UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Easy to use. Love the images and description of each device. Highly recommended and would use again in the future.”

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Posted 4 years ago

“Quick and easy process, great quality and service! I would use them again!”

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Posted 4 years ago

“The phone I received was exactly as described and delivery was quick. I received the phone within a week. I got an iPhone X with 256gb. It’s exactly what I wanted for the best price.”

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Posted 4 years ago

“The price and phone was perfect.”

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Posted 4 years ago

“Liked the experience and got the exact product I expected in a reasonable amount of time. I think the price was fair. I did send an email with a question during the process that never received a response. Beyond that I liked the experience.”

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Posted 4 years ago

“Great service, attention to detail. This was my second phone purchased. Both transactions went smooth, and follow up questions in regards to my purchase shows attention to customer service. USPS addressed my order as delivered when to my surprise mailbox was empty. I addressed this issue to Uptradeit, and in a matter of minutes, they filed a complaint on my behalf, and took care of my concerns. I'm now enjoying my Google pixel 3, and again thank you to Uptrade it! Honest and quality customer service.”

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Posted 4 years ago

“Good communication, website easy to use. Good prices!!!”

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Posted 4 years ago

“Excellent service. Got a better condition Iphone8 and it is perfect. Highly recommend Uptrade”

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Posted 4 years ago

“Great product and service! Thanks!”

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Posted 4 years ago

“Excellent analyses and complete descriptions of all the iPhones, with fair prices to match. We are very happy.”

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Posted 4 years ago

“Good phones, quick delivery”

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Posted 4 years ago

“Good value and phone exactly as expected.”

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Posted 4 years ago

“I bought a phone from this company that was never delivered to me. DO NOT TRUST THIS SITE.”

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Posted 4 years ago

Hi Christina, we have filed a claim with USPS and they have shown proof that the device was delivered. We tried to work with you with no success. You did not want to move forward with any communication with USPS. This make it difficult for us to be able to help you. If you reconsider, we would be more than happy to help.

Posted 4 years ago

“Excellence”

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Posted 4 years ago

“Got a good phone for a good price. Have no complaints. I don’t know how good their customer service is because I never had any problems.”

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Posted 4 years ago

“Worked perfectly. Even better than described. Would definitely buy from here again”

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Posted 4 years ago

“Very pleased with the used iPhone I purchased from your company. Fair price and very good condition phone. I went from 16GB storage on my old phone to 256GB. Have room for all the apps I need. 😊”

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Posted 4 years ago

“Fabulous. Worked great!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Got my phone quickly, in great condition, and it works like a charm.”

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Posted 4 years ago

“There were issues with the phone I wasn’t expecting though the phone still performs all the functions with no issues. A busted speaker and lack of consistent haptic feedback on my home button were disappointments though not surprises at this price point. It just would have been a bit better to have (at least the phone speaker issue) upfront knowledge. I additionally had to buy a brand new phone after I dropped this one and the screen busted under a screen protector in a case. Will not recommend this company.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews