UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0 stars I would!! Useless is an understatement! The app is useless and only gives you the same approximate 'window' that the email does and there are no humans to contact when your fruitless search comes up empty! I wouldn't use them again - save yourself some grief and pay a bit extra for Royal Mail, at least their app works more efficiently.”

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Posted 2 years ago

“I received a package and all my items were broken. I filed a claim online took photos and uploaded them but they did not get to the claims department. It said to wait that nothing was needed from me for now that they would be reviewing my claim and let me know what to do next. I then had a UPS driver come to my house twice to pick up this package but no one notified me of this and they did not leave any information. When I called UPS it took over 5 minutes to get through their automated system recording because it will NOT transfer you to anyone unless you select a specific need so I selected report a problem and it said to go online and file a claim and hung up on me. This has been by far my worst experience with UPS. I will no longer be using this company for shipping because this is not the first time they have broke the contents of my packages.”

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Posted 2 years ago

“Driver wanted to go home on time so pretended he couldn't find my house.”

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Posted 2 years ago

“UPS, Franklin Park, IL - ITEMS NOT DELIVERED-UPS claimed delivery of packages from two different companies at the exact same time. Although home all day did not receive any delivery, never a doorbell ring. Driver should have been required to return where all packages were left and deliver to appropriate address. Apparently this was too logical. With driver errors such as this, when drivers return to the duty station, waiting up to 10 days for an internal investigation is a problem. Meanwhile I, along with other customers with a similar issue, are negatively impacted. (My items exceed the cost of $1,000.) I am left with expenditures and no items. Words cannot adequately describe UPS' substandard deficiencies in multiple areas, e.g. delivery (including driver communication), customer service access, complaints, investigations, website only to file complaint, etc. Before using UPS to deliver anything, I would personally take the item and deliver it myself, no matter the location. If a rating of minus 10 (-**********) was offered I would not have rated UPS one star. Best of luck with this carrier as whether you receive your item is indeed "the luck of the draw."”

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Posted 2 years ago

“UPS his a huge let-down, and after reading all these other reviews it doesn't seem like my incident is isolated. I ordered a package online, didn't have the option to choose UPS but it was what the company used, and my package for one reason or another ends up 40 miles away from me at a UPS access point (even though there is an access point a mile down the road from me???). I call UPS, ask them to ship my packages to my home, because after all they are a shipping company, and they are kind enough to send one of them, but when I called to have the other one sent they said they could not. Because I work full-time and do not have a car, I told them that I would take the bus out to grab my package within a few days when I was free and for them to make sure to hold it for me and not return the package. They had one job and screwed it up- I get there and after making me wait for 15-20 minutes they said it was RETURNED! When I asked if they could just send it back because it was still in transit, they said no because it was already processed as a return. It's 2022 folks and one of the biggest shipping companies in the world can't figure out how to get a package 40 miles down the road. Then they want on to blame the company I ordered the package from and basically avoided any responsibility. The company I ordered the package from makes backpacks, they don't specialize in shipping- that's your job UPS! With all of the technology today and how convenient it is to get packages from places like Amazon, etc... I am really surprised that I had to make multiple phone calls, make a bus visit, and I still couldn't get my package!”

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Posted 2 years ago

“Worst delivery experience - apparently a call is too much to ask It's been three days that I'm waiting for my parcel delivery at home and that I have instructed DHL to arrange for the delivery man to call me when at the gate for me to open it (only way to enter in the neighbourhood). Yet it's been three times that the delivery man comes to the gate, doesn't call and go back stating that he didn't have access. I keep calling customer services agents who apologise and transfer instructions to Dublin depot without any effect. But nothing changes. He keeps coming and going. I've never seen such a level of unprofessionalism and incompetency. Last time I purchase something delivered by UPS or use UPS in anyway whatsoever.”

Helpful Report

Posted 2 years ago

“UPS tracking said deliver on 28th. Cancelled a appointment to be home. It is now the 29th and still out for delivery and tracking says to be delivered on the 28th. Called UPS and automated voice hangs up on you if you ask for Agent. Never again UPS. Can't imagine trying to file a claim with this outfit. And here I thought USPS was bad”

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Posted 2 years ago

“UPS damaged a £300 coffee machine in transit; the box was clearly ripped and the machine broken. Despite paying extra for insurance, they have denied my claim as they say the machine wasn’t suitably packaged. IT WAS SHIPPED IN THE MANUFACTURERS ORIGINAL PACKAGING - WHAT MORE DO YOU WANT?! Furious. Having been an eBayer since 2004 and always used Hermes I’m kicking myself for using this shower of what I thought was a reputable courier. WRONG. Don’t use them. They stink.”

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Posted 2 years ago

“UPS lost two of my packages in three months. How is two feet by one foot by half food box with 32 lb weight lost in transit?”

