UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am continously frustrated with UPS. During the week my the driver that is regularly in my area is awesome!! But everytime I have a delivery on a Saturday or when he is off my package is never delivered to my door. I have to continously call and/or search for my packages. I am getting fed up and when I hear that a company uses them I wish they would switch to the postal service who always delivers my packages to my front door!!!”

Helpful Report

Posted 3 years ago

“One of the most incompetent company i have ever had to have the unpleasant misfortune to come across. I had order numerous items from Germany on different occasions to be later sold, and on numerous of occasion the item had gone missing for weeks, sometimes months. during all these ordeals, UPS never seem to know where my item is, or they claim that it will be delivered the following day which it never happens. They constantly told me that they will get a manager to call me back to resolve the situation but that never happens. i have even had instances where the packages that i have ordered were so damaged that i was no longer in the position to resale them.”

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Posted 3 years ago

“UPS is sending me an invoice with late payment charges dated May 10th on May 20th. Never heard from them before, so not sure what the late charges are for? Moreover, I have not imported anything from the EU, so not sure why the invoice in the first place!!! Customer service non-existent, Helpline non-existent, Invoice support non-existent. 3 hours late still listening to a recorded tape.... In my experience, UPS is a company that bullies customers into wasting time and money.”

Helpful Report

Posted 3 years ago

“Sent by next day delivery 10th of may. I guess I am lucky from the reviews below, it was delivered on the 20th. the tracking is not showing as delivered apparently they are sending it back to me, I only know that it has because I have been keeping in touch with the customer. The tracking shows multiple delivery attempts, none of which happened, one entry says the customer refused delivery, which is a lie, the next entry says I refused the return. You cannot trust anything the tracing info says. I am just selling off my clutter trough eBay so I have time to keep on top of these things and talk to my customer. If you are a business with a lot of parcels going all at once I would not use UPS. this is by far the worst service I have ever had from a carrier and it is not like it is the cheapest option either”

Helpful Report

Posted 3 years ago

“No communication whats so ever,no delivery date ,it took 7 days from order from China to arrive in UK but 2 weeks later no delivery yet despite all charges are paid Customer service cant not even find their own reference For payment which they provided. I would give the a minus star ,they have a lot of work to do before even 1star”

Helpful Report

Posted 3 years ago

“They don’t care about customers. They got attitude and they are unprofessional especially Megan the supervisor Npt8FMI. They asked my to pay 333% as import taxes of the value of my items receiving as gift, when by law in uK I suppose to pay only 20%. You are fraud! I won’t use this company anymore.”

Helpful Report

Posted 3 years ago

“They took my money and they took my parcel and then decided they weren't going to deliver it so now holding it for ransom for even more money, they are and always will be a SCAM COMPANY! I will never use them again nor I will recommend them to anyone not even my worst enemy”

Helpful Report

Posted 3 years ago

“The worst company ever inc customer service u”

Helpful Report

Posted 3 years ago

“Never ever will i order anything that is going to be delivered by this shambles of a so called delivery service.Worst ever customer service ive experienced in my entire life.Full of lies and false promises.They say what they like to keep you at bay until nothing happens and you’re back on the phone to India,Thailand,or another Asian region as you are not allowed to talk to anyone in the UK.Now after so many complaints they just ignore me and to think all i required was a receipt for an import duty i paid.No electronic receipts just letters in this day and age??...really?? Approximately 5 letters sent from them including my receipt and none received means none sent in the first place...Never ever again will i waste my time with this company and when i checked the complaint websites it was 92% bad..I completely understand that ridiculously high percentage.”

Helpful Report

Posted 3 years ago

“Shipment was lost. This was not a small package, this was 5 floor mats for a truck that went missing. If they damaged it they should let me know. At this time it is under investigation. Had to file a claim with ups that wants proof and also have to know senders info. What a joke. This waa an 11 lbs package. My guess is the mistreated it and the contents broke free of packaging..”

Helpful Report

Posted 3 years ago

“Hello All, if I could give them -stars I would. They just charged me double and basically told me they didn't care. Long story short it cost me in the neighborhood of $200.00 to ship 20 dollars worth of product. Really cant believe it. Never again will I use these crooks.”

Helpful Report

Posted 3 years ago

“Useless customer service Useless customer service - Sent parcel 12/04 (April 12) to Spain and after 04/05 it stopped moving in their system. Just spent 20 mins on to customer services to be told they can't work out where it is, can't email the recipient (only telephone, but he's deaf!) and aren't sure what the problem is anyway. 'Offshore' handler kept saying they want import information from me, despite me explaining I was the exporter and if they were to email the recipient he might have that info, but apparently they can only phone, which won't work. Completely useless company as far as problem handling goes - 20 minute call was mostly silence as the handler was useless at explaining what they required from me yet kept awaiting a response. First five minutes was explaining situation to a woman who then put me through to a man to whom I had to explain the whole situation again. Very infuriating experience - Left unresolved and have filed 'lost' claim with brokerage now.”

