UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Glad to get a usable phone. Many places, even Best Buy and Amazon, sell phones that are black listed. This site checks for this.”

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Posted 3 years ago

“The phone has glitchy spells… probably the reason why whoever traded it in. Also it was a bummer not to get a phone charger in the box. What’s up with that?”

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Posted 3 years ago

Hey Robert, I tried reaching out to you to see what we could do for you but I never received a response. We would have been happy to exchange the product if it was not functioning 100%. Also, we make sure to clearly show that accessories are not included as most people already have the necessary accessories and it helps to keep the cost of the device down as low as possible. -Esteban

Posted 3 years ago

“Great！will buy again！”

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Posted 3 years ago

“The phone I got for my fiancé is not working right. It randomly powers all the way off at least 5 times a day and it won’t turn back on unless it’s plugged in. It has nothing to do with the battery life. It’s a HUGE inconvenience.”

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Posted 3 years ago

Hi Rebekah, We are very sorry about this situation. These things do happen from time to time with technology, but we have reached out for you to return this device for a swap or a refund. We haven't heard back from you yet. Please let us know how you would like to proceed. Thank you, -Esteban

Posted 3 years ago

“My XR LOOKS GREAT and works perfectly. UpTrade delivers more than they promise. We bought a second XR from UT. Thanks guys! Jim J.”

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Posted 3 years ago

“I am really enjoying my iPhone! The ordering process was straightforward, the phone description clear, and the phone arrived as described (& sooner than expected!). Great experience overall and great customer service!”

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Posted 3 years ago

“Great level of service and fair prices.”

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Posted 3 years ago

“Great phone. I will buy again from UpTrade, the phone I purchased is high quality, affordable and fast delivery, I am a very satisfied customer and will recommend UpTrade to anyone who looks to purchase a phone. Thank you so much.”

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Posted 3 years ago

“Phone arrived in perfect condition. Works great.”

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Posted 3 years ago

“I needed to replace my I phone but didn’t want to spend a lot of money I searched around and decided to try a refurbished one. I found Up Trade and it was a great experience I’ve had my phone several months now with no issues”

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Posted 3 years ago

“Product was exactly as described and pictured. Really quick service and updates provided at every step! Thank you!”

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Posted 3 years ago

“The phone is cosmetically perfect. The problem was App Store was locked and it took 2 weeks to get it unlocked as the phone was not recognized as belonging to me”

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Posted 3 years ago

“Phone came on time with exact matching condition shown online. Over all experience was excellent.”

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Posted 3 years ago

“I ordered a phone from eBay, returned it because it wasn’t the phone I ordered. So being old and blonde I ordered the same phone from a different vender and got another phone I didn’t order. I decided to try uptrade and got the phone I wanted. I have a high grade sarcoma and I go into the hospital next week for surgery to try and save my life. Because of COVID I need a phone I can depend on to stay in touch with family to give me the strength to get thru this. If it wasn’t for uptrade I would not have a dependable phone. This company is awesome and does what they say they will do!! I am forever a grateful and a customer for life!!!”

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Posted 3 years ago

“We are extremely happy to have purchased from Up Trade. They have provided a very nice Apple iPhone SE 2nd gen. Furthermore, the quick delivery was also great. I will definitely keep UP Trade in mind when I will need another phone.”

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Posted 3 years ago

“Phone arrived in very good condition I am happy with the purchase.”

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Posted 3 years ago

“Phenomenal service. I received my phone in the condition described, cleaned, and the whole shabang. I greatly recommend buying from here. :)”

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Posted 3 years ago

“Received phone that didn't function properly.....had to return and exchange it. Then received a phone with a broken charging port.”

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Posted 3 years ago

“We’ll, we had a bit of a rough time getting the order accepted because the ‘customer’ was our foreign exchange student and somehow you canceled our first order due to confusion about her address here and her US visa picture ID. But, that’s understandable. We were very impressed that you followed through on your promise to give us expedited shipping for our 2d attempt at ordering her phone. Not your fault, but FEDEX actually delivered the phone on the Sunday following the Friday it was scheduled for. However, after setting up the phone we just discovered the camera lens on the back of the phone only works intermittently - mostly it doesn’t work I.e. nothing happens when you press the button looking at a blurred image. However, rarely but occasionally it does function correctly. So, unfortunately now I plan on taking it in for repair, at a local shop, since I’m sure you know, like us, how important the camera feature is to teenagers. Thanks for listening!”

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Posted 3 years ago

“It was excellent”

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Posted 3 years ago

UpTrade is rated 4.5 based on 952 reviews