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Posted 2 years ago

“UPS promises a date for delivery, and they never deliver on that specific date. One cannot rely and plan on receiving an item shipped by UPS. It has happened too many times. Rating: 1————-5 0”

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Posted 2 years ago

“DO NOT! I REPEAT! DO NOT!! use UPS to ship,receive, or pickup anything, this review will probably get lost or never viewed because they've lost it or will lie and say it wasn't ready to read. This company is by far the worst, all I needed was an item picked up, after a week of them lying saying the package wasn't ready for pick up, I took it myself. Customer service is a joke. Save yourself a headache and use any other company. SN: they get 0 stars, it wasn't an option I had to press 1😡”

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Posted 2 years ago

“I received an e-mail saying that my parcel would be delivered March 15. It never came, and I received no information about it. Several e-mails and days later I was told it would arrive on March 25 (but of course not what time) by both the shop and UPS. I waited until mid-afternoon and used the tracking facility. It said, "No deliveries are scheduled for today." I have only just stopped screaming.”

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Posted 2 years ago

“NEVER EVER go for it. What all negative reviews you see, all are 100% correct. They will charge a huge amount as custom even if you send 2 pages letter.”

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Posted 2 years ago

“Keep well away from this company you will be over charged if customs is mentioned and sent invoices for payment over due even though they will never phone or email you to let you know anything and on top of that you probably will never get your package and be told they tried to deliver but no one was home even though they never came near your home and forget about customer service not unless you want to spend a week talking to a voice machine and get told there's no one in the office and if your lucky enough to get someone from India to answer they will give you 3 or 4 other numbers to spend another week trying to get through to someone”

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Posted 2 years ago

“avoid this company. Never use UPS to deliver your packages. Though I didn't receive my package the system says it was delivered and signed. I rescheduled it to be delivered next day as I was away. What I do not understand is how come they send a parcel which is scheduled to be delivered next day ? UPS driver in my area (UB3 1PH) signed himself and stolen my parcel worth £400. When I contacted the company they didn't even consider why it was delivered the day I was away, and the person I called was very rude and asked me to sort this out with the seller. Very irresponsible and untrustworthy company .”

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Posted 2 years ago

“The service which I received was appalling and the courier broke the item which I was returning and refused to compensate me for the damage so now I am almost £300 out of pocket. They did not inform me of the damage - I had to spend over 2 hours trying to get the matter resolved. The sales advisors are ill advised and do not want to help and unwilling to take responsibility for their recommendation of service and incorrect information that they provided. I will be taking this matter future!”

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Posted 2 years ago

“Every time I order something I'm hoping it's being delivered by UPS. They are so wonderful!! They are the nicest people. The delivery people are awesome. I've had an issue twice with a package having an incorrect address on it. Once, I caught it, called UPS and they tracked it for me and redirected it. You think the post office would do that? HA! They would just send it back, wrong address. He k, the post office often delivers it wrong when it IS addressed correctly. Once, I didn't know the company had addressed it incorrectly, but my UPS guy recognized my name and got it to me!!! How can you get better service than that? My mail carrier delivers my mail to the guy three apartments down from me sometimes. Geez!! If there was a way I could select UPS as my delivery company every time I ordered something, I sure would. They're absolutely awesome. Thank you UPS!!”

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Posted 2 years ago

“Terrible service. Send parcel costing $240. Had all needed documents . They sent it back by mistake and refuse to re-send it or refund. Read the reviews, it is like they are happy to get bad reviews!! Go elsewhere.”

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Posted 2 years ago

“UPS is not even an American company (located in Warsaw Poland) and should have it's License to deliver mail REVOKED. I keep paying extra for EXPEDITED DELIVERY and my packages were lost twice. I had to Cancel my order, and repay again and it was a 2 month delay in getting my packages. After talking with 3 operator SUPERVISORS, I came up with their Policy stance regarding their incompetence to deliver. 1) Always blame the customer and the sender for giving them the wrong Tracking number. 2) Always blame the recipient for having an address at a 1930's existing building. 3) Always blame the seller/sender for not putting your name on the package. (Even when the sender is the Federal Government) who is sending your SSI PAYMENT CARDS. ***I downloaded their Complaint Form and it was 5 pages of Legalese mumbo-jumbo jump through this hoop you fool). Right? Unfortunately, these foreign companies have Diplomatic Immunity and will never change their bad behavior, although the Mail Tampering is a Federal Offense in the USA. And the online experience is a huge circuitous process that does nothing but send you from phone to computer to phone to computer and zero results regarding your package. It must be YOUR FAULT.”

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Posted 2 years ago

“No service what so ever I was advised my parcel was at the depot and would be delivered on Monday. During Monday I received an email saying sorry it would be delivered the next day. Next day get an email saying it was on its way followed by another one to say it was 'delayed' and they would schedule another delivery date and let me know. I am still waiting You try to talk to Customer Service and all you get is an automated reply to say it is on its way. Is that via the Artic? What have they done with my parcel lost it, damaged it or could not care less”

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Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews