Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,730 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Email:

joel.m@upscaleaudio.com

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still love you guys but miss the days when I could speak to an informed salesperson about the specifics of tubes, equipment, and matching. I certainly understand you can't take responsibility for what's ultimately a subjective experience, but with dozens of online retailers out there knowledge and personal touch is what had set Upscale apart.”

Helpful Report

Posted 2 years ago

Tube-rolling is extremely subjective and dependent on the listener, the system, and the listening room. Over the years, we have been able to make some fantastic recommendations but find that many customers do not experience the sonics they expect. We've learned not to try to understand what people think "sounds better." It is darned if you do and darns if you don't regarding recommendations. I wish you could see the shoe boxes of tubes in my closet I've gone through trying to find just that one I wanted. It was a labor of love and money. We no longer make explicit recommendations on tubes, especially for products we are not dealers for. It would be best to contact the manufacturer for suggestions on tube rolling, ESPECIALLY when it comes to power output tubes. Some brands don't allow it. PrimaLuna, for example, has unparalleled flexibility and an excellent page on tube rolling: https://www.primaluna-usa.com/tube-rolling. If they haven't already, it might be worth asking your manufacturer to do something similar. So that we help where we can, we have a lot of information on every tube product page, often with a video by Kevin, and there are plenty of customer reviews as well. These will give you a good idea of how a tube might sound in your system. Any specific recommendation over the phone or email would essentially be someone repeating information already out there. Remember not only to get the right tubes but to get the BEST QUALITY tubes. Every small-signal tube we sell is graded by ear, and every power tube is burned 72 hours before precision matching. Nobody has that attention to detail. Here are some of Kevin's faves when it comes to tubes: 6922: Gold Lion 12AX7: Gold Lion, Mullard, Mullard reissue 6SN7: Tung-Sol reissue EL34: Mullard Re-issue KT88: Gold Lion KT120: Tung Sol

Posted 2 years ago

“How can I rate when the order has not been completed?”

Helpful Report

Posted 2 years ago

“Your JJ 5AR4 tube was not listed in the Rectifiers section. Not sure if this was on purpose or not.”

Helpful Report

Posted 2 years ago

“c”

Helpful Report

Posted 2 years ago

“Taxes were way to high!”

Helpful Report

Posted 2 years ago

“You have increased the prices by more than double in last six months. These used to be $24.95, last week they were $49.95 and now $55.95.”

Helpful Report

Posted 2 years ago

These price increases are a truly unfortunate consequence of our current world situation with Vacuum Tubes. We sure wish that it were not so. For a period of time, we actually had to suspend sales of the vacuum tubes due to supply issues.

Posted 2 years ago

“None to mention”

Helpful Report

Posted 2 years ago

“o”

Helpful Report

Posted 2 years ago

“I purchased PrimaLuna amps tru your shop but only able to buy 4 replacement tubes (?)”

Helpful Report

Posted 2 years ago

“Yesterday I tried to place 4 power tubes in cart for my Marantz 8, I needed tubes and ut blocked me only allowing 1 tube for $39.95 each. Today I was able to buy set of 4 at $43.95 each. What changed? Thanks”

Helpful Report

Posted 2 years ago

“ok”

Helpful Report

Posted 2 years ago

“It would be nice to be allowed to buy 4 tubes of EACH type that I need??”

Helpful Report

Posted 3 years ago

“Some how the total went from 40.87 to 41.51. Taxes going up by the moment?”

Helpful Report

Posted 3 years ago

“I asked some questions through the messaging system before purchase. The rep was quick to respond, but very brief. "Yes", "no", and "good choice" weren't really what I was looking for. I was hoping for some more insight: pro's, con's, etc. when I specifically asked about two comparable products. So, now I'm not 100% confident in my choice, but I was tired of trying to drag information out of the rep. I was hoping to get more benefit from someone who has experienced more of your products than I have. I'm a bit disappointed.”

Helpful Report

Posted 3 years ago

Hi Jason, Thank you so much for being one of our valuable customers. We hope that you are enjoying your Nordost Ax Angel interconnect and speaker cables from this order. We very much appreciate you taking the time to provide us with some valuable feedback. We did go back and review your online chat conversation with our crew. Although we didn't see any simple YES or NO answers we do see some opportunities to improve. Just after you placed your Order our salesperson, Peter, sent you an email to offer any additional assistance. Please let us know if there is anything more that we can do. We just want everyone to be able to love their music.

Posted 3 years ago

“ok , but needed two driver tubes”

Helpful Report

Posted 3 years ago

Hey Dennis, Sorry that for a time all the tube retailers either stopped or curtailed their sales vacuum tube sales. Good newsman, things are looking much better for Vacuum Tubes. Hit us up for what you need.

Posted 3 years ago

“Wasn't clear if I would have a chance to review order/shipping details before confirming payment in PayPal.”

Helpful Report

Posted 3 years ago

“Difficult to understand difference between cables, you could add your descriptioncinstead of copying manufacturer”

Helpful Report

Posted 3 years ago

“Not bad”

Helpful Report

Posted 3 years ago

“ISSUES WITH GPAY AND PAYSHOP. TOO MANY STEPS”

Helpful Report

Posted 3 years ago

“Fine”

Helpful Report

Posted 3 years ago

Upscale Audio is rated 4.9 based on 18,730 reviews