Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,730 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Email:

joel.m@upscaleaudio.com

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably frustrating!!!”

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Posted 1 year ago

“WOW!. I love Upscale...”

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Posted 1 year ago

“Sean is excellent.”

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Posted 1 year ago

“Everything was fine until last tree question.That’s was bad idea”

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Posted 2 years ago

“love your Business”

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Posted 2 years ago

“Joel was great to work with. Love your company Kevin. You and your team have created something really special. Thanks for making it fun.”

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Posted 2 years ago

“Tried the second time. Hope I don't get 2 pair”

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Posted 2 years ago

“no”

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Posted 2 years ago

“I do not want to be compelled to comment. I do not like this process at all. If I was not forced to write this I would have said very good.”

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Posted 2 years ago

Hi Jerad, Our review request is just that, a request, and is completely optional. It is not an essential part of the process in any way.

Posted 2 years ago

“too complicated”

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Posted 2 years ago

“Perfectly fine, thanks”

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Posted 2 years ago

“hhhhhhhhhhhh”

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Posted 2 years ago

Hi Asad. Thank you for the purchase of a $400 Gift Card. We were so sad to see that you rated your gift card experience as only 1 star. If anything is wrong, or if there is something that we can do to improve we hope that you will let us know.

Posted 2 years ago

“No comment”

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Posted 2 years ago

Hi Edgar, We were saddened to see you give us a one-star review. If there is a problem with your product or order, please let us know so that we can assist you.

Posted 2 years ago

“Sad”

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Posted 3 years ago

Hey Gary, We are so sorry to hear that you are disappointed. What went wrong? we see that you have been such a great customer through the years and we would love a chance to fix whatever is wrong?

Posted 3 years ago

“You have no record of a significant purchase that I made from your website. Now when I try to order accessories for that product your website battles me every step of the way.”

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Posted 3 years ago

Hi David, We are so sorry to learn that you were having trouble with your account. We looked into it and found that you have two accounts with 2 separate emails, that may be why you were having trouble. One account has ***********man@gmail.com and the other is ******naz@mac.com We can change the email on an account but I am sorry that we can not combine accounts. Please see your private reply for more.

Posted 3 years ago

“Easy and in stock”

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Posted 3 years ago

Hi Jon, we really appreciate your business. If you can help us out, we want to make right anything that is wrong. We see that you gave a 1-star review and we want to do better.

Posted 3 years ago

“No one answers the phone, spent 30 minutes on a chat without result”

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Posted 3 years ago

Hey Mark, We saw your review and we want to apologize to you. There are times when we are not able to answer every call, but we do call back every client that has missed a call, or that leaves a voicemail. We also answer every chat and email. Although very rare, sometimes when we are closed or overwhelmed it can take longer than 30 minutes to answer a chat. We are working to improve. We've hired more people so we hope you'll try us again. You can also reach us at info@upscaleaudio.com

Posted 3 years ago

“can't return tube ordered incorrectly and never removed from the box.”

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Posted 3 years ago

Hi Neil, We have reviewed some of our older instances such as the one you reference here and we would like to offer our apologies. If was not opened you should have been offered a refund. Write us at info@upscaleaudio and ask that Ken assist you with this.

Posted 3 years ago

“Great”

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Posted 3 years ago

“Most unhappy about previous purchase going bad so soon (533 hours on counter) . I understand that there are no guarantees with tubes but paying extra for a cyro and Audio Research matched tube to go bad in what feels like an abnormally short period of time is disappointing.”

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Posted 3 years ago

Upscale Audio is rated 4.9 based on 18,730 reviews