UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Phone came quick and was exactly what I ordered,And was not damaged look like a new phone when I turned it on”

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Posted 4 years ago

“Great service!! Quick response!! Awesome deals!! Will be shopping here again!! Thank you so much!!”

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Posted 4 years ago

“This may literally have been the best purchase I’ve ever made. I received a pristine iPhone 7+ from UpTradeIt at the best price I could find, and it arrived exactly as described, practically brand new. Communication: Excellent. I had trouble paying online so I called a team member who walked me through, until phone was paid for. Details? You actually see HD pics of the phone you ARE BUYING, along with details of its camera, home button, screen condition etc. A specific team member comments on the summarized condition of the phone, along with THOROUGH inspection. It’s “sanitized” before packaging. And when it’s shipped, they actually send you a video of your phone being packaged! It’s just an amazing experience, one of customer care and excitement. THAT’s the way I like to do business.”

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Posted 4 years ago

“Everything was perfect from the ordering process to the product!”

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Posted 4 years ago

“I got a great deal on an iPhone XS. I am very pleased with it as well as UpTrade’s customer service. I highly recommend them.”

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Posted 4 years ago

“Overall phone works great, however the volume button stops working here and there.”

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Posted 4 years ago

Hi Alex, We are happy to hear that your device is overall working properly. We strive to ensure that although our customers purchase used devices, they are not treated second class. We encourage our customer's to explore our UpTrade Protection Plan which covers your device of any accidental damage for a small fee of $5/month in which you may cancel at anytime. Please feel free to read more at uptradeit.com/uptrade/protect and give us a call at (972)-833-0136 for information.

Posted 4 years ago

“So easy to deal with - fantastic phone sale and fantastic reimbursement for used trade in - easy shipping - easy trade”

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Posted 4 years ago

“Excellent service. Highly recommend it”

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Posted 4 years ago

“You service is great, the only down side is that the price keep getting raised. I bought an iPhone XR 64gb in best condition for $299 in December. Now that same phone is going for $400+.”

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Posted 4 years ago

“Great company great product! Honest people and no junk!!”

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Posted 4 years ago

“Horrible terrible screen battery sucks Pathetic”

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Posted 4 years ago

Hi Joshua, We are saddened to hear that you are unsatisfied with your device. Our records show that the device you ordered was listed in the lowest condition of "Fair" and you were informed of the visible scratches on the screen prior to purchasing the device. We do allow devices to be returned within 30 days of delivery for a full refund or exchange. Please give us a call at (972)-833-0136 or send us an email to support@uptradeit.com and one of our agents will be able to assist you with the return process.

Posted 4 years ago

“Great service, thank you!!”

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Posted 4 years ago

“The delivery was as expected on the delivery date and price is amazing BUT ! The phones battery was garbage. It only charges up to 90% not a full charge and dies extremely fast. Not satisfied with the overall purchase I hope this issue gets rectified. Thanks”

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Posted 4 years ago

Hi Erica, Thank you for providing feedback on your experience. According to your order record, your device's battery capacity was displayed before the device was purchased. Nonetheless, we are more than happy to exchange the device within 30 days of it's delivery. Please feel free to give us a call at (972)-833-0136 or send us an email to support@uptradeit.com to inquire about our return and exchange process.

Posted 4 years ago

“Sold me a phone with a balance on it.”

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Posted 4 years ago

Hi Gresyn, We are terribly sorry that you received a phone from us with a balance on it. We have run this phone through our IMEI background database and it shows as clean. We will be more than happy to offer you a full refund for the device if you wish. Please let us know how you would like to proceed. Thank you.

Posted 4 years ago

“Easy and everything was as promised! Would highly recommend!”

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Posted 4 years ago

“Upgrade had the cheapest prices compared to most of the other companies I looked at. My new phone arrived super quickly and is in perfect condition. The customer service was great. I’m super glad I chose to buy my phone here and I would definitely recommend it.”

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Posted 4 years ago

“Excellent company entire transaction was done in less than a week”

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Posted 4 years ago

“Very nice and legit services”

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Posted 4 years ago

“Simple at first but shortly complicated the process. Staff was great at resolving the issue and getting back on track.”

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Posted 4 years ago

“I was skeptical but the device was delivered quickly, was exactly as listed and in great shape. I am very pleased and impressed with the service. Phone could easily pass as "new," battery health was accurate and there were no problems.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews