“Love you guys!! Always so helpful with my needs. Everyone that work there are friendly. I'll will always recommend your place to others. Great deals too. Definitely my go to place!!”
“Not really pleased with this location. The people who actually know the job are all gone now. Buying here is now buy at ur own risk. Some of the current employees have no clue. And if u buy something and it don't work they won't do anything for u. And if u buy a vape from this place good luck with that cuz 9 times out of 10 they are out of stock on what u need to operate. Makes sense right lol let's be honest it doesn't matter what I think does it.”
Hi Tiffany,
I am sorry to hear you had a bad experience. What you think matters to us. We are experiencing some stock issues, which is an industry problem more than anything. We are having trouble finding certain items. The vape industry is not doing too well right now, and many companies and brands are merging or going out of business; there are many things that we are working hard to find, and distributors are just sold out. We do recognize this issue is happening, and we apologize for any inconvenience. I assure you we are working towards faster restocks when possible, but many times, it's out of our hands. As far as our current employees, some are in training now; I'm sorry that some of our brand-new employees are not yet up to your standards. We have had great employees over the years; those are some big shoes for new employees to fill immediately.
The comment regarding us not helping with product issues is simply not true. We go above and beyond in helping to the best of our ability more than most other shops would 100%. Nobody beats us in this area, so I would like to learn more about the situation you refer to here. Maybe I can help resolve it. My number is (217) 679-4315 x 1005. My name is Matthieu. We appreciate your feedback. Have a great weekend!
“This is one of the nicest shops of its kind with people who really know what they're talking about. Not only are the employees friendly and helpful, they are also knowledgeable. They make you feel welcome when you come in the store. Great shop. Clean, great selection AND a helluva fish tank to boot!”
“Brand Goo..vape. Got basically unusable after halfway use..40$ enjoyed 20 of it then leaking from the top. Extract coming out. The top. Hardly tge enjoyable experience fighting for a pull.or Puff..I will continue buying online. TAB EASE.”
Hi Matt, sorry you had a less-than-desirable experience with those goo'd extracts pens. That is not a normal thing to happen with that brand as I have not heard of this being a continuous problem or we wouldn't carry them and sell as many of that brand as we do. Please reach out when you have issues with things you buy from us as we pride ourselves on customer service and will troubleshoot with you or get you taken care of somehow.
“I made a last minute stop because I realized I needed a new battery. I was greeted right off the bat by both employees. The young guy took me right over to the display, we talked a couple different styles before settling on two batteries. Great services, very knowledgeable and very friendly. Always a great experience whenever I stop by.”
Amy, Thank you for your kind review. We really pride ourselves on product knowledge and the best customer service you'll find at a headshop. We appreciate hearing from our customers. We hope you're loving your new cart batteries, We will see you next time!
