UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,163 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great on time delivery”

Helpful Report

Posted 2 months ago

“Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks; . . . Too much for one review. I recommend you use someone else.”

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Posted 2 months ago

“Shame on them! They faked three times to deliberi my item. 2 times they pretended the address was wrong, 1 time they pretended my surname was wrong! After talking three times With The customer care I had to ask to send it to an ups point since the courrier wasn't able to recognise my surname on the door bell.”

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Posted 2 months ago

“I spoke with the UPS customer service department and her soft anime type voice turned nasty when she was unable to offer additional help and put the phone down on me after I asked to speak to a manager or someone senior.”

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Posted 2 months ago

“False advertising first of all. I looked up flat rate shipping rates at UPS as well as USPS and Fedex, and your website offered details on box sizes and rates so I went with you based on that. When I got there, the employees in the store at Commons Plaza in Chesterfield, VA said that UPS doesn't do flat rate shipping and when I showed them the website, they said that must be UPS online because in store they don't offer it. They then tried to charge me for packing and shipping when I just needed the box, because everything would have fit tidily based on the measurements on your website. Not only that, they take your loose items into the back to pack and ship. How do I know it's actually getting packed up and sent? What's to stop them from stealing items once you're out of sight if it's not sealed up? And the kicker was it cost more to send one package that had literally the least amount of items - I had 5 items that weighed the exact same. One went in one box with 2 cards, and the other 4 went in the other box with one card. It cost more to mail the small box than the big one. I will never spend another dollar at UPS. Hope you enjoyed jacking up the cost for that one time sale. If I'd not been in the time crunch I was, I would have left and gone to Fedex. Never again.”

Helpful Report

Posted 2 months ago

“Never again! I provided the wrong address but the correct person and company name. When I called customer service they said there was nothing they could do. When I asked why they said because I gave the wrong address. I said the address is the only criteria to deliver a package she said yes. I said why do I need to provide a name and a company name? Dead silence! Any idiot can see that the name on the package does not match the address and at the very least return it. She said I could file a claim. Terrible company that cares little about the trust people put in them especially for delivering a letter for 75.00.”

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Posted 2 months ago

“I would give UPS zero stars if that were an option. UPS has been a poor courier service for years, but they somehow manage to get worse over time. This month alone, I’ve experienced three instances of urgent packages stuck at a processing station just 20 miles from my company. My latest package has been sitting there for over a week with no delivery in sight. To make matters worse, they don’t allow customers to pick up packages in person. Calling UPS for help is a nightmare. You’re forced to wait at least 40 minutes on hold to speak to a representative, only to receive little to no useful information. The limited details they do provide are vague and unhelpful. In my years of experience working with other courier services like FedEx, DHL, and TNT, UPS is by far the worst. And as I’ve said, they seem to be declining further with each passing year. Save yourself the frustration and consider alternative options for shipping needs.”

Helpful Report

Posted 2 months ago

“We mailed a package with UPS from France to USA. when it the contents were in a million pieces. We submitted a claim for the $230.00 cost of the item, which is the grant scheme is a trivial amount. They took forever and then said "its the UPS Frances fault", closed the complaint provided no further assistance or compensation. Totally unprofessional.”

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Posted 2 months ago

“Did you know that was is in your traking number page is not the realaty? It is automatic! In my page it should be here today, it came from Sweden to Portugal. I waited 46 minutes for UPS to take my call and they said that it was not in Portugal and did not even arrived Spain... Shiti company. Ridiculous and we pay for this kind of mediocre services. No more UPS for me!”

Helpful Report

Posted 2 months ago

“Terrible company, almost always something if not everything is delayed/ lost, app is useless and customer service is difficult to contact.. why 0 hours on contact on a weekend what a joke”

Helpful Report

Posted 2 months ago

“I have just had the most horrible delivery experience with this company and I would absolutely tell them that IF THEY HAD A LIVE AGENT ON THEIR CUSTOMER SERVICE TELEPHONE NUMBER OR EMAIL What kind of company doesn't want to hear from its patrons? I received a delivery confirmation from UPS for a product I bought on TikTok. The problem is that the proof of delivery photo was of the wrong house. I have no idea where this house is. It is not a neighboring house. When I TRIED to enter a delivery claim, UPS closed it stating that I needed to reach out to Amazon. Amazon? Why? I didn't buy this product from Amazon. Then, a CS rep called me from a non-working number to again tell me that my claim has been closed. I could not even call them back because the number was non-working. Then, when I tried to enter another claim, the website said the claim had been closed and to contact Amazon. AND THEN BLOCKED ME FROM SUBMITTING ANOTHER CLAIM. Because when UPS says your package has been delivered, they don't mean delivered TO YOU. They consider the job done, regardless of where your package ends up. UPS, your customer service is as bad as your drivers. Lazy, irresponsible and uncaring.”