Helpful Report

Posted 3 years ago

“Horrible!!!!! Please don’t use this company they loose your parcels and the customer service is horrible not helpful at all. If u want your parcel so be delivered don’t use ups they are not doing this!”

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Posted 3 years ago

“Honest reliable when service really counts Poland receiver Consignee on May 10 2021 We use Ups for everything It’s a pleasure when companies use Ups services easy-great with Rs1,2,3 if your not home they come back and at Farmingville they will hold it for you Valuable and trusting drivers Signature release for specific valuable pricing on orders helpful with information. Medication Cvs deliveries arrive safely beyond satisfied. Customer service in bar none the best and they wear masks following state laws.”

Helpful Report

Posted 3 years ago

“There seems no valid route to contact them phone rings out or not responded to. Tracing seems to autofill with no relation to reality. Charge import duty on EU origin goods which is illegal. Delivery dates never adhered to and takes weeks to deliver. Repeated problem so advise you contact your senders requesting not to use UPS”

Helpful Report

Posted 3 years ago

“UPS are so, so bad, I can't explain how frustratingly bad they are. They've lost my delivery, after calling 3 times, they still won't send me my invoice. The refuse to reimburse for the package they've lost. This is just this time, every other encounter I've had with them has been horrific, you can't email, you can't chat online, you can only call. We're telling all of our supplier we won't work with them if they work with UPS. I recommend you do the same.”

Helpful Report

Posted 3 years ago

“UPS are the WORST! Iv been on hold for 1 hour and 10 minutes and still on hold! Today I have spoken to 2 UPS employees and none of them have helped at all. One of them didn't want to help and just kept saying I have to call another UPS number and when I asked him to provide me with the number he said I have to find it myself! His name was Josh and worked for UPS US. I have tried to call several UPS numbers however they either dont work or your put on hold for hours with no reply. To make things even worse I'm calling from a business account so I should be receiving a high level of customer service. After this experience I will be removing UPS from our courier options. Absolutely appalling company and service. Might I add that this isn't the first time I have had issues with UPS. Sort your s*&t out!”

Helpful Report

Posted 3 years ago

“UPS tracking has vanished on several of my business imports as part of what appears to be illegal activity at UPS Castle Donnington . All with high values and paperwork completed. It isn't just me thousands of other businesses and individuals have lost their shipment. They also charged me for customs of each one then said the items were all lost and to contact the shipper or HMRC as it isn't their problem. I think all the shipment are being stolen from Castle Donnington as that is where it is all going missing. We are now taking legal action for trading losses and negligence as it will cost my gallery in excess of £150,000 plus damages as a result. They won't even investigate it so we have instructed a solicitor and informed HMRC and the police this week due to the potentially criminal activity. I would advise nobody use UPS as the tracking evidence suggests they are "losing" valuable items in what could be theft and fraud at UPS Castle Donnington. Everything from Fedex and DHL arrived within 2 working days. Tracking below is proof for anyone to see this is a legitimate national concern 1Z0476AR0496574396 1Z80X62Y0437668564 1Z1854TBDK92360837”

Helpful Report

Posted 3 years ago

“UPS respond to bad reviews on review websites and Facebook with what appears to be an automated message to write an email to their complaints department. This is all a front as there is nobody home! After several attempts over a number of weeks my email, post, Facebook, etc, I've still not had a reply from them - not one. And they still have the additional £36 they billed to my credit card without my permission or notification and nobody on the phone can tell me what it's for! This was after they took a month to deliver a parcel I paid £186 for 2 day delivery. Never again.”

Helpful Report

Posted 3 years ago

“I have the following problem,a package from California,,arrives 1 day later at their hub in Apollo Beach,I live in Ruskin FL,Told them it can only be deliverd on Monday the 3 rd of May,they cancel the delivery them self,after 30 phone calls that day no body calls back,this morning I do have a lady on the at 9.15 am ,she said it will be deliverd on nxt Monday the 10 th,its an office but we are only on Mondays in the afternoon,no problem she told. Today I was a few hours in the office,I walk out a sticker on the door (was the last attempt) call them again ,tried to deliver already 3 times ,no sticker no thing ,no return calls,zero. Now the package is back to the sender in Cali,what?? You pay 11 usd for the change of day and what? the worst service I did see”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews