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Universal Tyre & Autocentre Reviews

4.9 Rating 1,465 Reviews
97 %
of reviewers recommend Universal Tyre & Autocentre
Company Reviews Questions Metrics
4.9
Based on 1,465 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Unverified Reviewer
“been a waterloo customer for several years and always had great service, was there yesterday and i waited over an hour to be served because apparently theres a lack of staff, simon was very helpful but kept having to answer the phones something needs to be done or you will lose a lot of customers”
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Posted 3 years ago
Anonymous
Unverified Reviewer
“Popped into into Chelmsford for a what I thought was a new tyre. Turned out only needed a puncture repair only 20 quid as well the staff where very helpful and honest can't recommend enough thank you”
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Posted 3 years ago
Tara Allen
Unverified Reviewer
“Absolute shambles (Universal- Thurrock) ... serviced car and ever since picking it up the service light kept coming on !!!! 4 times it went back.... eventually took it to fords who diagnosed solenoid sticking due to wrong grade oil used.... £450 bill - car serviced Jan 2021 Oil change and solenoid replacement needed Feb 2021 - referred to by manager ‘Rob’ as darling or babe ... not sure if he realises we are in the 21st century!! Basically answer provided was prove it’s not the right oil !!! So called the Motor Ombudsman’s and surprise surprise they have decided not to participate with the Motor Ombudsman so they are unable to pursue it for me .... that says it all really doesn’t it!! STAY CLEAR OF UNIVERSAL TYRES YOU HAVE NO WHERE TO GO IF THEY DAMAGE UR CAR OR PROVIDE A DISGUSTING SERVICE!! They obviously have no confidence in their own standard of work or customer service! Joe the previous Manager has left and it has massively gone down hill ... be very cautious about using any company that are not part of the Motor Ombudsman ..... they don’t join as they know they can’t be held accountable for their shoddy work! BEWARE PEOPLE !!!”
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Posted 3 years ago
Tom Simcock
Verified Reviewer
“Disappointed that Croydon Branch has now closed. Used them for tyres and wheel alignments for 10 plus years. Very good team at the branch.”
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Posted 3 years ago
Carol Beastall
Verified Reviewer
“Staines branch. Took my car in today for two new front tyres. Amazing customer service from gentleman on the front desk. He was friendly, helpful, engaging and the banter he had with one of his technicians doing the job was absolutely hilarious. What an absolute pleasure to do business with you. Will never go anywhere else but to you in the future. Thank you to your fabulous staff.”
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Posted 3 years ago
Olivia Surguy
Verified Reviewer
“Micky came out to mend my mother's old Ford Tractor that needed two new inner tubes. He was efficient and quick and terribly kind, he even mended her wheelbarrow which had a puncture too - she was thrilled! I would highly recommend Paul and Micky from Universal Rettendon - an excellent, personal service.”
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Posted 3 years ago
Paul Cascarino
Unverified Reviewer
“Not just the usual garage or service .. These people really care about you .. I found their care and service was beyond usual.. have told a lot of people of their existence and of my recommendation ... well done to the team at STAINS TYRES”
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Posted 3 years ago
Michael Tookey
Verified Reviewer
“Absolutely great bloke came out to me at biffa tyre change quickest ive had definately recommend”
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Posted 3 years ago
Anonymous
Verified Reviewer
“Top service executed with care”
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Posted 3 years ago
Anonymous
Unverified Reviewer
“Top service executed with care”
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Posted 3 years ago
JWarden
Verified Reviewer
“Absolutely fabulous customer service. Extremely helpful staff and good value for money. Would highly recommend.”
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Posted 3 years ago
Sue
Unverified Reviewer
“Good friendly service”
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Posted 3 years ago
Dennis
Unverified Reviewer
“This is the second time I have used Universal in Staines and both times the service has been excellent. In the original lockdown my Wife's Mini exhaust was replace and car has been quieter and performs much better. Recently my 5 series needed a rear broken spring replaced. They found and sourced difficult to find parts and replaced both of them perfectly. The car is much better and the charges were very reasonable. very professional service.”
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Posted 3 years ago
Richard Buckland
Verified Reviewer
“Very good and friendlyservice”
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Posted 3 years ago
Ben
Unverified Reviewer
“Excellent service and highly recommended will be using again.”
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Posted 3 years ago
GUY
Unverified Reviewer
“Superb thanku”
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Posted 3 years ago
Anonymous
Unverified Reviewer
“Outstanding service as per normal.”
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Posted 3 years ago
Villasante
Unverified Reviewer
“Most test 29 12 20 perfect”
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Posted 3 years ago
Rob
Unverified Reviewer
“Fantastic service as usual”
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Posted 3 years ago
Janine
Verified Reviewer
“Universal Tyres in Staines came to my rescue yet again today, fantastic service from all the guys as usual, the manager always recognizes my voice on the phone and I always know my car will be in great hands . Thanks so much guys ! Highly recommend .”
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Posted 3 years ago
Universal Tyre & Autocentre is rated 4.9 based on 1,465 reviews
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