Helpful Report

Posted 2 months ago

“UPS tracking shows my package was delivered at 9:23 pm, yet UPS has NO photographic records of it being placed on my front porch. Moreover, I have a Ring video camera on my front porch that shows NOTHING BEING DELIVERED at that time either. I opened an "investigation" into the loss of my package. The case was closed after 4 days of a supposed "investigation"......UPS said they could not contact me (I gave them a contact email address and phone number). I guess the UPS "investigators" spent all of 5 minutes with the very thorough "investigation". I thought the US Postal Service was bad, but I think UPS has learned from the US government. I guess I'll have to replace the $216 value of my package.”

Helpful Report

Posted 2 months ago

“Driver threw our packages down which resulted in multiple candles breaking… due to this drivers negligence we now are out 8 CHRISTMAS GIFTS! I understand it’s a busy time, but this is not a good company standard, slow down and treat other peoples things with respect as I would do to yours!”

Helpful Report

Posted 2 months ago

“I went to the UPS store in Denman Mall here in Vancouver. We’ve had a federal postal strike in Canada and I really needed to mail off an important document to my Union. I’ve bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous. There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn’t move in there and were bumping into each other. The one worker was over whelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service. I had to grab a pen behind his desk because he was busy helping someone else. I filled out my envelope and when it was my turn he told me I needed to fill out another form…he did this with everyone which I thought was a waste of time when UPS could have had those forms and pens out and excesible for all people to fill out while he was busy with other customers. Finally, after a 25 min wait I got up to the workers desk again and I asked him how much it would cost to mail off a single page letter locally to my Union her in Vancouver. I aLeo asked him what my options were? He told me there was only one option to send it express and it would cost me $35 plus tax. I was shocked! The woman before sent out a whole box filled with gifts for $75 and she was sending it to a different province, For a one page letter I was expecting $10 maybe $15 it was a single page letter and being delivered locally. There was no way I was paying that! I remember thinking is UPS using the postal strike and Christmas to rip people off? Also none of their prices weee listed in a price board, I found the store to be extremely disorganized, short staffed for the Christmas season, unprofessional staff, messy interior, no pens or execible forms to fill out and they wasted my time. I even shared this with the one worker there, but he didn’t seem genuinely sincere and he just kept apologizing almost as a way to get ride if me. Anyways will not be going back….$35 for 1 letter…I can’t get over it! What a joke and ripping people off. Very upset!”

Helpful Report

Posted 2 months ago

“Review of UPS: Incompetent and Unreliable Service I am extremely disappointed with the service provided by UPS. My parcel has been stuck in limbo for over two weeks, and despite multiple attempts to resolve the issue, I have received nothing but vague responses and empty apologies. The UK/IE Customer Resolution Group Manager / Agent repeatedly sends emails apologising for the delay but fails to provide a definitive delivery date or a meaningful resolution. Every time I contacted their customer service, I was passed between agents who seemed ill-equipped to provide any clear updates or solutions. The lack of accountability and competence within UPS has been incredibly frustrating. It’s astonishing that a company that markets itself as a global leader in logistics struggles with basic delivery operations. UPS’s inability to organise effectively or handle customer concerns demonstrates a shocking lack of professionalism. This experience has been unacceptable, and I will seriously reconsider using their services for any future deliveries. Save yourself the frustration and choose a more dependable courier. UPS has proven they are simply not up to the task.”

Helpful Report

Posted 2 months ago

“No track and trace, no email that the package is on its way. I was just at home, a package containing a new mobile phone was simply left on the street in front of the door without ringing the doorbell. What is this! Is this the new time-saving way of delivery? Luckily I was home. But what if you're not there and your package is missing? Worthless.”

Helpful Report

Posted 2 months ago

“This is worst delivery company ever. 5 separate delivery days and nothing to show so activated refund. Bought elsewhere.”

Helpful Report

Posted 2 months ago

“Paid for a shipment on their website, was charged the amount stated and dropped package off to drop off location, item collected and delivered. Fast forward 2 days, checked my bank account and they'd taken an additional £26 off me without my authorisation or knowledge. Contacted bank, reported it as fraudulent, they cancelled my card and are refunding the money and investigating it. Don't trust this company, it's a disgrace they'll just take more money off your card without telling you, which could knock you overdrawn and cause you bank fees. Absolutely disgusted with this behaviour from such a huge company. 🤬🤬🤬”

Helpful Report

Posted 2 months ago

“The delivery was set for one day, I paid import tax, no parcel arrived, next day nothing, second day still nothing, where is may parcel?”

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Posted 2 months ago

“Shocking, they think poor management is justification. 'we can't help you because we are too busy' and then hang up”

Helpful Report

Posted 2 months ago

UPS is rated 1.2 based on 2,163 reviews