UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“I have bought 3 phones 2 iPhone 8’s and an iPhone XR so far, I couldn’t be happier!! The customer service is fantastic and they are very honest with the devices they sell! Cant beat the prices! Very satisfied”

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Posted 2 years ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 1 month ago

“I purchased my iphone 8 plus in February of 2020. It has been a good phone for the past nearly 4 years. My only complaint is that I discovered that my selfie camera has an issue when recording. The audio has a tendency to go up and down. By the time i discovered the issue I had already had the phone for well over a year. Other than that I have had no problems with my phone.”

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Posted 11 months ago

“The sounds on the phones are really low and cranky”

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Posted 2 years ago

“I got one phone, and then decided that I wanted a different one so - I have ordered, returned, gotten refunded and ordered anew with these people. And I have to say it was all seamless. I love the goal of creating less electronica waste by reusing it, and the phone that I have now works great.”

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Posted 2 years ago

“This was my second phone that I got from uptradeit. The phone was described accurate and arrived quickly. No issues at all.”

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Posted 2 years ago

“I’ve purchased an iPad and an iPhone from upgrade. I have been completely satisfied. They’ve exceeded my expectations on both purchases. I highly recommend them.”

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Posted 2 years ago

“Service was great!”

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Posted 2 years ago

“Every time I buy from you guys I’m overly satisfied. Everything is at a reasonable price with reasonable shipping. This is my second time buying from you guys and there will be a third. In love with this website :).”

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Posted 2 years ago

“Very happy and impressed. The packaging video was a nice gesture and unexpected. Will use uptradeit again”

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Posted 2 years ago

“The iPhone was just as advertised. The transaction went smoothly. I got my phone a day early.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“I love my phone !”

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Posted 2 years ago

“On Nov. 1, 2021, I sent my Google Pixel 4 XL to UpTradeIt.com. They provided me with a FEDEX shipping label and I attached it to the box and shipped it on Nov. 3, 2021. On Nov 8, 2021, it was on the truck for delivery to them. However, UpTradeIt never received the package. I emailed the support team and was told that they would have to file a claim against FEDEX. The claim was submitted and denied by FEDEX. They provided a status update to me and they were going to call and find out why. I waited and waited and waited. I never heard back from the UpTradeIt Support Team since Dec. 6, 2021. I've tried multiple times to email and leave voice messages for someone to get back to me. I understand the package being lost is out of their hands, but I expect to be kept in the loop on things. As of today, Jan.19, 2022, it appears that I may be out the $245 offer and my phone. This has been a horrible experience with this company. Update: The CEO contacted via phone and apologized for the incident and immediately sent me an echeck. He came across as sounding very sincere and provided an explanation of what happened. It sounds like the issue has been resolved.”

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Posted 2 years ago

Thank you for the revised review Joe. We missed the mark with your order but I'm glad we got it situated in the end.

Posted 2 years ago

“Everything as described.”

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Posted 2 years ago

“It has been a. Very pleasant, and easy experience. I even bought the wrong phone and returned it to buy the correct model, with no hassle at all. I highly recommend UpTrade.”

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Posted 2 years ago

“At first, I was very skeptical to place an order with uptrade, but later changed my mind and gave it a trial and honestly, that was one of the best things of my life. Delivery was awesome and very quick”

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Posted 2 years ago

“Phone was exactly as described, arrived quickly and worked well.”

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Posted 2 years ago

“The phone came in great condition and I loved the prep video. This is my 2nd phone from them. Highly recommend!”

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Posted 2 years ago

“Phone was as promised and was delivered as stated. Would do business with them again”

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Posted 2 years ago

“Great experience. Competitive prices. Items was as described. Excellent customer service idea to send video of my actual phone displayed and being packaged. Packaging was very secure.”

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Posted 2 years ago

UpTrade is rated 4.5 based on 952 reviews