UpgradeLights.com Reviews

Name: UpgradeLights.com
Rating: 4.28

4.3 Rating 349 Reviews

81 %

of reviewers recommend UpgradeLights.com

4.3

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

UpgradeLights.com 5 star review on 16th January 2025

UpgradeLights.com 5 star review on 15th June 2022

Bob Spaulding

Anonymous

Anonymous // 01/01/2019

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“We had ordered the wrong lampshade, and after we returned it we were credited quickly. The new lampshade was perfect, and shipped right away.”

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Posted 3 years ago

“Exactly as expected and represented.”

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Posted 3 years ago

“Perfect delivery. Really fast. Everything fine.”

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Posted 3 years ago

“Just what I was looking for! Great lampshade and the gold on the inside makes it really lovely. Good quality all around.”

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Posted 3 years ago

“great”

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Posted 3 years ago

“Lampshade arrived promptly and it is perfect. I appreciated the information at the website to help me be sure I was ordering the correct shade for my lamp.”

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Posted 3 years ago

“Great product, fast delivery, refunds for incorrect product POOR satisfaction!! Sent incorrect size back same day, ordered new product from Upgrade Lights same day. New product arrived within 5 days no refund after 2 months of emails following up on returned item.”

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Posted 3 years ago

“These rectangular lamp shades are high quality. They are a beautiful “greige ” linen fabric that blends with all neutrals. I used two of them on natural warm rattan lamps to bridge the gap with my draperies which are a blend of greys, blacks and ivory tones that emulate raw silk. Designer quality. My 30-ish professional children consider me the Queen of Picky. I wear that badge proudly because I only buy the right thing once. Feel confident in this purchase. These shades arrived timely and in great condition!”

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Posted 3 years ago

“Only 1 of the 3 shades were mailed, when I reached out about it I was told they would get back to me within 48 hours… that was 3 weeks ago. Had to just ask Walmart for my money back, thankfully they got back to me”

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Posted 3 years ago

“I returned them - you sent me the ‘lamp’ shades :( I ordered the ‘pendant’ shades. Very disappointing.”

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Posted 3 years ago

“Just what I needed. Shipping and service was quick. Thank you.”

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Posted 3 years ago

“Great communication, sent more appropriate light bulbs for the shades at no cost. Would definitely shop here again.”

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Posted 3 years ago

“easy to deal with”

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Posted 3 years ago

“The lampshade is for a bridge floor lamp. This shade is a screw-on type with a stated 2" drop. It perfectly fit the antique lamp we purchased. The description was such that I could tell this was what I needed to replace the one that came with the lamp many years ago. I was glad to find Upgrade Lights and such a great price as well.”

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Posted 3 years ago

“Very good quality, excellent expertise for information from a customer service rep. The item i needed was for a baldwin lamp which are not common, so thank you”

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Posted 3 years ago

“Love the lights. The drum style ceiling lights were a bit difficult to assemble and mount. Not looking forward to changing those light bulbs.”

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Posted 3 years ago

“Order arrived quickly. The shades were just as described. They were the closest in size the to original shades that came with my fixture. I needed white shades and these filled the bill. The quality is good. Perhaps not quite so good as the originals, but the fixture is hung from a high ceiling in a bedroom and from that distance they look great.”

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Posted 3 years ago

“Great quality! Good selection! Easy ordering!”

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Posted 3 years ago

“excellent company, great customer service. I called prior to one of my orders and the rep was extremely knowledgeable.”

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Posted 3 years ago

“The lamp shade is beautiful ! The screw on part was the wrong size for the lamp. Sorry that I will have to return it. Wish there was a way to get a larger part that screws onto the lamp. All in all, I would order from UpgradeLights again.”

Helpful Report

Posted 3 years ago

UpgradeLights.com is rated 4.3 based on 349 reviews