UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

Write Your review

Tell us how UpTrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was super easy, we love the phone.”

Helpful Report

Posted 2 years ago

“They were very truthful, upfront about their products. When we received the phone, it was in great condition. My son loved it 🥰”

Helpful Report

Posted 2 years ago

“Excellent product, excellent price, fast delivery.”

Helpful Report

Posted 2 years ago

“Great purchase. Item in mint condition, as described. This is my second purchase from Uptrade, and I'm quite pleased with the quality of the product, speed of delivery and ease of ordering. Thanks!”

Helpful Report

Posted 2 years ago

“I purchased an iPhone SE in "excellent" condition to give to my daughter. I am pleased with the condition of the phone, but my daughter needs a different phone. I have contacted UpTrade In multiple ways over the past 7 days including email, text, and Web message but have received no response. I attempted to call but they were not answering. I am worried about whether I will ever hear back from them!”

Helpful Report

Posted 2 years ago

Hi Chris, apologies for the delays in response but I am happy that we were able to resolve this for you in the end.

Posted 2 years ago

“Good site. Good deals. Please work on checkout with multiple items, instead of one at a time.”

Helpful Report

Posted 2 years ago

“Service was good the phone worked perfectly except that the sim card a lot didn’t go in all the way and that wasn’t listed in the description other than that what i expected”

Helpful Report

Posted 2 years ago

“Buying such expensive used items online is always a little scary. UpTrade is honest, accurate and careful. My new iPhone was exactly as it was shown and in a very reasonable time as well.”

Helpful Report

Posted 2 years ago

“Very pleased. Good prices, clean. This was my second time with upTrade.”

Helpful Report

Posted 2 years ago

“I received my product with missing items, but once I notified the company, they were quick to rectify the situation and all was well! Will definitely recommend them to others!”

Helpful Report

Posted 2 years ago

“First time buyer- very pleased! Shipment was prompt and phone arrived in perfect shape. Will not hesitate to buy from uptrade again.”

Helpful Report

Posted 2 years ago

“the phone I ordered worked and looked nice but the sim card would not activate when I added my sim card it wouldn't recognize it, had to trade it in for a different phone at Verizon”

Helpful Report

Posted 2 years ago

Hi Monique, We wish you would have contacted us to resolve the issue for you. We verified that the device is 100% compatible with Verizon so we are not sure why it would not have worked. We could have swapped it for you instead of you taking the hit on the device.

Posted 2 years ago

“Y’all helped us make Christmas great for 3 of our 5 boys (other two out of age range to need phones)! Price was great, shipping fast, text updates about shipping status and all three devices worked with zero problems!”

Helpful Report

Posted 2 years ago

“It was bad because I didn’t even get the item”

Helpful Report

Posted 2 years ago

“Wow! What an awesome experience. Love the website, selection, pricing and customer support and updates along the way. I recommend UpTrade and will be using for all my phone purchases going forward. 👍👊💯”

Helpful Report

Posted 2 years ago

“No other company provides detailed information on your purchase, like battery health, and they even send you a video of your item getting packed for shipping. Bravo, we’ll done.”

Helpful Report

Posted 2 years ago

“The battery on the iPhone 11 Pro from you guys was toasted had to spend another $130 to get that replaced otherwise it works good now”

Helpful Report

Posted 2 years ago

Hi Ethan, We regret that the phone gave you issues. We wish you had contacted us for us to be able to help you with the issue. We could have swapped out the device if your device was faulty.

Posted 2 years ago

“The iPhone is exactly as described and works perfectly.”

Helpful Report

Posted 2 years ago

“Sent a broken phone Let’s see what they do to fix it”

Helpful Report

Posted 2 years ago

Hi Andrew. Just touching base on this review and verifying that we did indeed replace the phone for you. Just wanted to make sure everything else was working properly for you.

Posted 2 years ago

UpTrade is rated 4.5 based on 952 reviews