UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

Write Your review

Tell us how UpTrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to sell my samsung s9 plus and after inspection received a lower quote. Asked to return my phone, after 2 weeks finally got it missing the original box and accessories. I expected everything I sent to be returned. Bad service”

Helpful Report

Posted 4 years ago

Hi Eduardo, We are disappointed to learn that you had a less than satisfactory experience with our service. We have tried to contact you via email and telephone to see how we can make this right. Please reach out to us at your earliest convenience, support@uptradeit.com.

Posted 4 years ago

“The phone works great and the experience was great. When purchasing the phone it said the health of battery was 90 percent health and when we got the phone it was 78. Very disappointed with this but other then that pleased.”

Helpful Report

Posted 4 years ago

Hi Diana, We certainly would not leave you in a stuck in this situation. Our records show that you enrolled in our UpTrade Protection Plan, so we are more than happy to assist you with getting the battery issue with your device taken care of. Our support team will be reaching out to you shortly! :)

Posted 4 years ago

“very good, Fast and easy shipping. would use again. Love my note 9.”

Helpful Report

Posted 4 years ago

“Exceptional products, exceptional customer service! Wouldn’t shop anywhere else!! Thank you!!”

Helpful Report

Posted 4 years ago

“Wonderful customer service”

Helpful Report

Posted 4 years ago

“Wonderful product for a great price!”

Helpful Report

Posted 4 years ago

“A great experience and I’m very pleased with the iPhone 7 we got my son. I won’t buy new again. Great customer service as well.”

Helpful Report

Posted 4 years ago

“Everything went smoothly and just as promised.”

Helpful Report

Posted 4 years ago

“This felt very efficient.”

Helpful Report

Posted 4 years ago

“I was a very frustrated when I received my order because I paid an extra $60 for my iPhone to be unlocked and when I received my order the iphone was locked and I had a really hard time getting the phone to be unlocked so I could use my previous SIM card on it. The sound is also really quite on this phone but that might just be that way on all older iPhones idk.”

Helpful Report

Posted 4 years ago

“I had a few questions about the trade-in process and what my phone might be worth, so I contacted customer service, and Ryan explained how to fill out their form on the website, and offered to adjust the offer for my phone after they received it (the offer was also higher than any others I had gotten from other trade-in service). He answered a few more of my questions in follow up emails, and then he followed through on the offer after they received the phone. Having the same customer service rep follow through the whole process, helpfully explaining everything without me having to explain the situation over and over, was fantastic. The whole process was easy and fast, and I felt very comfortable sending away my phone with their guarantee of sending it back for free if I didn’t like their offer, and their unboxing video after they received it was very nice as well. All around It was a great experience, amazing customer service, great quality service handling the phone, and I got the best offer on my phone as well. I wish customer service was like this for every business I interact with.”

Helpful Report

Posted 4 years ago

“I order a black phone they send me pink and i order really good condition and receive very bad”

Helpful Report

Posted 4 years ago

“Didn’t send iPhone charger but phone has been great and customer service exceptional!”

Helpful Report

Posted 4 years ago

“Very fast and great communication from start to finish”

Helpful Report

Posted 4 years ago

“They were true their word. I received my payment before the end date. They were always available to answer my concerns and communications is key. Very pleased!”

Helpful Report

Posted 4 years ago

“Amazing service- I sent my old phone in on a Friday and got my eCheck on the following Tuesday! So surprised at how fast it was!”

Helpful Report

Posted 4 years ago

“Very easy and straightforward. A great experience.”

Helpful Report

Posted 4 years ago

“This experience was fantastic. From the pricing to the video of my phone’s arrival to the check in the amount and on time. My experience could not have been better.”

Helpful Report

Posted 4 years ago

“Very easy, was shocked by the unboxing video when my item was received. Very nice and thorough. Payment was a bit slow but still good”

Helpful Report

Posted 4 years ago

“First they sent me a phone with massive software issues, a laggy touch screen, and terrible speed. I fixed it myself by restoring the phone using third party software. I made sure to protect against damage with the 90 day warranty. I have been trying to contact them the entire day to ask about their 90 day policy, and have yet to hear a single response. I am extremely disappointed and will make sure to keep others away from this website.”

Helpful Report

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews