarding any missing issues and can only apologise this has been your experience, this is the last thing we want for our customers. Thanks a lot, Ellie😊
I am thrilled you love the magazine! I am sorry about the delivery time. We dispatch the magazines via air mail which is the fastest service available. We only ask our customers too allow a maximum of 15 days before we look at compensating. I do apologise for any inconvenience this may have caused but I hope you understand it is hard for us to control the delivery time when they leave our warehouse. Thanks for allowing the maximum time. You can see this clearly on our FAQ's. https://www.uniquemagazines.co.uk/help/Delivery-Services
Thanks a lot, Ellie😊
Thank you for leaving a review.
We dispatch TV Choice first class on a Tuesday before the listings start on the Saturday, which should mean it will arrive in good time.
If you do not receive your copy by the time the listings start in the magazine please get in contact and we can compensate for this.
Many thanks, Megan.
“Very disappointing to have magazine delivery cancelled at short notice with no explanation ( a gift). Money was quickly reimbursed with no problem, however.”
Thank you for your feedback.
We expected the next issue of Cbeebies Art to arrive in late January. When it did not, we investigated and found that the publishers had made the decision to stop printing the magazine. Unfortunately this meant your order was cancelled as we could no longer provide the magazine you ordered.
I'm glad that you found our refund process quick and easy in spite this.
Many Thanks, Megan.
